Eric A. Adams, Sr. Email & Phone Number

Birmingham, Alabama, US

• Direct and supervise collections, remarketing, legal, and escrow departments, leading a team of 10 professionals, including two (2) managers.
• Oversee the collections function for a $350M portfolio and develop and execute strategies that improve collector performance and reduce delinquency rates.
• Streamline processes and implement best practices.
• Provide strategic guidance and mentorship, building a collaborative and productive work environment.
• Manage peak seasons by coordinating efforts across departments to handle increased workloads.
• Ensure timely completion of critical tasks, including escrow analysis, tax voucher maintenance, and the remarketing process for repossessed homes.

Clearwater, Florida, US

• Managed daily branch operations; monitored performance metrics. Demonstrated expertise in collections, account management, underwriting, and personnel management. Supervised staff and monitored performance.
• Directed the collections function for the automotive portfolio.
• Developed and implemented new branch collections processes, trained staff on new processes and saw significant improvements in financial KPIs and overall collections efficiency.
• Led branch underwriting activities for automobile loans.
• Developed and maintained dealer relationships while securing automobile contracts.
• Evaluated monthly/quarterly reporting to determine branch performance.

Los Angeles, CA, US

• Established automotive financial accounts.
• Consulted in sales activities and account development for area auto dealers.
• Created targeted strategic plans, actions, and schedules to increase account growth.
• Maintained a broad network of business, automotive, and financial specialists to exchange best practices and provided business leads and prospective business opportunities.
• Expertly leveraged automotive industry networks to identify sales prospects.
• Prepared comprehensive sales contracts and support information.

• The company dissolved in 2018. Headed key loss mitigation operations providing lines of credit to independent automotive dealers to finance vehicle inventories.
• Worked closely with Dealer Principals to guide their organizations through workout situations, such as fraud, bankruptcy, selling out of trust, financial distress, and liquidation to minimize losses.
• Held concurrent responsibilities for securing/repossessing vehicle collateral, performing physical inventory and “book” audits, and overseeing a portfolio of ancillary service providers including auto transport and.
• Successfully worked with a distressed auto dealership to liquidate all company floored units without incident to date.

Birmingham, AL, US

• Principal strategist of expansive $3B regional automotive portfolio located in Birmingham, AL; Decatur, AL; and Tempe, AZ. Leveraged internal capabilities to enhance end-to-end pre-charge-off default management.
• Spearheaded and implemented growth strategies to fine-tune the executive and senior management team.
• Managed 80-85 collectors/upper managers and drove excellence in daily operations.
• Provided ongoing mentorship and professional development to business unit team.
• Formulated practical process management strategies; governed execution of default management processes, hired and optimized resources, achieved stringent corporate objectives, and ensured proper budget appropriation.
• Significantly enlarged client pool, capitalized on the subprime market growth, transitioned collection processes to incorporate super prime and near/subprime markets.

New York, NY, US

• Integral member of the Chase Auto Finance team; oversaw non-prime accounts and directed management operations. Concurrently supervised a multi-functional team of 16 automotive professionals, implementing policies and.
• Developed and communicated workable business strategies, streamlined lending practices, and expanded financing services within highly competitive markets. Established highly profitable and sustainable revenue streams.
• Established a comprehensive branch credit policy, for the Alabama territory; mitigated liability and significantly reduced losses resulting from unfulfilled finance agreements.
• Consistently increased profits year-over-year and produced a return on equity, above budget, beginning in 2008.
• Implemented aggressive marketing strategies, solidified the corporate brand, and effectively managed the corporate portfolio.
• Elevated employee satisfaction ratings, scoring within the top three, for the Southeast Region.

Dearborn, Michigan, US

• Provided executive-level leadership, implemented calculated business strategy, managed a diverse team of 27 automotive professionals, and established high levels of service excellence.
• Provided executive-level call center leadership and implemented strategic business initiatives.
• Catapulted profits to 5% above goal, produced returns on equity by 4.5% above goal, enhanced overall market share by over 15% and improved overall contract volume by 10%.
• Fostered a spirit of collaboration and teamwork and improved employee satisfaction rates, across all departments, from 78% to 90%.
• Achieved highest rating for customer satisfaction and customer-centric service.

• Championed opening of a new branch office in Jacksonville, FL. Spearheaded HR functions, including recruitment, onboarding, and training of all professional staff in support of the Jacksonville start-up initiative.
• Strategically achieved exponential profit gains within three years of operation; developed and sustained five brand relationships with Mazda, Jaguar, Land Rover, Kia, and Subaru.
• Analyzed branch policies governing credit, sales, and wholesale administration. Ensured proper administration of financial lending services.
• Oversaw daily operations of 15 multidiscipline automotive professionals, with subsequent management of three different brands, Mazda, Jaguar and Land Rover.
• Created sustainable revenue streams through comprehensive customer service programs and referral programs; achieved the largest profit gain within the branch’s six-year history.
• Led a staff of 125 cross-functional professionals; administered HR program to ensure strict adherence to policies regarding performance reviews, merit planning, and disciplinary action.

Bachelor Of Business Administration - Bba, Business And Marketing

Business Administration