Eric Allred Email & Phone Number

US

Mountain View, CA, US

TPM in Google Cloud Programs - Serverless / Knative / Kubernetes

Mountain View, CA, US

What’s a server

Redmond, Washington, US

• Improved the Partner co-engineering experience with a focus on bug quality management, analytics and performance. Developed and executed on a strategy that bridged the gap between Windows feature teams and key.
• Leveraged analytics to identify focus areas across all Partner submitted bugs, which drove our partner engagement strategy.
• Improved the workflow for critical bugs, which resulted in increased fix rates on the top 1% of inbound bug submissions.
• Worked cross division to accelerate adoption of automation for bug management, resulting in higher quality bugs being delivered to feature teams faster and lowering the engineering resources necessary to investigate.
• Worked cross division to influence key measures and analytics to ensure that feature teams and partners were speaking the same language related to bugs.
• Expanded our documentation, training and investments in automation to improve the quality of Partner bugs delivered to feature teams by 40%.

Redmond, Washington, US

• Evolving and migrating services from on-prem to Cloud based IaaS, PaaS and SaaS solutions. Increased adoption of core strategic services, while driving retirement of legacy services. This resulted in lowering overall.
• Leading a 170+ person global team, with a budgetary accountability of $23M while maintaining budget within 1% of target.
• Migrated Private Cloud instances to Azure IaaS and PaaS services.
• Drove Agile methodology maturity across all portfolio service lines, which increased velocity of feature and business value.
• Introduced cross-portfolio planning and prioritization leveraging Agile and Scaled Framework to gain better resource utilization and delivery.
• Accountable for strategy and re-architecture of the connect.microsoft.com portal, which supports 20 Million customers and MVPs, in partnership with Microsoft pre-release (beta) efforts.o Re-architected service.

Redmond, Washington, US

• Expanded portfolio of services focused on the Microsoft Engineering community. Shifted the organization’s approach from traditional service operations to service engineering. Accountable for supporting and developing.
• Leading a 100+ person global team, with a budgetary accountability of $36M while maintaining budget within 1% of target.
• Drove improvements across services within portfolio based on data analytics and metrics.
• Moved services across portfolios to Agile methodologies, and shared learnings / experiences with peer organizations.
• Transformed Microsoft’s Usability Central team and strategy, which provides direct user feedback regarding Microsoft products via survey and direct product interaction. Was able to increase key business indicators and.
• Led BMO (Business Management Office) to develop division’s strategy in alignment with overall IT and Microsoft strategy. Built out business architecture, service rationalization framework, service cost modeling, rhythm.

Redmond, Washington, US

• Focused on transforming virtualization services within IT specializing in engineering dev / test workloads, which could be leveraged by IT line of business engineering teams and internal product groups across.
• Collaborative and customer-focused, demonstrated through the delivery of high quality services, measured business value, and high customer satisfaction scores.
• Delivered one of the first graphical / visual environment deployment systems built on top of SCVMM (System Center Virtual Machine Manager) platform. Taking complex deployments from days down to hours for engineering.
• Significantly reduced legacy hardware in labs for engineering dev / test work, saving more than $2M in Hardware spend per year. Gained additional efficiency through the use of dynamic utilization of capacity.
• Developed service rationalization framework utilized for measured investments and internal chargeback / capacity allocation.
• Transitioned from waterfall style development of services to Agile development methodologies, which resulted in faster delivery of key features and business value.

Redmond, Washington, US

• Brought in to transform lab environments supporting Microsoft Server and Cloud Division development of Windows Server, Windows Home Server and Windows Management Tools. Led test lab team consisting of 20 full time.
• Collapsed local labs into centralized Data Center, saving $2M in staffing and $4M in lab / building space.
• Drove strategic improvements to all lab practices, vendor engagements, infrastructure design and architecture, resulting in savings in capital spend for hardware and automated deployments.
• Managed instance of Server and tools private cloud, and drove strategy for migrating physical servers to virtual servers. Leveraging automation for rapid deployment and decommission for on demand testing needs..

Redmond, Washington, US

• Managed strategy and direction for AntiSpyware and AntiMalware Research Team. Signatures were leveraged in Windows Live! Forefront, Onecare, and Malicious Software Removal Tool.
• Acted as the Microsoft Liaison for the AntiSpyware Coalition (ASC). Drove the shaping of Objective Criteria for the industry, using our authored foundation.
• Drove strategy that raised industry tested detection rates from 70% to 98%, putting us in the top 5 industry wise, through changes to engine, targeted detection and sample exchanges.
• Developed process and documentation for vendor disputes and claims. Worked in conjunction with law enforcement to build evidence for law enforcement actions.
• Managed industry relationships with other researchers and industry testing groups AVTest.org, Virus Bulletin, and ICSA.

Redmond, Washington, US

• Managed security related projects, programs and response efforts for all online properties within MSN.com. Managed remediation work for audit findings, both in internal and external.
• Managed response for major security incidents.
• Drove risk scoring framework utilized to review risks for new projects and major site changes.
• Provided security consulting, architectural reviews, ACL reviews, and service reviews, which resulted in security recommendations or remediation.
• Managed internally developed scanning tool used to audit, test and remediate 60,000+ servers within MSN. Drove strategy and feature prioritization for development work of scanning tool.

Redmond, Washington, US

• Managed a team of 70+ Systems Engineers focused on worldwide infrastructure DNS, DHCP, WINS, Proxy, Domain Controllers, File Servers, Network Routers and Telephony Systems for all Microsoft’s Data Centers.
• Drove all aspects of operation service support for global infrastructure of Microsoft.
• Developed strategy for services across the core infrastructure.
• Migrated and acted as customer zero for the transition of NT4 to a Native Active Directory Forest.
• Acted as the liaison between IT and the Windows Team for dogfooding and feedback for Windows 2000 and Active Directory rollout.

Redmond, Washington, US

• Member of penetration team, testing of Microsoft assets.
• Penetration tested Microsoft assets from both internal and external perspectives, leveraging current tools and techniques.
• Developed and drove remediation plans based on findings.

Redmond, Washington, US

• PM for services and capabilities within MSN. Data was used to tune web sites and dial in points. Managed the MSN authentication service.
• Developed and managed tools to measured performance of MSN POPs as well as web page rending times worldwide.
• Drove project to resolve news servers across MSN platform.
• Developed core fixes for MSN 1.0 authentication system

Seattle, Washington, US

Managed all aspects of Server Management and support. Managed application and services that supported core business operations of Eddie Bauer ranging from finance to cad systems for clothing design.

Provided consultative technical sales of networks and complete systems to businesses in the Salt Lake City and Seattle areas. Provided integration support. Consistently performed in the Top 2 sales positions and in the Top position in margins.