Eric Alvarez Email & Phone Number

Atlanta Metropolitan Area

Fort Myers, Florida, United States

FY22 Top North America Manager Mid-Year AwardFY21 Q4 Top Performing Team in North America

Senior Customer Success Manager provides IT Executives and their extended teams a personalized, proactive, concierge-level service to help the team leverage the most relevant Gartner resources proactively, and serves as the single point of contact within Gartner. I facilitate a coordinated service approach for both the client team as well as the internal team including Executive Partners, Leadership Partners, Services and Sales Associates.In this role, I ensure client satisfaction… Show more Senior Customer Success Manager provides IT Executives and their extended teams a personalized, proactive, concierge-level service to help the team leverage the most relevant Gartner resources proactively, and serves as the single point of contact within Gartner. I facilitate a coordinated service approach for both the client team as well as the internal team including Executive Partners, Leadership Partners, Services and Sales Associates.In this role, I ensure client satisfaction, account retention, account growth, pipeline/lead growth, individual retention, operational efficiency and quality across multiple service lines. Show less

Fort Myers, Florida Area

FY20 Leadership Award FinalistFY20 Top 10% Globally Midyear AwardFY19 Leadership Award FinalistFY19 Global Top 5 Award: #3 ranked Customer Success Manager Globally FY19 Accepted the position of an official Gartner Mentor for Leadership Client Managers GloballyLeadership Client Manager provides IT Executives and their extended teams a personalized, proactive, concierge-level service to help the team leverage the most relevant Gartner resources proactively,… Show more FY20 Leadership Award FinalistFY20 Top 10% Globally Midyear AwardFY19 Leadership Award FinalistFY19 Global Top 5 Award: #3 ranked Customer Success Manager Globally FY19 Accepted the position of an official Gartner Mentor for Leadership Client Managers GloballyLeadership Client Manager provides IT Executives and their extended teams a personalized, proactive, concierge-level service to help the team leverage the most relevant Gartner resources proactively, and serves as the single point of contact within Gartner. I facilitate a coordinated service approach for both the client team as well as the internal team including Executive Partners, Leadership Partners, Services and Sales Associates.In this role, I ensure client satisfaction, account retention, account growth, pipeline/lead growth, individual retention, operational efficiency and quality across multiple service lines. Show less

Fort Myers, Florida

FY18 Top 20% of Team Client Managers Performance WorldwideTeam Client Manager provides CIOs and their extended teams a personalized, proactive, concierge-level service to help the team leverage the most relevant Gartner resources proactively, and serves as the single point of contact within Gartner. I facilitate a coordinated service approach for both the client team as well as the internal team including Executive Partners, Leadership Partners, Services and Sales Associates. As… Show more FY18 Top 20% of Team Client Managers Performance WorldwideTeam Client Manager provides CIOs and their extended teams a personalized, proactive, concierge-level service to help the team leverage the most relevant Gartner resources proactively, and serves as the single point of contact within Gartner. I facilitate a coordinated service approach for both the client team as well as the internal team including Executive Partners, Leadership Partners, Services and Sales Associates. As a Team Client Manager, I help the CIO, Senior Executives, and their extended teams tackle their toughest challenges in their IT Journey. I work with talented people and industry leaders in a collaborative, team-oriented culture that is stimulating, challenging and rewarding. In this role, I ensure client satisfaction, account retention, account growth, pipeline/lead growth, individual retention, operational efficiency and quality across multiple service lines. Show less

Tampa/St. Petersburg, Florida Area

FY16 Sales Growth of 7% YoY FY16 Summit Quota Achievement Award (119%)FY17 Sales Growth of 30% YoY for FY17 1H with a quota of $102 million• Enable sales productivity with distributors and partners, & available selling time to increase orders and customer satisfaction• Execute tasks to support the sales process and move an opportunity forward with distributors partners, and customers• Proactively drive account management with distributors, partner, and… Show more FY16 Sales Growth of 7% YoY FY16 Summit Quota Achievement Award (119%)FY17 Sales Growth of 30% YoY for FY17 1H with a quota of $102 million• Enable sales productivity with distributors and partners, & available selling time to increase orders and customer satisfaction• Execute tasks to support the sales process and move an opportunity forward with distributors partners, and customers• Proactively drive account management with distributors, partner, and customers• Demonstrate breadth and depth of knowledge to position and map HPE offerings to align with distributors, partners, and customer's business objectives and initiatives• Aggressively reviews account activities with distributors and partners in pursuit of new business and/or up-sell opportunities • Execute campaign follow-up and lead management through distributors and partners• Maintain and build customer relationships to become a trusted consultative advisor• Provide a full representation of the HPE Technology Services Support portfolio to distributors and partners• Provide Pre & Post-sales support to resolve issues and delight customers that work with HPE partner.• Communicate with both internal and external customers, distributors, and partners at the individual contributor level, management level. C Level, and executive level• Develop and implement strategies at the distribution level in order to show the value and profitability of HPE TS Services• Sell the value, margin, and revenue opportunity of HPE TS to distributor’s executives in order to increase the focus on the BU and sales• Sell the value, margin, and revenue opportunity of HPE TS to partner’s executives in order to increase the focus on the BU and sales Show less

Tampa/St. Petersburg, Florida Area

Sales Growth of 79% YoY and Top 3% of AMS Sales Reps in Quota AchievementFY15 Summit Quota Achievement AwardHPE Drive for Success Award: Top 3% of Sales in the Americas• Enable sales productivity with distributors and partners, & available selling time to increase orders and customer satisfaction• Execute tasks to support the sales process and move an opportunity forward with distributors partners, and customers• Proactively drive account management with… Show more Sales Growth of 79% YoY and Top 3% of AMS Sales Reps in Quota AchievementFY15 Summit Quota Achievement AwardHPE Drive for Success Award: Top 3% of Sales in the Americas• Enable sales productivity with distributors and partners, & available selling time to increase orders and customer satisfaction• Execute tasks to support the sales process and move an opportunity forward with distributors partners, and customers• Proactively drive account management with distributors, partner, and customers• Demonstrate breadth and depth of knowledge to position and map HPE offerings to align with distributors, partners, and customer's business objectives and initiatives• Aggressively reviews account activities with distributors and partners in pursuit of new business and/or up-sell opportunities• Execute campaign follow-up and lead management through distributors and partners• Maintain and build customer relationships to become a trusted consultative advisor• Provide a full representation of the HPE Technology Services Support portfolio to distributors and partners• Provide Pre & Post-sales support to resolve issues and delight customers that work with HPE partners• Communicate with both internal and external customers, distributors, and partners at the individual contributor level, management level. C Level, and executive level• Develop and implement strategies at the distribution level in order to show the value and profitability of HPE TS Services• Sell the value, margin, and revenue opportunity of HPE TS to distributor’s executives in order to increase the focus on the BU and sales• Sell the value, margin, and revenue opportunity of HPE TS to partner’s executives in order to increase the focus on the BU and sales Show less

Roseville, Ca

FY14 Shark Quota Achievement Award127% of Quota Achievement in FY14 • Enable sales productivity with clients, & available selling time to increase orders and customer satisfaction. • Execute tasks to support the sales process and move an opportunity forward with customers.• Proactively drive account management with customers.• Demonstrate breadth and depth of knowledge to position and map HPE offerings to align with customer's business objectives and… Show more FY14 Shark Quota Achievement Award127% of Quota Achievement in FY14 • Enable sales productivity with clients, & available selling time to increase orders and customer satisfaction. • Execute tasks to support the sales process and move an opportunity forward with customers.• Proactively drive account management with customers.• Demonstrate breadth and depth of knowledge to position and map HPE offerings to align with customer's business objectives and initiatives.• Aggressively reviews account activities in pursuit of new business and/or up-sell opportunities. • Execute campaign follow-up and lead management.• Maintain and build customer relationships to become a trusted consultative advisor.• Provide a full representation of the HPE Technology Services Support portfolio to customers.• Provide Pre & Post-sales support to resolve issues and delight customers.• Communicate with both internal and external customers at the individual contributor level, management level. C Level, and executive level.• Sell the value, margin, and revenue opportunity of HPE TS in order to increase the focus on the BU and sales. Show less

Greater Atlanta Area

In the Enterprise Management Training Program, you use your talents on a daily basis as you interact and do business with customers and business partners alike. You are also taught how to lead a sales team, be responsible for P&L, and develop a plan to grow the business – all while honing your management, customer service and communication skills. You have real responsibility from day one in all aspects of the business

Carrollton, Ga

2013 Q1 Top Rookie Agent AwardUnderstanding, presenting, and selling the Aflac portfolio to net new clients from start to finishServicing and selling into existing account base

Greater Atlanta Area

• Certified Rules Official• Organize, promote, and run junior golf events• Provide exceptional service to both junior golfers and parents• Handle any confrontations/situations that occur on the golf course• Provide leadership and sportsmanship skills to both players and parents

Education record

Bba, Marketing

Activities and Societies: UWG Golf Team Member Lambda Theta Phi Latin Fraternity INC. Latino Cultural Society Student Athletic Advisory.