Eric Alverson Email & Phone Number

Raleigh-Durham-Chapel Hill Area

Raleigh-Durham, North Carolina Area

1. Supported US Public Sector (2 yrs), Canada RM (1 yr), DCG (1 Qtr) and Global Accounts (3 Qtrs), DCG (ongoing)2. Implemented best of breed business management system producing predictable business results3. Created SLG sub segment and defined SLED relation vs. transaction clip levels to stimulate growth4. Redesigned Account coverage model to more efficiently use resources5. Developed Scorecard that increased frequency of reporting from weekly to daily6. Completed Global Account Expansion project, taking segment from 272 to 500 Accounts

Raleigh-Durham, North Carolina Area

1. Served as the global customer relationship manager for customer set with annual revenue of $69.7M 2. Coordinated internal and external education sessions on Lenovo’s global capabilities3. Developed, communicated, and implemented business processes and changes4. Analyzed customer trends and proposed improvements5. Utilized the global support network to resolve customer issues6. Conducted risk assessments and analyses

Raleigh-Durham, North Carolina Area

1. Served as the international operational focal point for multi-million dollar Requests for Proposal2. Managed a matrix of global resources to provide responses tailored to customer requirements3. Contributed to twenty five Global segment wins with total contract value of $964M4. Achieved 76% win percentage5. Chaired the Global New Account Review to review current and future acquisition opportunities

Raleigh-Durham, North Carolina Area

1. Served as the global customer relationship manager for customer set with annual revenue of $69.7M 2. Coordinated internal and external education sessions on Lenovo’s global capabilities3. Developed, communicated, and implemented business processes and changes4. Analyzed customer trends and proposed improvements5. Utilized the global support network to resolve customer issues6. Conducted risk assessments and analyses

Raleigh-Durham, North Carolina Area

1. Produced and distributed daily, weekly, and monthly sales status reports for the IBM Direct channel2. Tracked and analyzed sales associated with promotional offerings3. Developed attach rate reporting to assist in assessing profitability4. Implemented new brand reporting as products were introduced into the IBM Direct portfolio

Raleigh-Durham, North Carolina Area

1. Managed both direct and indirect ThinkPad orders for the United States and Canada2. Collaborated with sales and marketing teams to forecast ThinkPad supply requirements3. Managed critical orders and executive escalations4. Served as point of contact for both Direct Assurance and ThinkPad University programs5. Represented ThinkPad operations team when relocating ThinkPad fulfillment from Research Triangle Park, North Carolina to Guadalajaro, Mexico

Raleigh-Durham, North Carolina Area

1. Managed procurement of components and finished goods required to produce and repair systems2. Coordinated production, repairs, and shipping of systems to maintain 100% on time ship percentage3. Implemented policies and procedures in support of the weekend Help Desk4. Assisted in development of a cloning procedure which reduced system software load time from three hours to 30 minutes5. Developed a Mircosoft Access database to track system repairs, identify faulty components, and determine repair spend

Raleigh-Durham, North Carolina Area

1. Presented status of system and feature backlog to marketing and manufacturing management weekly2. Achieved on time ship percentage of 95.3% by coordinating machine and feature builds with manufacturing3. Analyzed system and feature stock levels to determine world wide product availability4. Maintained standard availability 84% of the time5. Interfaced with procurement to ensure proper order coverage for current backlog and committed plan6. Represented the logistics team when relocating the manufacturing process from Research Triangle Park, North Carolina to Havant, England

Charlotte, North Carolina Area

1. Managed both direct and indirect sales for the Southeast region2. Increased sales 30%, to $1.37M, during tenure as Regional Sales Engineer3. Coordinated and performed product training for value added resellers and distributors4. Worked in conjunction with Production Control to achieve customer delivery requirements