Platform Training Specialist And Customer Support
Current
Jun 2022 - Present
AeroLeads people directory · profile
Eric Amaya Email & Phone Number
Platform Training Specialist and Customer Support
at
PCS Software Inc
1 work email found
@pcssoft.com
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
Platform Training Specialist and Customer Support
Location
Greater Houston, United States, United States
Who is Eric Amaya? Overview
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Quick answer
Eric Amaya is listed as Platform Training Specialist and Customer Support at PCS Software Inc, based in Greater Houston, United States, United States. AeroLeads shows a work email signal at pcssoft.com and a matched LinkedIn profile for Eric Amaya.
Eric Amaya previously worked as Platform Engineer at Pcs Software Inc and Support Specialist at Pcs Software Inc. Eric Amaya holds Bachelor Of Science(Bs), Computer Science from University Of Houston-Downtown.
Company email context
Email format at PCS Software Inc
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{first}@pcssoft.com
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AeroLeads found 1 current-domain work email signal for Eric Amaya. Compare company email patterns before reaching out.
Profile bio
About Eric Amaya
Born and raised in Houston, Tx, I graduated in 2016 with a degree in Computer Science. I started my career off in College by reaching out to local restaurants and building websites for them, creating digital footprints for them, as well as getting my hands dirty delivering pizzas, and the occasional "I can get the next customer at Register 6"After my degree I worked for a construction software company, where I started in Support and ultimately Managed and spearheaded a chat option for customers, at first managed by my team, end result being handled entirely by a chatbot, decreasing call times for our team and customers. I currently work for PCS Software as a Platform Training Specialist and Customer Support. Starting in the support team, with the yelling, and the panic, and the not knowing who to ask, I instantly found something I can apply my skills to. After Support, I went to sales and demonstrated our Carrier TMS Software and Shipper TMS software, virtually, or at trade shows.I now focus moreso on adaptation, implementation, training, and utilization, of our software. Throw me in with the rough customers, I learn more from them.
Listed skills include Programming, Software Development, Java, Teamwork, and 20 others.
Current workplace
Eric Amaya's current company
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6 roles
Eric Amaya work experience
A career timeline built from the work history available for this profile.
Platform Engineer
- Demonstrate to potential customers the utility of the PCS platform, with carrier and shipper functionality, and how our platform approach is the solution.
- Provide our sales team with my recommendations as to what the company will need to add to their sales package
- Provide product education and consultation
- Collaborate with our PCS team to determine how the PCS Platform can be modified to suit the customers needs
Dec 2020 - Oct 2022
Support Specialist
Sep 2019 - Oct 2022
Technical Support Analyst
- Support – Provided 24/7 on-call support for construction software products that integrated with each other, as well as accounting and database systems.
- Product Installation - Assisted with product installation, updating, data migrations, as well as product compatibility issues.
- SQL Scripting – Developed and tested SQL queries designed to search and extract for data from products for integration and reports, as well as examine/edit already created SQL scripts when data is not being passed.
- Log Support tickets - Utilized Salesforce Service Cloud to log support cases, as well as review and publish knowledge articles daily.
- Reporting – Developed Reports using PowerBI that identified key business metrics and provided actionable insights using SQL queries to pull data from different databases.
- Team Leader – Initiated and led a team that decreased average chat wait times from 5+ minutes, to less than 7 seconds.Utilized: Windows, Mac, Citrix, iOS, Android, SQL, PowerBISkills used: Communication, SQL.
Apr 2017 - Nov 2018
Data Analyst
Heights Beauty College
- Data Analytics - Using Python and SQL to analyze pricing,enrollment, and sales data of various products.
- Reporting – Developed enrollment, sales, and Expense reportingusing PowerBI and Excel and SQL Studio
- Database Management – Created SQL Server Database andperiodically updated database as company vendors, enrollments, andsales changed.
Oct 2014 - Apr 2017
Computer Repair Assistant
Rey'S Computer Repair
- Diagnosed computer Issues, installed software requested bycustomer, as well as being responsible for fixing small issues
- Ordered new computer parts
- Spoke with customers and to better understand their issues andminimize software troubleshooting and maximize softwareperformance
Dec 2012 - Oct 2014
2 education records
Eric Amaya education
Bachelor Of Science(Bs), Computer Science
University Of Houston-Downtown
Associate'S Degree
Houston Community College
FAQ
Frequently asked questions about Eric Amaya
Quick answers generated from the profile data available on this page.
What company does Eric Amaya work for?
Eric Amaya works for PCS Software Inc.
What is Eric Amaya's role at PCS Software Inc?
Eric Amaya is listed as Platform Training Specialist and Customer Support at PCS Software Inc.
What is Eric Amaya's email address?
AeroLeads has found 1 work email signal at @pcssoft.com for Eric Amaya at PCS Software Inc.
Where is Eric Amaya based?
Eric Amaya is based in Greater Houston, United States, United States while working with PCS Software Inc.
What companies has Eric Amaya worked for?
Eric Amaya has worked for Pcs Software Inc, Hcss, Heights Beauty College, and Rey'S Computer Repair.
How can I contact Eric Amaya?
You can use AeroLeads to view verified contact signals for Eric Amaya at PCS Software Inc, including work email, phone, and LinkedIn data when available.
What schools did Eric Amaya attend?
Eric Amaya holds Bachelor Of Science(Bs), Computer Science from University Of Houston-Downtown.
What skills is Eric Amaya known for?
Eric Amaya is listed with skills including Programming, Software Development, Java, Teamwork, Eclipse, Visual Studio, Windows, and Css.
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