Eric Amble Email & Phone Number

Fitchburg, Wi

Madison, Wisconsin Area

Madison, Wisconsin Area

Responsible for creating and maintaining documentation for new product launches and existing products within three product lines, reporting to the Research and Development Manager. Project prioritization and execution requires close interaction with management, engineers, technicians, customers, and third parties as part of a worldwide team of technical writers.• Created and edited over 400 technical and marketing communications materials in a GxP environment, including: user and service manuals, work instructions, electronic forms, procedures, brochures, laboratory reports, mini-websites, drawings, photography, 3D graphics, video, audio, and music• Distributed, organized, maintained, and obsoleted the communications materials according to an established PLC• Transformed technical communication from a cost center into a profit center by enabling Bruker to sell an annual 20-25 personalized high-margin documents (i.e., Installation and Operation Qualification documents)• Spearheaded a DITA conversion initiative for 250 documents, including initial justification, “from-scratch” conversion tables and templates, and best practices for reuse—including a company-wide product taxonomy for both DITA-based information architecture and the third-party-developed website www.brukersupport.com• Created and maintained a 100-page SharePoint wiki for Service personnel to archive and search their accumulated knowledge• Eliminated physical storage, order-pulling labor, and shipping costs for more than 300 documents in a paperless documentation initiative• Created 4 paperless CD-ROMs with JavaScript front-ends, each using a cookie to store a customer’s equipment preferences• Created, UV-mapped, and textured 100 3D models for display in Bruker’s software, using both traditional methods and a novel photographic reprojection method

Madison, Wisconsin Area

As part of a local team of service personnel reporting to the Service Manager, responsible for mechanical and (board-level) electronic repairs on X-ray generators, detectors, and associated safety hardware. Strong emphasis on customer interaction, requiring rigorous documentation and tracking of projects. • Repaired and tested over 200 devices in conjunction with colleagues and customers, increasing customer confidence and service contract business volume while mitigating backlogs• Designed and built an electronic test fixture that supplies signals to safety hardware, enabling safety circuit troubleshooting without dangerous X-rays• Reduced service backlog of one particular part from $75,000 to $0 using a streamlined mechanical balancing process