Eric Andrade-Strohm Email & Phone Number

Modesto, Ca, Us

Modesto, Ca, Us

Key Responsibilities:-Provide support for network-related issues, ensuring optimal network performance and minimizing downtime.-Map network infrastructure to track and identify network components and configurations, aiding in faster issue resolution.-Collaborate with offshore network team and Cisco TAC .-Utilize various network diagnostic and monitoring tools such as Spectrum CA, command-line interfaces, mobile-based wireless tracking, toners, and port analysis/cable testing tools made by NetAlly.-Continue providing comprehensive Field Services support to site, encompassing a range of IT and network-related tasks.Accomplishments:-Successfully resolved critical wireless issue at off-site location by identifying and rectifying problems caused by overpowered and overlapping channels-Identified and fixed a DHCP configuration that prevented DNS settings from being distributed, thereby restoring network functionality to the site-Cleaned up multiple IDFs by identifying and removing unused network ports, paving the way for improved network management and future expansions.-Assisted in mounting and configuring replacement switches for secondary off-site location.

Responsible for providing on-site and remote support to customers in a healthcare setting. History of troubleshooting Dell PCs in a Windows Environment, imaging PCs using SCCM/MECM, and assisting with troubleshooting Windows Office programs as well as some hospital software such as Cerner/Citrix and PBAR. Experience with networking and patching in ports, as well as updating documentation.Key Responsibilities:-Imaging PCs using SCCM and setting up PCs for users.-Troubleshooting Dell PCs in a Windows environment.-Troubleshooting various software including Microsoft Products and Hospital programs.-Setting up new printers/scanners on the network.-Patching and tracing ports.-Maintaining our current inventory/stock on equipment, such as monitors and PCs that we have on hand.-Maintaining and updating current documentation about software and procedures.-Testing applications prior to deployment.-Creating and maintaining an Active Directory environment.Accomplishments:-Collaborated with the networking team to troubleshoot and resolve a network connectivity issue that affected multiple departments, minimizing downtime and ensuring uninterrupted patient care.-Wrote several PowerShell scripts to automate several tasks.-Collaborated with the SCCM team to troubleshoot a variety of issues with imaging.-Assisted with testing deployment for Caradigm software on Windows 10 22H2 machines.

Responsible for resolving computer and network issues through a ticketing system. Worked in a healthcare setting, and provided support to users.Key Responsibilities:-Troubleshooting software and hardware issues on Windows devices, including Dell OptiPlex machines, Microsoft Office, and various hospital programs such as Cerner or PBAR. I also conducted in-depth research to identify and resolve issues.-Imaging several PCs using KACE. Each PC would be set up for use depending on department and user's role/preferences.-Setting up printers and scanners on the network.-Patching and tracing ports.-Maintaining equipment inventory, including monitors and PCs.-Maintaining and updating current documentation about software and procedures.-Collaborating with offshore teams to troubleshoot a variety of issues, including network issues and issues with a user's account and credentials.Accomplishments:-Collaborated with the networking team to troubleshoot and resolve a network connectivity issue that affected multiple departments, minimizing downtime and ensuring uninterrupted patient care.-Wrote several PowerShell scripts to automate several tasks.-Worked with my team to replace several outdated PCs with new up-to-date machines, resulting in improved security, productivity, and user satisfaction.-Facilitated several computer and hardware moves, ensuring smooth and timely transition of equipment with minimal down-time. -Received recognition from senior management for excellent collaboration skills and resolving a critical network outage within 2 hours, minimizing business disruption for the hospital.-Provided excellent customer service, resulting in a 95% customer satisfaction rating in annual surveys.

Patterson, California, United States

Worked in multiple different departments throughout the facility. The main department I was in was Picking, for which I was the top performer. Other accomplishments include:-Troubleshot own software and hardware issues at stations; fixed monitor, scanners, and reset printers.-Checked to make sure my station would be operational.-Have a basic understanding of some Amazon devices and Zebra devices.-Troubleshot issues relating to packages to determine why they were erroring.

Turlock, California, United States

I was Lead Cook, and later was promoted to Assistant Manager in January of 2020. My responsibilities included:-Trained and supervised 8 employees.- Greeted guests and answered phone calls; handled customer complaints; handled seating of customers.- Maintained and ordered inventory; Helped improve profits by reducing food waste. - Prioritized and juggle multiple different responsibilities.- Maintained close relationships with customers.-In charge of cash register; never recorded a cash shortage.