Leads the company's software implementation across multiple customers. Responsibilities include project management, team management, and quality of customer focused delivery.

Responsible for the OnBase enterprise content management system (ECM) supporting clinical and financial Epic users across the New York Consortium consisting of New York-Presbyterian Hospitals and Medical Centers, New-York Presbyterian Medical Group practices covering Brooklyn, Hudson Valley, Queens, and Westchester groups, ColumbiaDoctors, and Weill-Cornell Medicine. Primary duties for OnBase include management of the project and configuration/installation of the OnBase ECM system in alignment with the organization's Epic rollout to campus site areas. - Project management for OnBase to align with organization’s enterprise Epic rollout- Assist business users with configuration, mapping, and management of critical organizational documents- High-performing and efficient problem solver, personally covering 29% of incoming service requests dispatched to a team of six (Jan 2019 - August 2021)- Provide additional applications support: o 3M software for Coding, 360/CDIS o Agility Electronic Medical Record (EMR) system o ZOLL RescueNet Emergency Management Services (EMS) ambulance service dispatch and billing software

Provided support as a technical resource to account managers for qualified new leads and existing internal customers. My responibilities included duties for providing pre-sales technical solution demonstrations and development and assisting with answering request for proposals (RFPs) regarding technical and product information for sales account managers. The industry experience in working with OnBase and the Revenue Cycle, treasury, and financial solutions allowed me to lead technical sales solution discussions and discoveries as part of the account management and sales process.I was also responsible for providing deliverables related to proposal mapping, statements of work, and providing asstance in handing off sales and customer information to solution delivery teams for deals that have been completed to allow for installation and discovery steps in projects.

Joining the Solutions and Delivery department provided me the opportunity to leverage experience for installation services engagement and product upgrades for current and prospective customers for OnBase solutions and Healthcare Revenue Cycle customers.- Led deployments and sales of software solutions for separate $2.5bn and $4.8bn revenue hospital systems- Conducted discovery sessions with clients with clear objectives, concise discussions, and measurable outcomes- Worked extensively with financial departments to develop custom GL integrations with PeopleSoft and Lawson- Trained junior consultants in legacy software, business knowledge, and SQL development- Reinforced escalated projects/clients in the event of field support issues and complications

The Office of the CTO allowed me to support RCM product line systems and applications for specialized projects and product roadmap. Day to day, operated cross-functionally between sales, delivery, support, and other teams.- Developed standard reconciliation business logic and rules deployed at 15+ client locations- Created custom line of ACH deposit distribution business solutions for cloud-hosted customers- Executed healthcare industry diagnosis coding change to ICD-10 standards for insurance claim processing solutions- Evaluated and reconfigured existing solutions to more acutely align with clients’ treasury reconciliation needs

Responsible for providing technical support and project management for OnBase customers utilizing Healthcare Revenue Cycle solution modules and features. Provided average higher than 85% first-day resolution on support issues and 90% resolution average provided within two days. Assisted customers with developing new business logic and functions, perform application upgrades and migrations, and provided guidance on best practices for utilizing system. Developed VB scripting tools for use with application functions for parsing and formatting data to align with business needs for customers. Developed custom SQL stored procedure, views, and database objects where appropriate to support workflow actions and activities.

Responsible for service desk incident capture to resolve issues related to passwords, workstation break/fix and how-to questions, Microsoft Office productivity products, Outlook exchange issues, and various other application-specific duties. Assisted clinical patients that called in for assistance with navigating Epic MyChart services and billing questions for account services. Triaged reported incidents to resolve issues where applicable or review for assignment to appropriate technology support teams. Worked with multiple electronic health record (EHR) systems including Epic, McKesson STAR/HBO, and SMS. Created residual value materials for support issue knowledgebase for leveraging knowledge management tools for team resources.

Managed and administered technologies corresponding to restaurant technologies and solutions. Implemented gift card payment acceptance program and ensured all credit card processing aligned with Payment Card Industry Data Security Standard (PCI) compliance. Managed server and workstation support, print devices and peripherals, and VPN technologies for secure data connectivity between corporate office and restaurant sites. Engaged vendors where needed and maintained relationships to coordinate contracts and servicing needs.