Eric Apger Email & Phone Number

Leads the company's software implementation across multiple customers. Responsibilities include project management, team management, and quality of customer focused delivery.

New York, United States

Greater New York City Area

Responsible for the OnBase enterprise content management system (ECM) supporting clinical and financial Epic users across the New York Consortium consisting of New York-Presbyterian Hospitals and Medical Centers, New-York Presbyterian Medical Group practices covering Brooklyn, Hudson Valley, Queens, and Westchester groups, ColumbiaDoctors, and.

Provided support as a technical resource to account managers for qualified new leads and existing internal customers. My responibilities included duties for providing pre-sales technical solution demonstrations and development and assisting with answering request for proposals (RFPs) regarding technical and product information for sales account managers..

Greater New York City Area

Joining the Solutions and Delivery department provided me the opportunity to leverage experience for installation services engagement and product upgrades for current and prospective customers for OnBase solutions and Healthcare Revenue Cycle customers.- Led deployments and sales of software solutions for separate $2.5bn and $4.8bn revenue hospital.

The Office of the CTO allowed me to support RCM product line systems and applications for specialized projects and product roadmap. Day to day, operated cross-functionally between sales, delivery, support, and other teams.- Developed standard reconciliation business logic and rules deployed at 15+ client locations- Created custom line of ACH deposit.

Westlake, Ohio

Responsible for providing technical support and project management for OnBase customers utilizing Healthcare Revenue Cycle solution modules and features. Provided average higher than 85% first-day resolution on support issues and 90% resolution average provided within two days. Assisted customers with developing new business logic and functions, perform.

Responsible for service desk incident capture to resolve issues related to passwords, workstation break/fix and how-to questions, Microsoft Office productivity products, Outlook exchange issues, and various other application-specific duties. Assisted clinical patients that called in for assistance with navigating Epic MyChart services and billing questions.

Managed and administered technologies corresponding to restaurant technologies and solutions. Implemented gift card payment acceptance program and ensured all credit card processing aligned with Payment Card Industry Data Security Standard (PCI) compliance. Managed server and workstation support, print devices and peripherals, and VPN technologies for.