Eric Arbogast Email & Phone Number

Fort Lauderdale, Fl, Us

Miami / Homestead, Fl

Orchestrate day-to-day operations of food and environmental services aligning productivity with organizational goals, ensuring compliance with health and safety regulations, managing staffing levels, and implementing operational procedures and policies. Monitor key performance indicators (KPIs) to track metrics such as sales, costs, and customer satisfaction. Lead and mentor direct reports and control operational and capital budgets. Ensure high standards of food safety, quality, presentation, and service are maintained.• Participated in numerous inter-departmental committees and workgroups to provide high quality patient and customer care resulting in continuous improvements in both patient satisfaction and safety.• Directed day-to-day operations of environmental services department, including aligning productivity expectations with organizational goals, ensuring compliance with health and safety regulations, managing staffing levels, and implementing operational procedures and policies. • Focused the team on key performance indicators (KPIs) to affect metrics such as staff performance, costs, customer and employee satisfaction delivering results that exceeded expectations.

Miami, Florida, United States

Oversaw 432-bed facility with budget of $15M and staff of 100+.Produced Patient Satisfaction scores as measured by Press Ganey in the 95th percentile or higher for more than 40 quarters straightMet all Joint Commission and AHCA standards of care and safety in every surveyMet and exceeded company expectations in all employee satisfaction surveysMet or exceeded expectations in all annual evaluations.Directed the team to provide exceptional financial performance• Participated in numerous inter-departmental committees and workgroups to provide high quality patient and customer care resulting in continuous improvements in both patient satisfaction and safety.• Directed day-to-day operations including aligning productivity expectations with organizational goals, ensuring compliance with health and safety regulations, managing staffing levels, and implementing operational procedures and policies. • Focused the team on key performance indicators (KPIs) to affect metrics such as staff performance, costs, customer and employee satisfaction delivering results that exceeded expectations.ADDITIONAL RELATED EXPERIENCE , prior to 2009:SODEXO SERVICES NORTH AMERICA, Miami, FLDirector, Reserve, Food & Nutrition CareProvided support for hospitals across state of Florida by assisting with new account openings, workforce training, menu support, and covering unattended positions or hospitals.ROADHOUSE GRILL RESTAURANTS, South FloridaRegional Director of Operations Led 330 +direct reports assigned to 6 restaurants located in Dade, Broward, & Lee Counties. Controlled facilities and managed operational budget of $70M+. Complete Profit and Loss accountability. General Manager, Miami, FLManager in Training, Miami, FLSTEAK AND ALE RESTAURANTS, Tamarac / Miami, FLGeneral ManagerManagerManager in Training