• Computer Science College Diploma, ITIL certified experienced professional with fourteen years of service desk experience providing software, hardware, client/server and networking technical support. • Proven success working in high-volume, small-to-large IT organisations, technical service desks. • Demonstrated strengths in rapidly diagnosing, troubleshooting and resolving client issues.• Experienced in providing timely, accurate service, with varying levels of complexity and security, solely responsible for multiple buildings. • Successful communication with remote colleagues to collaborate and provide more timely service and solutions.• Have developed an ability to understand client’s needs for new systems and networks and advising offsite teams as to what needs to be installed to fulfill client’s key requirements.
Listed skills include It Service Management, Itil V3 Foundations Certified, Windows Server, Windows 7, and 7 others.