• Qualified potential business opportunities by analyzing market demand, customer requirements, revenue potential, and internal objectives • Coordinated customer requirements with internal availability, creatively optimizing revenue opportunities• Assisted Sales Managers with proposal generation, creating customized approaches linking shared corporate values • Provided additional direct customer support ensuring prompt service for all inquiries• Developed negotiating strategies and opportunities by studying company objectives and operations and examining customer/hotel goals• Created specified reports for new business development opportunities

• Grew hotel market share of assigned accounts• Strategically negotiated and closed contracts while finding creative solutions for client requirements and ensuring hotel business strategies and goals are met• Monitored and managed all aspects of the customer experience lifecycle from the contract negotiation, to billing and cross promotion of subsidiaries within the Hyatt brand• Developed strong relationships with the Operations team to ensure a seamless transition from contract to on site experience• Acted as a Hotel Ambassador at various events• Fostered relationships with potential and existing clients to promote Hyatt for future group business needs• Provided timely and effective communication with clients to develop long term business relationships• Participated in promotional Sales calls to acquire new business and/or close current opportunities

• Compiled comprehensive data base with information on existing and new clients with booking tendencies, to optimize team solicitation efforts• Responsible for all incoming inquires through phone and e-mail. Gathered information to ensure efficient processing of inquiries through the relevant sales manager and market segment• Assisted Director of Sales and Sales Managers with administrative support including the creation of proposals, contracts, monthly reports and analysis of reports pertaining to Future Group Revenue Targets• Performed light accounting duties using accounting software for individual expenses and department purchase orders

• Provided daily administrative support for the Director of Sales and the Catering Manager• Responsible for all aspects of group events such as detailed guest room requirements, food and beverage needs, room set up, ad hoc requests, billing and payments• Responsible for all corporate account maintenance including negotiations, contracts and quarterly review• Programed internal POS system (Opera) creating hot buttons to streamline client reports. • Created and maintained Policy and Procedure Manuals