Eric Armanious Email & Phone Number

Calgary

Calgary, Alberta, Canada

Calgary, Alberta, Canada

Calgary

Hyatt Regency Calgary

• Qualified potential business opportunities by analyzing market demand, customer requirements, revenue potential, and internal objectives
• Coordinated customer requirements with internal availability, creatively optimizing revenue opportunities
• Assisted Sales Managers with proposal generation, creating customized approaches linking shared corporate values
• Provided additional direct customer support ensuring prompt service for all inquiries
• Developed negotiating strategies and opportunities by studying company objectives and operations and examining customer/hotel goals
• Created specified reports for new business development opportunities

Calgary

• Grew hotel market share of assigned accounts
• Strategically negotiated and closed contracts while finding creative solutions for client requirements and ensuring hotel business strategies and goals are met
• Monitored and managed all aspects of the customer experience lifecycle from the contract negotiation, to billing and cross promotion of subsidiaries within the Hyatt brand
• Developed strong relationships with the Operations team to ensure a seamless transition from contract to on site experience
• Acted as a Hotel Ambassador at various events
• Fostered relationships with potential and existing clients to promote Hyatt for future group business needs

Hyatt Regency Calgary

• Compiled comprehensive data base with information on existing and new clients with booking tendencies, to optimize team solicitation efforts
• Responsible for all incoming inquires through phone and e-mail. Gathered information to ensure efficient processing of inquiries through the relevant sales manager and market segment
• Assisted Director of Sales and Sales Managers with administrative support including the creation of proposals, contracts, monthly reports and analysis of reports pertaining to Future Group Revenue Targets
• Performed light accounting duties using accounting software for individual expenses and department purchase orders

• Provided daily administrative support for the Director of Sales and the Catering Manager
• Responsible for all aspects of group events such as detailed guest room requirements, food and beverage needs, room set up, ad hoc requests, billing and payments
• Responsible for all corporate account maintenance including negotiations, contracts and quarterly review
• Programed internal POS system (Opera) creating hot buttons to streamline client reports.
• Created and maintained Policy and Procedure Manuals