- End User support for over 500 applications.- Documentation of procedures used to install or resolve issues with software and hardware.- Remedy, Manage Engine, and TMS ticket system experience.- Remote repair and trouble shooting of endpoints, servers and printers.- SCCM, Teamviewer, VNC, RDP, and Landesk used daily.- Strong ability to trouble shoot hardware, software, network and server issues.- Leads in collaboration projects. Excellent in creation and presentation of… Show more - End User support for over 500 applications.- Documentation of procedures used to install or resolve issues with software and hardware.- Remedy, Manage Engine, and TMS ticket system experience.- Remote repair and trouble shooting of endpoints, servers and printers.- SCCM, Teamviewer, VNC, RDP, and Landesk used daily.- Strong ability to trouble shoot hardware, software, network and server issues.- Leads in collaboration projects. Excellent in creation and presentation of reports.- Server 2008, Active Directory, User and Computer creation and management.- Leads in collaboration projects. Excellent in creation and presentation of reports.- Thin-client image building and deployment- Laptop / Desktop Roll Out –OS Upgrade- Electrical trouble shooting and maintenance of Portable Workstations- Printer Sever configuration and trouble shooting- Proactively seek efficiency and improvements to departmental workflow practices.- Diagnosing and evaluating complex system failures.- Recognition and remediation of potential issues.- Encryption Administration / Management for Endpoints and Users (DDPE)- Management of Security for Mobile Endpoints (Absolute)- VSphere client management, VMWare user Administration- Responsible for (HIPPA) compliant disposal of decommissioned hardware. Show less