Eric Atchison Email & Phone Number

• Created a web portal for customers to access sales history, invoices, and statements reducing calls to accounting by 25% and to the order desk by 10%.
• Built a web portal for sales-force to view detailed customer information including custom pricing, back orders, sales history, and metrics.
• Developed in-house bio-metric time clock to replace paper time-sheets, which eliminated a two hour weekly task for warehouse manager and improved accuracy by 10%.
• Implemented new shipping… Show more
• Implemented new shipping program to automate labeling, selecting lowest cost shipper, and scheduling pickup, saving 30% on shipping costs.
• Upgraded legacy parcel and freight shipping to use modern APIs and eliminate miscommunication errors to shipping companies.

Temecula, California, United States

• Migrated all legacy servers to modern, standardised platforms that reduced downtime by 90%.Implemented automated nightly server backups to protect sensitive company data.
• Updated company to VOIP system that allowed for more tracking, efficient routing of phone calls, and improved integration and communication with remote offices/warehouses.
• Added missing security checks to restrict access of incoming remote connections from remote sales team and multi-site warehouse systems.

Temecula, California, United States

• Upgraded and standardized in-house PC and printer hardware to reduce the amount of necessary support by 75%.
• Standardized the sales team hardware to extend field life time by 50%, and decreased system replacement time from 7 to 3 days.
• Instituted a remote access policy to eliminate travel times for troubleshooting, fixing of non-critical errors, and preventative maintenance.
• Used standardization to implement bulk purchasing to reduce IT procurement costs by 15%.

Plano, Texas, United States

• Lead one of two rolling deployment teams at active schools in Mansfield Independent School District (ISD). Coordinated local IT team and managed data migration for 27 schools.
• Coordinated with a team of seven other people to build, image, deploy, and configure 1000+ computers for 8 schools at Carrollton Farmers Branch ISD over a two week period.
• Ran laser etching of new hardware being deployed for Irving ISD.
• Functioned as general computer support at Carroll ISD handling… Show more
• Functioned as general computer support at Carroll ISD handling computer imaging, repairs, tech support, and software installation. Show less

Master'S Degree, Artificial Intelligence

•Designed an AI that would dynamically route aircraft for the fastest possible landing time adhering to strict safety guidelines, then.

Bachelor'S Degree, Computer Science