Eric Aung Email & Phone Number

Laguardia Airport

● Provide comprehensive technical support for airport desktop systems, peripherals, and software applications, ensuring uninterrupted operations in compliance with regulatory standards.● Troubleshoot and resolve hardware and software issues promptly, minimizing downtime and optimizing system performance.● Collaborate with airport IT team and external vendors to implement system upgrades, security patches, and hardware replacements in accordance with regulatory standards.

East Rockaway, New York, United States

● Directed and motivated team members to resolve store issues, resulting in improved store appearanceand customer satisfaction● Scheduled and coordinated daily tasks, maximizing team productivity and reducing turnover● Achieved increased production, waste elimination, and quality enhancement through effective teamleadership

East Rockaway, New York, United States

● Provided exceptional customer service, anticipating and fulfilling customers' needs to enhance theirshopping experience● Coordinated daily work assignments to maximize team productivity and achieve business objectives● Managed and directed a team of 30 members to ensure effective store operations and procedures

New York City Metropolitan Area

● Installed, repaired, and upgraded iMac and Dell desktop computers for teachers and staff, ensuringsmooth and efficient computer operations● Maintained IT inventory of computer peripherals, cables, toner, and desktops/laptops, ensuring adequatesupplies for daily operations● Provided technical on-site and remote support to end-users in the educational department,troubleshooting software and network connectivity issues

New York City Metropolitan Area

● Created service tickets for maintenance workers to resolve maintenance issues, ensuring timely andefficient resolution of problems● Provided positive customer service experience for over 100 callers a day, responding to inquiries andproviding appropriate solutions● Reported emergency calls to the authorities, ensuring prompt and efficient resolution of critical issues.