Maintained two 2500 Sq/Ft Data Centers. One in Denver and one in Dallas. All aspects of the Data Center. Installation, Maintenance, Trouble shooting, Build Out and Tear Down. Recently closed both Data Centers and looking for another opportunity.

Lotus Notes Administrator, All Moves,Adds and Changes, Active Directory Admin. VPN, Business Object, Kryptocard and Pipkins Workforce Management., KronosJob Off-shored June 30th.

Contract - Daily duties : Monitor Network, Gather call records

routing calls from 800 vendor to Nortel and thru Symposium to be delivered to Representatives in Call CenterMaintained routing on all IVR call flows and Bill Matrix Helped configure and implement New I3 phone system using VoIP phonesSkill based routing of calls thru New I3 systemDally reports and call center statsEOM reports and employee incentives.2002 – 2005 Value Added

Inmate Telephone Systems (ITSII) – Active Federal background clearance. NACI Clearance. OPM 2785528, and several others. PBX – Knowledge on Nortel Meridian and AT&T Definity – Installed and maintained office PBX (Meridian Option 11) in new building including: wiring of stations, setting up ACD for TAC and Customer Service groups, ACD reports for TAC and all Moves, Adds and Changes to phones.Knowledge of T1’s and POTs lines. Cat 3 and Cat 5 CablingIn depth knowledge of Call… Show more Inmate Telephone Systems (ITSII) – Active Federal background clearance. NACI Clearance. OPM 2785528, and several others. PBX – Knowledge on Nortel Meridian and AT&T Definity – Installed and maintained office PBX (Meridian Option 11) in new building including: wiring of stations, setting up ACD for TAC and Customer Service groups, ACD reports for TAC and all Moves, Adds and Changes to phones.Knowledge of T1’s and POTs lines. Cat 3 and Cat 5 CablingIn depth knowledge of Call Processing Units. Programmed dialers to route and block calls for both debit and collect, Set up TDD devices for deaf inmates, along with special attorney and snitch numbers, trouble shoot PC’s using software such as Dialogic, Windows 2000, XP and NT. Installed new ticket system in order to maintain a system that is graded in Hours, Installed a live monitoring system for all the units in the field, Maintained all ACD and Management Reports, Responsible for a staff of 10 running a 24/7 TAC Center.Knowledge of TCP/IP, WINS, Networking, DOS, SQL Queries, Enterprise Manager, Remote Administrator and PcAnywhere., TechExcel and Remedy Ticket systems. Show less

 Level III Technician - Third Tier support for Cellular Call Processing Systems. Technical support for the Cellular Call Center. Taking incoming calls, resolving problems and tracking all calls thru Remedy Ticket System. Installed Cellular Call Processing Units for Pre-paid and Roaming systems. Started and Maintained a 24/7 NOC for the company, Responsible for a staff of 10 running. Quality Assurance on new call routing software being deployed to the field. Including… Show more  Level III Technician - Third Tier support for Cellular Call Processing Systems. Technical support for the Cellular Call Center. Taking incoming calls, resolving problems and tracking all calls thru Remedy Ticket System. Installed Cellular Call Processing Units for Pre-paid and Roaming systems. Started and Maintained a 24/7 NOC for the company, Responsible for a staff of 10 running. Quality Assurance on new call routing software being deployed to the field. Including Testing and Installation. Aided in the development of a new calling process for the Caribbean Islands.  Maintained all ACD and Management Reports. Installed and programmed dialers for the hotel business to route debit and collect calls. PBX – Knowledge on Nortel Meridian and AT&T Definity – Installed and maintained office PBX (AT&T Definity) in new building including: wiring of stations, setting up ACD for TAC and Customer Service groups, ACD reports for TAC and all Moves, Adds and Changes to phones. Show less