•Managed Salesforce.com as primary administrator for Business Operations (including Support, Account Managers, Fulfillment, and Graphic Designers) Finance, and Marketing.•Collaborated with CRM product team to deliver various Salesforce releases using an agile framework. Theses releases included an SSO solution and Salesforce integration with front (proprietary) and back end systems (PeopleSoft).•Built and implemented a case management solution for account managers to help manage workload, which enabled me to create forecasts, reports and dashboards for managers.•Built and implemented a solution for Accounts Receivable to manage customer debts, credits, and payments which resulted in increased productivity. •Supported existing case management solution for Customer Support.•Analyzed existing processes to design solutions for increased productivity. •Extensively documented Salesforce business processes and created a knowledge base using Salesforce Content.•Collaborated with various IT departments to integrate Salesforce.com with AD, Okta, SharePoint, and CTI connector.•Served as a consultant and subject matter expect of Business Operations on various product teams which included writing user stories and test cases for UAT. •Trained admins and users on Salesforce.com.

Analyze users' computer based issues to provide a solution in a timely based mannerCollaborate with different IT departments to coordinate support for various releaseWork with and support different enterprise information systems