Eric Lucas Email & Phone Number

Southfield, Michigan, United States

-Work closely with business users to understand their needs and identify opportunities forprocess improvements using Infor CloudSuite Distribution ERP and other systems.-Analyze and document business processes, workflows, and requirements.-Develop and implement best practices for system functionality and user efficiency.-Ability to manage a complex mix of projects while optimizing resource allocation basedon strategy and business goal-Identify, evaluate, and recommend other key technologies required to support andimprove the business processes centered in the CloudSuite platform-Provide training and support to users.-Collaborate within the Information Services team and other departments to ensure systemintegrations and enhancements align with business objectives.-Stay up-to-date with industry trends and advancements in ERP systems and recommendimprovements as needed.

Eagen, Mn

Ann Arbor, Michigan

SAP ERP Software-PP-MM-WM-Log-MDG-BW Reporting-CostingMicrosoft Great Plains ERP Software-Inventory-Manufacturing-Purchasing-SmartListGeneral ERP Management-Manage, Support and Implement Improvements to the ERP system-Diagnose and Resolve Issues with the Application, Reports and Data-Provide Technical Support for the ERP System -Manage and Improve Processes to Strengthen Inventory Accuracy-Manage Field Service Offsite Inventory Program-Implement and Manage Cycle Count Process-Manage & Own Physical Inventory Process-Manage All Parts Setup, Bill of Materials and Kits-Manage, Monitor and Improve Accuracy of Product Costing-Work with Finance Group and Purchasing to Manage Costs

SX Enterprise software Business Consultant.New Implementations, Upgrades, Functional Training.

Livonia Michigan

Train all new employees of proper use of SX.e and Microsoft software in conjunction with their job responsibilities.Oversee daily warehousing operations.Coordinate efforts with 3rd party vendors to maintain uptime and provide management level support for all telecommunications devices and software.Provide users with computer related technical support (help desk). Coordinate the writing, modification, and execution of Progress based programs, as required to enhance business systems performance and reporting. Utilize Hyperion (Brio) software to create reports for Company and individual scorecards and specific department management personnel, as requested.Oversee software upgrades, installation, implementation, and administration for all software, such as SX Enterprise, Microsoft Server and Office, EDI, and Internet programs. Oversee and assist with database administration duties for Progress-based SX.e software, such as managing report schedules, managing custom software, managing related interfacing software, and optimizing database efficiency.Oversee system administration duties by 3rd party vendor for Windows servers, such as optimizing system efficiency, managing disk space, managing data back-ups, updating users and devices, and managing print jobs.Perform administrative duties for all other hardware/software for mobile devices, notebooks, projectors, printers, monitors, PC’s, thin clients, etc. Perform troubleshooting on all of the above, including personal PC’s of key personnel, if approved by management. Coordinate website administration with outside vendors.Assist with telephone and data line vendor selection, product selection, installation, and integration with other systems. Perform training as needed. Recommend and purchase computer hardware and software as required. Perform computer hardware installation, trouble-shooting, and maintenance.Document all IT processes and train back up personnel on critical applications.

Walled Lake

Hired to convert companies ERP software, Enspire, to Infor SXenterprise. Responsibilities include cleaning, importing and converting data, training end users and designing graphic interface.

Hired by Stellar Management Services for documenting workflow and process improvement, for the billing department of Wayne State University Physicians Group.

The Livingston Community New, Ann Arbor, MIDistribution Manager, Livingston County 2003-2009• Worked with a team of Executives and Managers to design and execute a distribution system in Livingston county.• Managed distribution of 50,000 pieces/week, with ad revenue of $2 million/year.• Hired, led and motivated a team of Managers and contractors to achieve company goals over consecutive years.• Responsible for decreasing expenses by 20%, while maintaining customer service.• Responsibilities included recruiting, training, creating recognition programs, responding to customers, internal communications. Also responsible for building relationships with senior company leaders, peers, employees and contractors.• Proficient with both Macintosh and Windows computer based information systems including Microsoft Office and Outlook.The Ann Arbor News, Ann Arbor, MIDistrict Manager, Ann Arbor 1996-2003• Responsible for the sales performance and customer service of 3 employees and 100 contractors.• Responsibilities included recruiting, training, creating recognition programs, responding to customers, internal communications. Also responsible for building relationships with senior company leaders, peers, employees and contractors.The Ann Arbor News, Ann Arbor, MIDistrict Sales Advisor, Ypsilanti, MI 1989-1996• Worked with senior managers to incorporate recently acquired Ypsilanti Press customers and contractors into The Ann Arbor News database and delivery system.• Responsible for the sales performance and customer service of 2 employees and 85 contractors.• Responsibilities included recruiting, training, creating recognition programs, responding to customers, internal communications.

Ba, Health Care Administration

Education record