Eric Bacon Email and Phone Number

- Develop and execute penetration strategies in-line with the company's overall sales strategy.- Effectively manage travel partner relationships and achieve growth targets through regular contact and informative communication.- Develop a business development strategy for a specific region in North America.- Maintain a high level of product knowledge and understand the overall marketplace, competitor's strengths and weaknesses, economic an industry trends.- Leverage technology and social media platforms to provide robust training and elevate engagement with the Brand.- Focus on time management in an effort to create the greatest revenue generating opportunities to support regional growth. - Evaluate ROI of trade shows and consumer events in order to participate when identified as valuable. - Ensure marketing collateral is utilized effectively and efficiently; manage inventory and distribution. - Coordinate and oversee marketing initiatives executed by travel partners. - Efficiently manage a sales and cooperative marketing budget.

• Continually built new client business within markets by pursuing strategic targets.• Identified and developed new business opportunities for the Company's product line.• Planned and developed strategies to increase sales and territory.• Developed long-lasting relationships with partners and customers.• Improved customer experience to increase renewal rates, reduce churn and increase training and support.• Followed up with existing customers to increase purchases of products and services.• Translate documentation from English (US) to French as well as review translated documents.• Negotiating contracts for commission levels and override schemes.• Attended conferences and trade association meetings to represent company and promote products.• Planned, developed and implemented training strategies to increase company growth.• Maintained meticulous client notes as well as preparing sales reports in the Salesforce system.

• Executed and forecast sales goal for region.• Owned strategy development and results for the sales territory, managing all facets of product sales, education and brand awareness initiatives.• Conducted in-depth research into customer habits, trends in market and competitor activities.• Planned, developed and implemented training strategies to increase company growth.• Translated documentation from English (US) to French as well as reviewed translated documents.• Analyzed regional market trends to discover new opportunities for growth.• Established plans for pursuing new customer groups and product opportunities.• Attended conferences and trade association meetings to represent company and promote products.• Building and maintaining strong relationships with the accounts in the Sales Region.• Negotiating contract for commission levels and override schemes.• Created & analyzed reports in the CRM system in order to evaluate opportunities of growth in the Region.

• Mentored and managed 14 branch managers that brought in annual revenues of $55M for the Travel Organization.• Assessed effectiveness of sales representatives and implemented courses of action to rectify weaknesses.• Hired and motivated 7 branch managers achieving over $6M in new sales per year.• Recruited, interviewed and hired individuals bringing exceptional talent and well-developed skills to already successful sales division.• Supervised regional sales team of 14 branch managers by coaching, training and mentoring.• Maintained open communication, followed-up on customer needs and offered new products to account holders to maintain client base and encourage repeat buyers.• Forecasted and documented annual and quarterly profits.• Established plans for pursuing new customer groups and product opportunities.• Designed employee motivation strategies and contests.• Increased revenue generation by collaborating with senior executives to assess regional performance and develop new sales strategies.• Translated different types of documentation from English to French.• Reduced process lags by effectively mentoring and training new hires on best practices, protocols and sales techniques.• Held monthly and annual meetings with each branch manager to talk one-on-one, resolve issues and provide tailored training.• Developed productive relationships with key account holders.• Elevated customer satisfaction ratings by troubleshooting and resolving issues efficiently.• Developed operational budgets and approved travel expenses.

• Documented participant attendance, engagement and progress.• Created and offered additional materials to enhance training.• Proactively identified and solved complex problems related to employee training, management and business direction.• Delivered instruction on broad range of topics, integrating audio-visual presentations and training materials in classroom or Web-based systems (Webex, Go To Meeting)• Developed and coordinated trainings to help individuals learn the Government policies and procedures for travel and expenses through the approved system.• Wrote and delivered training materials such as training plans, strategies and outlines.• Designed or directly contributed to training documentation such as training plans and strategies - Quick Reference Guides, Detailed User Guides, needs assessments.• Organized and facilitated integration meetings and team meetings.• Training trainers and end users on the integrated solution consisting of the main Portal, OBT (Online Booking Tool software) and EMT (Expense Management Tool software) on a national basis.• Translated and reviewed training and technical documents from English to French.

- Supervising operations and employee performance- Planning local marketing strategies- Training staff and new employees on office Operations and Sales Strategies- Training staff on new Suppliers products - Leading the team to the various company objectives - Enforce policies application and customer service.- General accounting (receivables, Profit & Lost reports …)- Local marketing planning in respect of the budget and office expenses

• Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.• Developed annual branch business plan for maximum profitability and effectiveness.• Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.• Optimized staff productivity by managing inter-team conflict resolution, yearly performance reviews, hiring and terminating processes, training initiatives, scheduling, time and attendance and payroll.• Oversaw branch team with 9 customer service representatives and implemented training for all new employees.• Evaluated budget plans and current costs to project trends and recommend updates.• Recruited and hired new branch employees.• Mentored staff to increase sales success and productivity.• Increased efficiency and drove branch revenue by optimizing daily operations.