• Led and facilitated Agile/Scrum processes for 10-30 network scaling projects concurrently• Ensured transparent and timely communication with stakeholders, updating project tickets and participating in stakeholder meetings• Proactively facilitated and empowered cross-functional teams to identify and overcome impediments• Fostered continuous improvement by updating team protocols and guidelines• Effectively facilitated meetings to review project status and promote collaboration• Data-driven decision-making, using project metrics to drive continuous improvement• Identified and facilitated the resolution of technical debt• Managed a team-specific Kanban board and adapted Agile methodologies for efficient project resolution • Collaborated with external vendors to gather bids for incoming projects• Worked with the finance team to evaluate bids • Utilized networking cutsheets and hardware information to create Scopes of Work and Cable Pathing Diagrams• Interviewed potential applicants for hire for multiple teams

• Led a regional team(IAD North) of 10 technicians specializing in a set group of network layers(Load Balancing, Edge, Virtual Private Cloud)• Managed and lead the regional training of new hires and other teams on our duties and Amazon’s network• Assisted in the creation of training documents for the organization• Worked on the creation of new hire wikis and global internal training documents• Created and maintained a multi-team, multi-region weekly training series• Helped create, maintain and develop project tracking sheets for multiple regions• Assisted in renewing and leading the IAD North Deployment Mentor/Mentee program• Brought my team from below 50% to 100% compliance with project updates and daily check-ins• Managed the inventory of tools and supplies for the IAD North Deployment team• Managed Vendors to ensure cabling is run properly and within their SLA• Created Scope of Works, Modeled Changed Managements, and other documentation for vendor and technician work• Travels to assist other regions for critical project locally and internationally• Led a team that assisted with a mass encryption project for the region

• Troubleshot routers, switches, cabling, server hosts, and optical transceivers• Built devices to the proper configuration and prepare them for live traffic• Worked with other teams to ensure prompt delivery of network capacity

• Ran cabling for network devices(fiber and copper)• Deployed and configured new network devices• Ensured servers are ready for customer delivery• Prepared and deployed internal communication devices• Assisted with building of cooling system and server racks

• Answered inbound calls and provided hardware, software, and networking support• Created tickets for cases and noted all calls using Remedy and Service 360• Provided merchants with up to date information on security protocols• Used remote login software and SQL to troubleshoot databases and local area networks