Eric Basham Email & Phone Number

Austin, Tx, Us

Saint Louis, Mo, Us

Engages internal stakeholders in Security, Privacy, and Risk for a $160Billion Fortune 25 US healthcare company.

Austin, Texas, Us

As a member of the Legal team reporting to CLO, created Information Security and Privacy programs from scratch for a public studio fitness company with +$120m in annual revenues located in over 70 countries.• Conducted initial gap analysis and crafted Information Security roadmap describing program goals and metrics broken down quarter by quarter with execution tracked via OKRs.• Instituted 3rd party risk management program including vendor risk review and data mapping for over 30 data processors/service providers.• Guided effort with AWS VAR to receive $300k in free infrastructure and security architecture upgrades.• Established vulnerability management program covering web application, code, cloud infrastructure, and endpoint security including policy/procedures with SLAs for remediation.• Implemented Web Application Firewall (WAF) on all 30+ public websites.• Directed security review of AWS infrastructure including remediation of several high risk findings and implemented proactive AWS security features (Inspector, Guard duty, Security Hub). • Created all security policies and procedures including Information Security Policy, Incident Response Plan, and Disaster Recovery/Business Continuity.• Authored new Privacy Policy to be compliant with GDPR/CCPA and other evolving privacy regulations. • Led vendor selection and integration of Privacy platform for cookie compliance, DSR tracking, and data mapping. • Applied endpoint encryption, firewall, and anti-malware on 100% on Windows and MacOS endpoints.• Created Risk program integrating FAIR modeling to quantify and report on cyber risks to the business holding quarterly reviews with executive leadership.• Delivered annual security training to entire company and selected new security awareness platform reducing phishing/security awareness risk by 30%.

Austin, Tx, Us

Served as Security, Compliance, and Privacy Officer for a rapidly growing social needs company, reporting directly to the CEO. Modernized cloud security for a native GCP environment.• Developed security program and team, increasing team from 2 to 6 members including dedicated cloud and corporate security engineers along with a compliance officer.• Led company through successful HITRUST assessment based on HIPAA and NIST 800-53 frameworks. The assessment encompassed over 291 controls with 99.6% pass rate. • Conducted security outreach and awareness campaigns, delivering over 60 separate sessions. 97% of employees participated in monthly security training.• Revamped vulnerability program including new threat feeds, ticketing system, and published SLAs, reducing mean time to remediation for critical patches by 2 days. • Modified company privacy policy to incorporate CCPA and other evolving privacy regulations.• Crafted Incident Response Program including documentation, team training, and tabletop exercises.• Implemented SIEM event correlation project from the ground up incorporating vendor selection/ negotiation, system log ingestion, and fine-tuning of alerts.• Conducted audit of engineering permissions in GCP cloud environment reducing access to sensitive data by 50%.• Reduced 3rd party security assessment completion time by 50% by automating processes and optimizing workflows.• Developed new Risk program integrating FAIR modeling to quantify and report on risk to the business.

Austin, Texas, Us

Built and directed a global team of 23 network engineers, encompassing 5 time zones and 3 continents. Managed network for the largest job site in the world during a period of expansion with growth of 30+ office locations and 8 data centers.• Introduced and executed on the concept of global distributed team, becoming an evangelizer and mentor for other teams pursuing the same strategy.• Utilizing global team model and increased focus on ticketing process, reduced MTTR of external requests by over 200% to 12 hours total.• Shifted team focus to AWS and GCP cloud technologies including increased education, stakeholder collaboration, and WAN architectural changes.• In response to evolving requirements, created culture of incremental improvement leading to reduced build times while also increasing performance.• Maintained strategic vendor partnerships and led contract negotiations creating yearly savings in excess of $750k, decreasing total operating expense by 20%.• Drove technical organization adoption of performance management software to use as a centralized tool for tracking objectives and facilitating one-on-ones.• Addressed business need to increase velocity by creating a global Network Reliability Engineering (NRE) team that introduced self service based on the principles of automation and orchestration. • Revamped onboarding procedures and documentation, lowering ramp rate for network engineers from 3 months to 2 weeks. • Introduced OKR goal planning methodology, providing focus and increased alignment for network engineers and technical organization as a whole.• Coached 3 senior engineers to management positions and maintained a 97% yearly employee retention rate.• Attained 100% offer acceptance rate (OAR) for all positions globally and maintained 93+ NPS quarter-over-quarter score for “would you recommend this manager to others”.

Austin, Texas, Us

First and sole network engineer for Indeed, creating all network architectures and providing the foundation for the future network engineering team. • Redesigned Big Data environment to Spine-Leaf architecture, increasing network throughput by over 100% and reducing packet drops.• After a security threat, integrated 2 factor authentication with existing client VPN in under 3 days, from vendor selection to global implementation. • Architected data center solution splitting corporate and customer resources, reducing security risk and improving the reliability of both environments.• Recruited first future members of Indeed networking team, mentoring and teaching an internal IT Support engineer and successfully pursued an outside veteran networking leader. • Assumed responsibility for all vendor management and network purchases.

Redwood City, Ca, Us

Lead network engineer for FIFA ‘13, EA’s largest grossing game of 2012 (>1 Billion).• Designed and implemented Data Center integration with studio partner Bioware. Delivered project weeks ahead of schedule, reducing expenses for both EA and Bioware in the hundreds of thousands dollars.• Facilitated cross-functional communication and troubleshooting by creating internal Wiki site - the first useable information warehouse for policies, best practices, network diagrams, and tools.

Bellevue, Wa, Us

Member of team of 4 network engineers accountable for corporate and data center networks servicing international MMORPG games.• Increased overall company WAN performance by 500% by engineering global rollout of WAN accelerators at all offices and data centers.

Us

Presided over an extensive network lab and corporate networks at an early network automation startup company.• Built QA lab for testing, encompassing over 140 different devices representing more than 15 different network vendors.

Managed all network projects for location with 800 employees including vendor management, cost/benefit analysis, design, and implementation.

Overland Park, Kansas, Us

Planned and monitored all Cisco switches and routers in Nextel’s wireless data network using InfoVista NMS. An interesting time for mobile telecom, seeing the beginnings of 3G.

Overland Park, Kansas, Us