Eric Basner Email & Phone Number

Greater Detroit Area

Maintain a caseload by completing outreach attempts for various types of referrals within the required time frames. Interact via phone call as well as face to face home visits to improve access to health care for Medicaid members. Advocate for members with providers by scheduling follow up appointments and assisting with any benefit related issues. Help setting up rides for medical or pharmacy visits. Find and provide local community resources such as food and housing to help members live a healthy life.

Detroit, Michigan

Conduct inbound/outbound telephonic contact with members in a professional manner and maintain phone stats according to departmental goals.Assist members and providers based on assigned skills, including authorizations and claims calls.Educate members and providers on company policies and procedures regarding access to care, grievance and appeal process, eligibility process, HIPAA, rights and responsibilities, and fraud, waste and abuse.Provide the best customer service possible, while focusing on educating our members and providers on Meridian Health Plan (MHP) policies and procedures.Consistently demonstrate compliance with HIPAA regulations, professional conduct and ethical practice.

My responsibilities include creating an interactive training technique for new employees that exemplifies a comfortable and productive work atmosphere. I also ensure that co-workers are on task while providing excellent customer service.

University Of Michigan Dearborn

- Strategically located and placed 32 students within their desired internship setting well before the deadline- Evaluated students at their internship site alongside their supervisors- Assessed student journals and helped in determining final grades- Demonstrated role-play activities to students during class sessions

Westland Mi

-Participated during intake meetings for new youth-Assisted Case Managers with daily tasks and responsibilities-Attended weekly Life Choice Group and led discussions on various topics-Designed flyers for community service events-Conducted home and school visits to document the development and well-being of each youth

Bachelor Of Arts (B.A.), Behavioral Sciences, 3.72

Activities and Societies: Teacher's Assistant for Dr. Loeb's Psychology Internship Course-Received the 2016 Behavioral Science Honor's.

Associate Of Arts (A.A.), Liberal Arts And Sciences/Liberal Studies, 3.97

Activities and Societies: - Attended gender violence seminar hosted by Dr. Jackson Katz - Created a pamphlet on proper condom usage.