Eric Batdorf Email & Phone Number

Hainesport, NJ, US

United States

• Manage Treasury Management billing operations for the analyzed customer portfolio.
• Responsible for Treasury Management's annual repricing event which is responsible for half of the gross revenue gains annually.
• Responsible for all projects related to revenue or revenue enhancement.
• Upgraded Treasury Management's billing system XAA (Extended Account Analysis).

United States

• Worked with Product Managers to create the Product revenue and expense budgets and then tracked them monthly during the fiscal year.
• Managed Project Managers in charge of all TMS related project initiatives and activities.
• Managed the day to day processing of invoices, Commercial Card processing, product reporting and reconcilements.
• Managed TMS Product Management's involvement with audit, compliance, vendor management, RCSA (Risk Control Self Assessment) and BCP (Business Continuity Plan).

• Liaison between operations, sales and IT in charge of coordinating and assisting new product testing, vender relations, identification and justification of product enhancements, market intelligence, product.
• Product set consists of Controlled Disbursement, Positive Pay, ARP, Account Analysis, Escrow and Resident Trust.

• Managed day to day Escrow and Special Services operations, which consisted of two direct supervisors with fourteen clerical employees.
• In charge of streamlining processes, adhering to a strict budget, mentoring the two supervisors, managing system issues with the EscrowDirect system, creating and testing new functionality within EscrowDirect and.
• Special Services housed functions such as Repurchase Accounts, large Union accounts, Escrow special handling customers and any other large dollar customer that needed direct contacts.