Eric Baum Email & Phone Number

Duvall, WA, US

Redmond, WA, US

• Oversee IT and digital strategies that enable $50M in annual revenues. Direct technology and engineering teams to innovate, implement, and support solutions that serve 80 internal users and 6K+ customers. Partner with.
• Led complex, post-acquisition technology and data integration of Deep Sync Labs and CIS’ data and platforms prior to assuming full ownership of Deep Sync’s technology and engineering functions.
• Achieved SOC 2 Type 2 security certification, which strengthened the company’s competitive position, bolstered client enterprise client acquisition efforts, and ensured compliance with key requirements.
• Led data compilation automation efforts that improved data quality / consistency and reduced processing, improvements that resulted in 100% on-time client project delivery and cut times to create sales materials 15%.

• Led vision, strategy, and development for the marketing and information solutions company’s entire product portfolio. Directed data engineering, software engineering, and IT. Led a team of 18 to develop and support.
• Directed development, compilation, and delivery of all data products, including innovating and/or supporting the technology platforms used to sell them.
• Planned and managed migration from on-prem virtual environment to a multi-region cloud environment, an effort that reduced costs, improved manageability, and enabled the company to quickly scale.
• Implemented a unified ticketing solution to manage internal and external user data, engineering, and service requests, which improved visibility, tracking, and time-to-resolve.

• Directed Agile development team for the subsidiary of Compact Information Systems. Managed implementation of new technologies and system enhancements. Handled specification development, campaign management, API.
• Cut IT spending by $100K+ annually by renegotiating vendor contracts and evaluating licensing requirements, product choices, and business needs.
• Planned and managed development of a core backend service to process all operations from major products, a long-term project that improved performance, simplified manageability, and increased capacity.
• Managed migration of acquisition databases from SQL to MongoDB and Solr, a key milestone in meeting a goal to build a unified acquisition database.
• Spearheaded consolidation of national data centers, reducing rack space 85% while increasing performance 15%.
• Led a remote team of developers to create and launch an online, multi-channel marketing platform. Collaborated with multiple departments to integrate existing products, specify branding, and set pricing for the new.

• Managed developers to create, employ, and deploy technology and websites for the marketing solutions company. Led team to develop and enhance online, client-facing tools. Oversaw all technology, including systems and.
• Partnered with a top reseller to develop a custom, white-label version of CIS’s list acquisition site – a yearlong project that represented revenue of $375K+ in 2012 and $490K in 2013.
• Instilled a culture of collaboration and quality, including improving system uptime and enhancing project delivery.
• Delivered feature enhancement to an occupant database list fulfillment website. Added significant functionality enhancements like automatic address correction and migrated from hosted credit card processing to an API.
• Developed and led implementation of plan to migrate from physical to virtual environment. Consolidated system from three racks into 9U, which streamlined system management and reduced overall costs.

• Oversaw all website and service operations. Developed high-performance, scalable websites, automated GIS tools, APIs, and marketing data processing solutions. Handled specification development and implementation of.
• Reduced average downtime from several minutes to ‘no-impact’ seconds by developing an error logging and handling system, including notifications and automated recovery.
• Improved performance, responsiveness and error handling of client-facing ColdFusion and FoxPro web applications – a 32% reduction in website errors over 3 years.
• Developed drop-in widgets that allowed resellers and customers to sell data through their own websites – a broadly applicable solution that increased the number of CIS’s available revenue channels.
• Developed public and internal ecommerce APIs, which streamlined communication between internal applications, reduced customer support needs, and improved development speed and accuracy.

Baar, CH

• Provided technical support for mobile devices, including Blackberry and Windows Mobile. Fielded 40-90 calls per day.
• Overachieved all performance metrics. Maintained 100% customer satisfaction ratings and 95%+ internal quality scores despite also achieving 7-minute average call times – 8 minutes below call duration targets.