Oversee IT and digital strategies that enable $50M in annual revenues. Direct technology and engineering teams to innovate, implement, and support solutions that serve 80 internal users and 6K+ customers. Partner with the marketing data solutions company’s Board and executive leaders to align IT, data, and software engineering with business objectives.• Led complex, post-acquisition technology and data integration of Deep Sync Labs and CIS’ data and platforms prior to assuming full ownership of Deep Sync’s technology and engineering functions.• Achieved SOC 2 Type 2 security certification, which strengthened the company’s competitive position, bolstered client enterprise client acquisition efforts, and ensured compliance with key requirements.• Led data compilation automation efforts that improved data quality / consistency and reduced processing, improvements that resulted in 100% on-time client project delivery and cut times to create sales materials 15%.

Led vision, strategy, and development for the marketing and information solutions company’s entire product portfolio. Directed data engineering, software engineering, and IT. Led a team of 18 to develop and support data products and web applications / software.• Directed development, compilation, and delivery of all data products, including innovating and/or supporting the technology platforms used to sell them.• Planned and managed migration from on-prem virtual environment to a multi-region cloud environment, an effort that reduced costs, improved manageability, and enabled the company to quickly scale.• Implemented a unified ticketing solution to manage internal and external user data, engineering, and service requests, which improved visibility, tracking, and time-to-resolve.

Directed Agile development team for the subsidiary of Compact Information Systems. Managed implementation of new technologies and system enhancements. Handled specification development, campaign management, API integration, analytics, and reporting. Coordinated across all levels to establish business needs and enforce best practices.• Cut IT spending by $100K+ annually by renegotiating vendor contracts and evaluating licensing requirements, product choices, and business needs.• Planned and managed development of a core backend service to process all operations from major products, a long-term project that improved performance, simplified manageability, and increased capacity.• Managed migration of acquisition databases from SQL to MongoDB and Solr, a key milestone in meeting a goal to build a unified acquisition database.• Spearheaded consolidation of national data centers, reducing rack space 85% while increasing performance 15%.• Led a remote team of developers to create and launch an online, multi-channel marketing platform. Collaborated with multiple departments to integrate existing products, specify branding, and set pricing for the new product offering.

Managed developers to create, employ, and deploy technology and websites for the marketing solutions company. Led team to develop and enhance online, client-facing tools. Oversaw all technology, including systems and system admin.• Partnered with a top reseller to develop a custom, white-label version of CIS’s list acquisition site – a yearlong project that represented revenue of $375K+ in 2012 and $490K in 2013.• Instilled a culture of collaboration and quality, including improving system uptime and enhancing project delivery.• Delivered feature enhancement to an occupant database list fulfillment website. Added significant functionality enhancements like automatic address correction and migrated from hosted credit card processing to an API.• Developed and led implementation of plan to migrate from physical to virtual environment. Consolidated system from three racks into 9U, which streamlined system management and reduced overall costs.

Oversaw all website and service operations. Developed high-performance, scalable websites, automated GIS tools, APIs, and marketing data processing solutions. Handled specification development and implementation of customer integrations.• Reduced average downtime from several minutes to ‘no-impact’ seconds by developing an error logging and handling system, including notifications and automated recovery.• Improved performance, responsiveness and error handling of client-facing ColdFusion and FoxPro web applications – a 32% reduction in website errors over 3 years.• Developed drop-in widgets that allowed resellers and customers to sell data through their own websites – a broadly applicable solution that increased the number of CIS’s available revenue channels.• Developed public and internal ecommerce APIs, which streamlined communication between internal applications, reduced customer support needs, and improved development speed and accuracy.

Provided technical support for mobile devices, including Blackberry and Windows Mobile. Fielded 40-90 calls per day. • Overachieved all performance metrics. Maintained 100% customer satisfaction ratings and 95%+ internal quality scores despite also achieving 7-minute average call times – 8 minutes below call duration targets.