Eric Beard Email & Phone Number

Franklin, Tennessee, US

Reston, Virginia, US

Keep doing the same stuff as SE-III and add analysis of production issues and finding resolution for systemic problems (existing issues and catching new ones before they get too bad).

Courbevoie, Ile De France, FR

• Worked with scrum team to add Java code, JUnit tests, new and updated database tables, new stored procedures, and new queries for major new feature for the TSA PreCheck program
• Added text messaging support using text messaging APIs to notify applicants about appointments, status, etc.
• Worked with support team to identify processing bottlenecks, incorrect job metrics, and poor logging for remediation.
• Helped provide production support for the TSA PreCheck website.
• Tested monthly releases and monitored production deployment.
• Help onboard new employees.

Franklin, TN, US

• Work with Tier 2 customer support team to resolve customer issues based on the priority.
• Solutions vary from work-arounds, fixing corrupt data, correcting installation/configuration issues, education, or correcting code bugs.
• For code issues, the root cause is determined, a technical solution is provided and fixes are made to various releases as decided by the Change Advisory Board.
• Fixes may be in JAVA, JavaScript, HTML, CSS or SQL code.
• IBMi - Application Resource Expert (ARE) - created plugins using the ARE framework that reduced the time needed to validate servers after maintenance from 15-20 minutes (hands on) to 3-5 minutes (hand free)

Franklin, TN, US

• Miscellaneous
• Created RESTful endpoints in enterprise API to get patient information for reporting applications
• Helped integrate our applications and 3rd party application for physician deficiency managementCQM
• Worked with scrum team to deliver new JAVA code, database tables, SQL and end-user documentation allowing hospitals to attest to Meaningful Use 2014 Edition (Phase 2), 2015 and 2016 eCQMs.
• Wrote documentation for support team and scrum team to assist in learning the function and design of existing and newly added CQM features.
• Multi-threaded Swing application.Pharmacy

Lexington, Kentucky, US

• Worked with scrum team and other teams to design and implement new features including internal and external JAVA APIs.
• Documented new APIs with JavaDoc.
• Wrote JUnit test cases for new functions.

Lexington, Kentucky, US

• Worked with product leads to define new features for the product.
• Worked with team members and other team leads to design interfaces for new features.
• Team consisted of both local and overseas members (located in the Philippines).
• Continued to maintain NPAP documentation and act as NPAP subsystem team lead.
• Oversaw transition of code to and integration of several overseas members.
• Created master schedule of all work and assigned work to team members.

Lexington, Kentucky, US

• Worked with other developers, test team and Opsys team lead to design and implement new features defined by the product team
• Defined and added device level statistics to new printers and AIOs
• Refactored huge sections of code to substantially reduce maintenance and bugs o Code became feature based rather than product based allowing faster turn around on new products
• Delegated some function implementation to team members
• Wrote documentation for external clients describing how to interface with the printer o Used Adobe FrameMaker and its ability to hide/show text so different versions of the documentation could be given to different.
• Read resumes and helped choose new members for the Opsys team

Lexington, Kentucky, US

• Added user-level job statistics to printer.
• Created JAVA tools to aid testing NPAP and SNMP code.
• Real-time, multi-threaded, resource constrained system written in C.

Lexington, Kentucky, US

• Designed new features with the printer firmware team and other MarkVision teams (Windows, Linux, Mac)
• Worked with technical writers to create end-user documentation and on-line help
• Worked with international employees to localize MarkVision for several countries
• Delegated implementation and some design to team members

Lexington, Kentucky, US

• Designed and coded C++ user interface and support code
• Worked with printer firmware team to develop interfaces to support new features in the device that were exposed to the user via MarkVision o One of the new interfaces reduced the time to add a new printer to MarkVision.
• MarkVision was a multi-threaded application that integrated directly with the OS/2 operating system

Armonk, New York, NY, US

Worked on OS/2 and AS/400 debuggers.