Eric Beavers Email & Phone Number

Worked with multiple teams worldwide as an architect in an Agile Scrum environment developing ITSM processes and Enterprise Service Management applications (HRSM, PPM, GRC, Facilities) for Cherwell Service Management and Ivanti Neurons for ITSM platform (Ivanti Service Manager). Ensured that features and processes were developed using best practices and.

Worked as a Cherwell Developer in a multi team environment overseeing architecture for ITSM processes using the ITIL Framework and Enterprise Service Management applications (HRSM, PPM, Facilities, ISMS) within the Cherwell CSM platform. Ensured that teams were using best practices during feature builds and helped with peer review and QA testing. Worked.

Tampa/St. Petersburg, Florida Area

Developed Line of Business applications for the Cherwell Service Management application and ITIL processes. These applications included HR Management, Project and Portfolio Management, Facilities, and Security.

As a consultant for AMP, I am tasked with implementing management systems such as Symantec Client/Server Management Suite as well as ITSM products including BMC Footprints Service Core, and Cherwell Service Management. During these implementations I work with the customers to help them develop best practices for patching, inventory, software installs, and.

Maintain business critical systems such as Microsoft Exchange and Microsoft SQL Server. Support end users by troubleshooting issues both remotely and in person. Install new hardware and software including VMware ESX and EMC SANs.