Executive Director Business Intelligence & Pos Tech
Current
May 2021 - Present
AeroLeads people directory · profile
Eric Beck Email & Phone Number
Executive Director of Business Intelligence & POS Tech
at
Diamond Comic Distributors, Inc
1 work email found
@diamondcomics.com
3 phones found area 443
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
Executive Director of Business Intelligence & POS Tech
Location
Lutherville-Timonium, Maryland, United States
Who is Eric Beck? Overview
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Quick answer
Eric Beck is listed as Executive Director of Business Intelligence & POS Tech at Diamond Comic Distributors, Inc, based in Lutherville-Timonium, Maryland, United States. AeroLeads shows a work email signal at diamondcomics.com, phone signal with area code 443, and a matched LinkedIn profile for Eric Beck.
Eric Beck previously worked as Executive Director Business Intelligence & POS Tech at Diamond Comic Distributors, Inc and Director of Retailer POS & Tech Services at Diamond Comic Distributors, Inc. Eric Beck holds Bachelor Of Science (Bs), Mass Communication/Media Studies from Towson University.
Company email context
Email format at Diamond Comic Distributors, Inc
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*@diamondcomics.com
68% confidence
AeroLeads found 1 current-domain work email signal for Eric Beck. Compare company email patterns before reaching out.
Profile bio
About Eric Beck
Eric Beck is a Executive Director of Business Intelligence & POS Tech at Diamond Comic Distributors, Inc. He possess expertise in customer service, inventory management, sales, retail, marketing and 27 more skills. Colleagues describe him as "Few people have had the opportunity to work with an effective Manager/ Director as I have with Eric Beck. Eric began working with me on a ground level opportunity and developed his natural talents over the years into a Senior Management position. Along the way, he helped develop and filled various middle management slots and headed up several programs and projects that served as a tremendous springboard for training new employees and management. His natural instincts and easy going and effective style garnered attention and high regard from his employees, customers, leaders in other departments, and Upper management alike. I have found Eric to be a superior Customer Management and Customer Support Leader as a successful Manager and visionary Director. I would consider Eric to be an excellent addition to any firm."
Listed skills include Customer Service, Inventory Management, Sales, Retail, and 28 others.
Current workplace
Eric Beck's current company
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5 roles
Eric Beck work experience
A career timeline built from the work history available for this profile.
Director Of Retailer Pos & Tech Services
- Designed layout for the for PREVIEWSWorld Pullbox consumer website and retailer website, (consumer-to-store ordering system through Diamond’s consumer website PreviewsWorld.com). Consumers link with a store to place.
- Implemented ticketing system to track customer inquiries and resolution.
- Continually collaborate with IT department to improve features on Diamond’s Retailer Website, Pullbox and ComicSuite (Diamond ordering software).
- Improved POS/Tech Specialist’s performance by sending anonymous surveys to customers to obtain feedback. POS/Techs are consistently above 97% in all categories.
- Liaise with IT and other departments for continual process improvement and programming request across departments.
- Ensure customer software licenses are renewed and paid on-time.
Sep 2015 - Apr 2023
Director Of Retailer Services
- Assumed management of Inside Sales department with staff of six. Continually mentored and trained team to improve performance and job knowledge.
- Created and supervised newly-implemented POS/Tech Specialist team, specializing in ComicSuite.
- Continually improved Customer Service Department performance and streamlined procedures through programming changes and in-depth task evaluations.
- Supervised addition of Customer Service manual to company intranet.
- Developed Access databases to give representatives information not accessible in the main system.
Mar 2002 - Sep 2015
Customer Service Manager
- Designed and implemented a central Customer Service Department going from three reps to 45.
- Hired, trained and managed a staff of 45 Customer Service Reps.
- Designed screens and content of Customer Service database.
- Developed a manual for Customer Service representatives for training and daily use.
- Relocated Order Entry department from Dallas to Timonium. Streamlined procedures and improved productivity. Supervised a department of two full time and eight part-time employees.
- Improved Customer Service Department’s annual customer satisfaction scores by 18% from 1995-2002, showing increases every year.
Sep 1994 - Mar 2002
Customer Service Representative
- Serviced 1,200+ customers over six distribution centers.
- Analyzed, investigated and resolved service/shipping problems for customers.
- Resolved issues for problematic customer situations.
- Worked with other representatives to improve their performance.
- Represented Diamond at trade shows and industry events.
Apr 1993 - Sep 1994
1 education record
Eric Beck education
-
Towson University
FAQ
Frequently asked questions about Eric Beck
Quick answers generated from the profile data available on this page.
What company does Eric Beck work for?
Eric Beck works for Diamond Comic Distributors, Inc.
What is Eric Beck's role at Diamond Comic Distributors, Inc?
Eric Beck is listed as Executive Director of Business Intelligence & POS Tech at Diamond Comic Distributors, Inc.
What is Eric Beck's email address?
AeroLeads has found 1 work email signal at @diamondcomics.com for Eric Beck at Diamond Comic Distributors, Inc.
What is Eric Beck's phone number?
AeroLeads has found 3 phone signal(s) with area code 443 for Eric Beck at Diamond Comic Distributors, Inc.
Where is Eric Beck based?
Eric Beck is based in Lutherville-Timonium, Maryland, United States while working with Diamond Comic Distributors, Inc.
What companies has Eric Beck worked for?
Eric Beck has worked for Diamond Comic Distributors, Inc.
How can I contact Eric Beck?
You can use AeroLeads to view verified contact signals for Eric Beck at Diamond Comic Distributors, Inc, including work email, phone, and LinkedIn data when available.
What schools did Eric Beck attend?
Eric Beck holds Bachelor Of Science (Bs), Mass Communication/Media Studies from Towson University.
What skills is Eric Beck known for?
Eric Beck is listed with skills including Customer Service, Inventory Management, Sales, Retail, Marketing, Merchandising, Trade Shows, and Social Media.
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