Eric Beck Email and Phone Number
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Eric Beck is a Executive Director of Business Intelligence & POS Tech at Diamond Comic Distributors, Inc. He possess expertise in customer service, inventory management, sales, retail, marketing and 27 more skills. Colleagues describe him as "Few people have had the opportunity to work with an effective Manager/ Director as I have with Eric Beck. Eric began working with me on a ground level opportunity and developed his natural talents over the years into a Senior Management position. Along the way, he helped develop and filled various middle management slots and headed up several programs and projects that served as a tremendous springboard for training new employees and management. His natural instincts and easy going and effective style garnered attention and high regard from his employees, customers, leaders in other departments, and Upper management alike. I have found Eric to be a superior Customer Management and Customer Support Leader as a successful Manager and visionary Director. I would consider Eric to be an excellent addition to any firm."
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Executive Director Business Intelligence & Pos TechDiamond Comic Distributors, Inc May 2021 - PresentHunt Valley, Md, Us
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Director Of Retailer Pos & Tech ServicesDiamond Comic Distributors, Inc Sep 2015 - Apr 2023Hunt Valley, Md, Us• Designed layout for the for PREVIEWSWorld Pullbox consumer website and retailer website, (consumer-to-store ordering system through Diamond’s consumer website PreviewsWorld.com). Consumers link with a store to place subscriptions, preorders and special orders through Pullbox. • Implemented ticketing system to track customer inquiries and resolution.• Continually collaborate with IT department to improve features on Diamond’s Retailer Website, Pullbox and ComicSuite (Diamond ordering software).• Improved POS/Tech Specialist’s performance by sending anonymous surveys to customers to obtain feedback. POS/Techs are consistently above 97% in all categories.• Liaise with IT and other departments for continual process improvement and programming request across departments.• Ensure customer software licenses are renewed and paid on-time.• Manage relationships with hardware and software vendors.• Execute daily reporting for multiple departments within Diamond, writing Access queries as needed.• Maintain sole responsibility for customer allocations.
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Director Of Retailer ServicesDiamond Comic Distributors, Inc Mar 2002 - Sep 2015Hunt Valley, Md, Us• Assumed management of Inside Sales department with staff of six. Continually mentored and trained team to improve performance and job knowledge.• Created and supervised newly-implemented POS/Tech Specialist team, specializing in ComicSuite.• Continually improved Customer Service Department performance and streamlined procedures through programming changes and in-depth task evaluations.• Supervised addition of Customer Service manual to company intranet.• Developed Access databases to give representatives information not accessible in the main system.
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Customer Service ManagerDiamond Comic Distributors, Inc Sep 1994 - Mar 2002Hunt Valley, Md, Us• Designed and implemented a central Customer Service Department going from three reps to 45.• Hired, trained and managed a staff of 45 Customer Service Reps.• Designed screens and content of Customer Service database.• Developed a manual for Customer Service representatives for training and daily use.• Relocated Order Entry department from Dallas to Timonium. Streamlined procedures and improved productivity. Supervised a department of two full time and eight part-time employees.• Improved Customer Service Department’s annual customer satisfaction scores by 18% from 1995-2002, showing increases every year.• Instituted Customer Care policy and managed process.• Created a Weekly Summary distributed to upper management, highlighting issues and resolution, as well as escalated concerns.• Designed and implemented a structured on-going training program for new Customer Service Representatives to reduce knowledge gap and ensured all representatives were trained efficiently.
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Customer Service RepresentativeDiamond Comic Distributors, Inc Apr 1993 - Sep 1994Hunt Valley, Md, Us• Serviced 1,200+ customers over six distribution centers.• Analyzed, investigated and resolved service/shipping problems for customers.• Resolved issues for problematic customer situations.• Worked with other representatives to improve their performance.• Represented Diamond at trade shows and industry events.
Eric Beck Skills
Eric Beck Education Details
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Towson UniversityMass Communication/Media Studies
Frequently Asked Questions about Eric Beck
What company does Eric Beck work for?
Eric Beck works for Diamond Comic Distributors, Inc
What is Eric Beck's role at the current company?
Eric Beck's current role is Executive Director of Business Intelligence & POS Tech.
What is Eric Beck's email address?
Eric Beck's email address is er****@****ome.com
What is Eric Beck's direct phone number?
Eric Beck's direct phone number is +144331*****
What schools did Eric Beck attend?
Eric Beck attended Towson University.
What skills is Eric Beck known for?
Eric Beck has skills like Customer Service, Inventory Management, Sales, Retail, Marketing, Merchandising, Trade Shows, Social Media, Microsoft Office, Advertising, Account Management, Customer Satisfaction.
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