Eric Becker Email & Phone Number

United States

Answering incoming calls from Account Owners and Employers regarding their Retirement Plan Accounts and assisting them in obtaining information, registering for Plan, and accessing the accounts.Processing Redemptions, adding and updating account information, and other various tasks for Account Owners.Use of Various BNY Mellon system applications Nexen.

Lake Mary, Florida(Remote)

Retrieved customer claims from Bank of America GWA work queueInvestigate Cardholders accounts for Fraudulent transactionsUse Bank of America various system applications Wadworth 8.3, VROL, VPAS, Lexis Nexis, Content Navigator, AccuRoute, Synergy, Video Investigator, ACH View, Solution Center, and SharepointReview ATM Bank film as part of our investigation.

Lake Mary, Florida(Remote)

Retrieved customer claims from Bank of America GWA work queue.Research through system applications VROL and Wadworth 8.3Take necessary action according to the Disputed Transactions listed in VROL and Wadworth 8.3.Create case and or Fraud Report Disputed Transactions listed on claim.Retry Enrichment or Manually Enrich if needed in Wadworth 8.3Notate claim.

Lake Mary, Florida (Remote)

Pull customer claims from GWA work queue.Research through multiple system apps, GWA, Wadsworth, PASIssue Temp or Perm credit to customer based on prior Agents notations on claim.Issue Credit reversals when required based on prior Agents notationsSkip Accounting in Wadsworth when process was not previously completed.

Sanford, Lake Mary, Florida (Remote)

Investigating Customers account for ATM check and cash deposit errors.Pull customer claims from GWA work queue.Research through multiple system apps, Synergy, EPIC, R3 Core, TEBS, R3, E Ledger, Imageview,Teradata, Content Navigator.Check Bank Ledgers for cash overages, and order Checks that did not post correctly.Make necessary corrections to customers.

Sanford, Florida (Remote)

Participated in group discussions with team members to develop new ways to combat fraud.Retrieved Fraud Claims thru the Global Work Allocator(GWA)Submitted Fraud Reporting, Exception Filing and Chargebacks in VROL(Visa Resolve Online) andWadworth 8.3 Bank of AmericaIssued Provisional credits for Disputed TransactionsImproved operations by working with team.