• Designed and taught curriculum in starting a company-wide Lean Six Sigma Green Belt certification program• Implemented new technologies which increased transparency and reduced turnaround time by 20% for the ad-hoc data request process• Designed analysis schemes for new data registries for pilot projects to improve organ recovery yields and post-transplant outcomes• Presented on the effect of the opioid epidemic on organ recovery and transplantation at the Living Legacy Foundation annual conference• Presented on the one-year effect of the new kidney allocation system at the National Association of Transplant Coordinators annual conference• Communicated regularly with project officers on trends in transplantation• Managed and oversaw the fulfillment process for requests for data from various stakeholders in the transplant community• Mentor and primary training instructor for new data and research analysts

• Oversaw a practicum with NC State University’s Institute for Advanced Analytics Masters’ program to incorporate machine learning techniques to increase efficiency in organ allocation• Designed Tableau dashboards to visually and geospatially show the impact of various organ allocation policies and of the effect of the opioid epidemic on organ recovery and transplantation• Primary reviewer for analytical reports concerning patterns in organ recovery and transplantation

• Improved the lead time for transplant program audit sample generation from one week to less than one hour• Automated quarterly post-transplant outcome and functional activity review reporting for transplant programs• Fulfilled ad-hoc requests for data from various stakeholders in the transplant community

• Led a project to remove inefficiencies in the sampling process, saving a projected $1M per year• Produced monthly, quarterly, and annual cost estimates for individual mail products • Developed specifications for data collection software • Evaluated performance capabilities of mail delivery routing systems • Created ad hoc reports for various data analyses • Updated mainframe production programs (SAS/JCL) to account for new mail products

• Developed reports in SAS, Excel and PowerPoint to assess data collector competency • Analyzed data collected by field data collection personnel to assess compliance with policies and procedures• Analyzed and validated USPS postage-related financial liabilities • Crafted responses to OIG and external audit results