Eric Belkoff Email & Phone Number

Tel Aviv-Yafo, Tel Aviv District, Israel

Ramat Gan, Tel Aviv District, Israel

Tel Aviv Area, Israel

Manage, create, and negotiate vendor relations between franchise owners and business accountsProvided QA for the website content and write new content for the website through WordPressManage Yelp, Facebook, Thumbtack, and other social media interfaces for 7 FranchiseesPersonally listed 5 franchisees as "Google Guaranteed" through the Google Home Services Accounts Program and walked them through background check applicationsMaintain QA on calls by technicians and sales calls through the AddSource SaaSManage a team over the phone of 5 sales and customer service dispatchers that sit in another countryEstablished and maintaining databases in Podio for the companyEstablished and maintaining procedures in the Send A Job CRMLiason between Franchise Owners, Customers, and DispatchersFamiliarized with W9 and Certificate of Insurance requirementsManaged posts through the Google "My Business" Platform

Tel Aviv Area, Israel

Provide and manage customer service support through outbound calls and email for a 24/7 locksmith leads referral company that provides service to USA and CanadaManage up to ten other dispatchers in an eight hour shift to do follow up with leads and customersLiaison between technicians and customers including price negotiations and clarifying service detailsGenerate sales from incoming calls by persuading customers to accept the service

Tel Aviv Area, Israel

Managed four copywriters and revised their work for the AZ Locksmith WebsiteGenerated sales from incoming calls from London by persuading customers to accept the serviceResearch competition and keep the website current according to trends in the industryManage two technicians a shift that drive around Greater London and support any issue that comes up between them, the company, and customers

Bnai Brak, Israel

Provide customer service support through telephone and email on American hours for a prescription eyeglass and sunglass production facility in Israel using the Magento Admin CRM softwareAnswer 50+ emails per shift while providing international phone supportProcess and track 100+ returns per Returns shift, including refunds and issuing store creditCreate 50+ shipping labels per Shipping Department shift using Stamps.comLiason between Prescriptions, Production, Shipping Courier, Returns, and CustomersInbound $6000+ per month sales experience

Samuel Paley Library

Processed, maintained service desk, and interacted with patrons regarding checkouts, returns, missing books, reserves, claims returned, and interlibrary loans in an academic library that services 35,000 students, faculty, and the public and holds 1.5 million books.Organized and retrieved from hold and reserve shelves that contain 1000+ booksScanned electronic reserves and maintained the lost and found and 40+ graduate study carrels

Engaged with 15 college students about Israel through personal interactionsPlanned and implemented an end-of-the-year dinner and movie event with 30+ attendees

Represent the brand through outreach and guerilla marketing at 30+ events reaching 3,000+ attendees per eventCoordinate member raffles, promotional giveaways, and manage presence at events through signage and an information table.Report event information, demographics, and statistics to Marketing Director

Las Vegas, Nevada Area

Supervised daily operations for a high-volume fast food chicken restaurant serving 350+ customers per day.Reconciled deposits, handled opening and closing security, and maintained inventory.Maintained up to 40 employee schedules and trained employees on sanitation and health department regulations as well as company procedures and operations.Delegated daily responsibilities to 12 employees per shift to ensure company and operational goals were met.