Eric Bender Email & Phone Number

Washington, DC, US

Washington DC-Baltimore Area

Serves as a cyber security lead on the ISSO team at Network Services within CIT (center for information technology) at NIHServe as a subject matter expert on the Algosec tool for firewall rule management Monitoring and generating BigFix and Tenable compliance reports to inspect compliance levels for auditsKeeps track of asset integrity and accuracy in our.

Washington DC

Uses data collected from a variety of cyber defense tools to analyze events that occur within their environments for the purposes of mitigating threatsInterprets, analyzes, and reports all events and anomalies in accordance with computer networkdirectives, including initiating, responding, and reporting discovered eventsEvaluates, tests, recommends.

Washington DC

Administer, maintain, and operate endpoint management utilities (BigFix, Group Policy, and Microsoft Endpoint Manager) to manage the configuration on 2000 workstations, including Software Configuration Management, Settings Management, and to track Hardware Configurations.Create custom scripts for deployment, for remediation of issues, in conjunction with.

Washington DC

Serving as the dedicated desktop support technician supporting the institute of Fogarty International Center (FIC) at the National Institute of Health. I am the only desktop support technician supporting the entire institute of FIC here at The National Institute of Health.In charge of maintaining inventory of all I.T equipment that enters FIC, including.

Washington D.C. Metro Area

Provide excellent customer service and quick resolution of technical issues for National Institute of Health employees and scientistsHelps maintain cyber security posture within the institute by remediating cyber security vulnerabilities, Setting up bitlocker encryption and hardening I.T devices, configuring and wiping I.t devices after foreign travel.

Washington D.C. Metro Area

Respond to client requests for IT assistance via the phone and webDiagnose and resolve technical hardware and software issuesResearch questions using available resourcesAdvise user on appropriate actionFollow the NIH IT Service Desk Standard Operating Procedure (SOP)Log ALL phone and web contactsCompletely document the contact and resolutionIdentify and.

Washington DC

Working independently while performing a variety of fulfillment duties for clients in their homes and businesses including installations and troubleshooting on TVs, audio equipment, computers, printers, networking, security cameras, phones, tablets and connected home products. Managing installation and repair Schedules.Performing repairs on TVs and.

Niles, Ohio

Performing basic computer repairs and troubleshooting Performing computer setups, installing computer software and performing hardware Installations.Ask probing questions, listen and record details, and offer an accurate time estimate for computer completion.Monitor queues and provide status update to clientsTraining Clients on how to use their Computers.

Bachelor’S Degree, Communication & Information, 3.2 Major Gpa

Trade, Carpentry/Carpenter

High School