Eric Bender Email & Phone Number

Washington, Dc, Us

Washington Dc-Baltimore Area

Serves as a cyber security lead on the ISSO team at Network Services within CIT (center for information technology) at NIHServe as a subject matter expert on the Algosec tool for firewall rule management Monitoring and generating BigFix and Tenable compliance reports to inspect compliance levels for auditsKeeps track of asset integrity and accuracy in our asset inventory system.Participates in Contingency plan tests, Tabletop exercises and lessons learned meetings.Performs forensic analysis of digital information and gathers and handles evidence.Identifies network computer intrusion evidence and perpetrators.Conducts assessments of security controls.Ensures the implementation and maintenance of security controls are in accordance with the SSP and agency policies.Collaborates with Technical SME (Subject Matter Experts) to capture requirements.Maintains system information security compliance.Provides timely responses regarding information security to Executive Leadership.Conducts review of accounts, including active and departing employee accounts.Produces weekly, monthly, and quarterly status reports.Supports agency audits on behalf of Network Services.

Washington Dc

Uses data collected from a variety of cyber defense tools to analyze events that occur within their environments for the purposes of mitigating threatsInterprets, analyzes, and reports all events and anomalies in accordance with computer networkdirectives, including initiating, responding, and reporting discovered eventsEvaluates, tests, recommends, coordinates, monitors, and maintains cybersecurity policies, procedures,and systems, including access management for hardware, firmware, and software. Includingcollaborating with the Desktop Engineering Team in creating custom scripts, packages, group policyobjects, and configuration profiles to automate the remediation of security vulnerabilities inaccordance with the CIT Change Management policyEnsures that cybersecurity plans, controls, processes, standards, policies, and procedures are alignedwith cybersecurity standardsImplementing and maintaining configuration baselines and security controls for Windows and macOSsystems, as well as endpoint infrastructure, including BigFix, Bomgar, JAMF, Microsoft Defender,Microsoft Endpoint Manager, and PrinterLogicIdentifies security risks and exposures, determines the causes of security violations, and suggestsprocedures to halt future incidents and improve security. Responding to security issues or auditfindings by developing and executing plans of action and milestones, obtaining waivers, and followingup on open incidentsDevelops techniques and procedures for conducting cybersecurity risk assessments and complianceaudits, the evaluation and testing of hardware, firmware and software for possible impact on systemsecurity, and the investigation and resolution of security incidents such as intrusion, frauds, attacks orleaksLeading weekly security scrums and developing dashboards, reports, and remediation plans fordetected security vulnerabilitiesMay coach and provide guidance to less-experienced professionalsMay serve as a team or task lead

Washington Dc

Administer, maintain, and operate endpoint management utilities (BigFix, Group Policy, and Microsoft Endpoint Manager) to manage the configuration on 2000 workstations, including Software Configuration Management, Settings Management, and to track Hardware Configurations.Create custom scripts for deployment, for remediation of issues, in conjunction with software deployments, or as standalone utilities.Provide tier three support as an escalation point for endpoint configuration-related issues.Document and evaluate technical issues and their workarounds or solutions. Assist in the creation and review of Standard Operating Procedures documenting Configuration Management practices.Administer Windows Print server and maintain a Lexmark configuration baselinePerform Windows application packaging and deployment, using large-scale system management tools to manage software deployments for a user base of approximately 2000 internal and external customers.Create change records using ServiceNow for all changes made to workstations

Washington Dc

Serving as the dedicated desktop support technician supporting the institute of Fogarty International Center (FIC) at the National Institute of Health. I am the only desktop support technician supporting the entire institute of FIC here at The National Institute of Health.In charge of maintaining inventory of all I.T equipment that enters FIC, including surplus of equipment.Helps maintain cyber security posture within the institute by remediating cyber security vulnerabilities, Setting up bitlocker encryption, hardening I.T devices, configuring and wiping I.t devices after foreign travel, pushing patches and reviewing security logs from tenable scans and maintaining anti-virus functionality.provide trainings on how to use I.T equipment and applications to FIC staff.Provide excellent customer service and quick resolution of technical issues for National Institute of Health employees and scientistsSupport Tier 2 on-site and/or remote installation, implementation, maintenance, troubleshooting and/or repair of desktops, notebooks, printers, BlackBerry phones, iPads and associated peripherals, Microsoft and Windows and Apple OS's and Applications.Document solutions in a clear and accurate manner so that resolutions are pushed to the lowest level.Serve as company liaison with customer on administrative and technical matters.Responsible for the overall management of specific task assignments, ensuring that the technical solutions and assigned schedules are successfully completed in a timely manner.Configure and install desktop and laptop computers following standard procedures, isolates and resolves technical problems with individual computers, answers user questions about hardware and software, completes special projects and assignments.

Washington D.C. Metro Area

Provide excellent customer service and quick resolution of technical issues for National Institute of Health employees and scientistsHelps maintain cyber security posture within the institute by remediating cyber security vulnerabilities, Setting up bitlocker encryption and hardening I.T devices, configuring and wiping I.t devices after foreign travel, pushing patches and reviewing security logs from tenable scans and maintaining anti-virus functionality.Support Tier 2 on-site and/or remote installation, implementation, maintenance, troubleshooting and/or repair of desktops, notebooks, printers, BlackBerry phones, iPhones , iPads and associated peripherals, Microsoft and Windows and Apple OS's and Applications.Document solutions in a clear and accurate manner so that resolutions are pushed to the lowest level.Serve as company liaison with customer on administrative and technical matters.Responsible for the overall management of specific task assignments, ensuring that the technical solutions and assigned schedules are successfully completed in a timely manner.Configure and install desktop and laptop computers following standard procedures, isolates and resolves technical problems with individual computers, answers user questions about hardware and software, completes special projects and assignments.

Washington D.C. Metro Area

Respond to client requests for IT assistance via the phone and webDiagnose and resolve technical hardware and software issuesResearch questions using available resourcesAdvise user on appropriate actionFollow the NIH IT Service Desk Standard Operating Procedure (SOP)Log ALL phone and web contactsCompletely document the contact and resolutionIdentify and escalate incidents and problems requiring urgent attentionEscalate incidents and problems to the appropriate groupStay current with Bulletin Boards, Hot News, and system changesSuggest training needs and opportunitiesSuggest knowledge needs and opportunities for the IT Solutions Center (ITSC)Promote teamwork and skill sharing

Washington Dc

Working independently while performing a variety of fulfillment duties for clients in their homes and businesses including installations and troubleshooting on TVs, audio equipment, computers, printers, networking, security cameras, phones, tablets and connected home products. Managing installation and repair Schedules.Performing repairs on TVs and Appliances.Phone, email or in-person contact with clients to reveal diagnostic discoveries and make recommendations for protecting and defending client devicesProvide timely updates to the client and store precinctsResponsibly manage inventory and Geek mobile maintenanceTraining and managing entry level installers, while providing occasional store trainings.Write and prepare pricing for proposals of equipment recommendationsParticipate in regional conference calls to produce innovative ideas that boost sales and business growth Providing expert level customer service to all clients.

Niles, Ohio

Performing basic computer repairs and troubleshooting Performing computer setups, installing computer software and performing hardware Installations.Ask probing questions, listen and record details, and offer an accurate time estimate for computer completion.Monitor queues and provide status update to clientsTraining Clients on how to use their Computers.

Bachelor’S Degree, Communication & Information, 3.2 Major Gpa

Trade, Carpentry/Carpenter

High School