served as a liaison between OneCare members, the Prospect Medical Group, CalOptima, medical providers, behavioral health providers and Long Term Support Service providers. identified and reduced barriers to members' care, assisted the member in locating and accessing resources and educated the member on the importance of accessing care promptly. served as the primary point of contact for the member and will be an integral part of the member's interdisciplinary care team. provided support to the member as they self-navigate the health care system and worked closely with member's case management team to resolve access, medical and psychosocial related issues. Efficiently managed and prioritized a caseload of 400-500 members while working under the direct supervision of a licensed clinical professional to ensure optimal coordination of care for the OneCare members.

Documented patient vitals, behaviors and conditions and communicated concerns to supervisors and physicians. Tend to client’s daily needs and maintain a timely schedule. Handle private and confidential information in compliance with company policies and procedures, including HIPAA. Provide shift exchange verbally and electronically with co-worker.

Provided supervision over employees and clients. Maintained an organized daily schedule and ensured behavioral plans are in place are followed accordingly. Ensured appropriate and safe staff-to-patient ration. Attended meetings with case supervisors mostly to review schedules and discuss changes to provide better care for clients and staff.

conducted research, compiled data and prepared papers for consideration and presentation to executives and prospective investors; provided customer and personal services, this included assessing customer and executive needs in order to meet high quality of standards for services to ensure customer satisfaction; managed files and records; scheduled meetings, prepared banking deposits and assisted with transportation.

provided exceptional customer service to public on a confidential level; answered questions for human services programs for Medi-Cal, food stamps and cash aid; set up and maintained case files and other electronic documentation; referred, scheduled and coordinated access to appropriate services; assisted clients with the completion of forms and entered client data into electronic records; data entry