Eric Bergeron Email & Phone Number

Salado, Tx, Us

Austin, Texas Area

Responsible for GE Power customer accounts in the South US region to provide OEM servicing of gas and steam turbines, generators, and balance of plant. Manage financial aspects of growing revenue, maintaining positive CM%, on-time & accurate invoicing, minimizing COQ and/or Warranty costs, and ensuring prompt cash collections. Single point of contact for project execution with customers and GE fulfillment centers (Field Services, Depot, Asset Management, Parts) with emphasis on Quality, EHS… Show more Responsible for GE Power customer accounts in the South US region to provide OEM servicing of gas and steam turbines, generators, and balance of plant. Manage financial aspects of growing revenue, maintaining positive CM%, on-time & accurate invoicing, minimizing COQ and/or Warranty costs, and ensuring prompt cash collections. Single point of contact for project execution with customers and GE fulfillment centers (Field Services, Depot, Asset Management, Parts) with emphasis on Quality, EHS, and on-time delivery. Partner with commercial team to provide creative solutions to customer issues, establishing Terms & Conditions and annual contract reviews, creating innovative Multi-Year Agreement (MYA) and CM&U offerings for regional growth. Manage all customer technical issues/inquiries to resolution and escalating within GE Engineering, Product Support, Fulfillment COEs, etc. for prompt solutions. Document & Maintain customer metrics, top issues, communications, and portfolio performance to Regional Director & Leadership staff for high-level executive meetings. Provide mentoring and coaching to dotted-line reports to ensure regional team financial goals are being achieved, commercial & technical issues are promptly resolved, and supporting Regional Director on any issues within the region or leading weekly staff calls. Show less

Houston, Texas Area

Manage global customer projects focused LM2500, LM6000, LMS100, and TM2500 Fast Power applications. Responsibilities includes managing the complete customer experience from contract signature through project completion including ensuring delivery of all contractual commitments on time and budget while achieving favorable NPS results.

Houston, Texas Area

Managed customer projects focused on CM&U and TM2500 applications. Responsibilities includes managing the complete customer experience from contract signature through project completion including ensuring delivery of all contractual commitments on time and budget while achieving favorable NPS results.

Austin, Texas Area

Managed global team of 40+ responsible for ISO certification, business and operations metrics, process improvements, product quality, supplier qualification/audit, and product inspection. Leveraged process rigor, metrics, lean, and NPS to achieve results for the business and our customers.

Houston, Texas Area

Support Project Execution Director with process improvement, team communication, and customer issues resolution. Managed the Net Promoter Score process for the customer facing project execution team.

Houston, Texas Area

Managed customer projects focused on new installations of LM6000 and LMS100 in power production applications. Responsibilities included managing the complete customer experience from contract signature through project completion including ensuring delivery of all contractual commitments on time and budget while achieving favorable NPS results. Nominated and completed the GE Project Management Leadership Program.

Salem, Virginia

Quality Engineer for Controls Manufacturing - Mechanical fabrication, surface mount and through hole PCB electronics assembly

Dallas, Texas Area

Worked in various aspects of the business during my time in Automation Services: Operations, Material Managment, Quality, Lean Leader, Technical, Field Services

Project Management

Achieved a Certificate in Project Management

Masters Of Business Administration

Bs Of Technical Management, Business Management

As Electronics, Electronics

Electrical Engineering

Education record