Eric Bernard Email & Phone Number

New York, United States

New York City Metropolitan Area

• Lead the delivery of complex risk management continuing education programs in live virtual, in-person and on-demand web formats for members and non-members of the association• Collaborate with instructional designers and risk management instructors to develop and update content to address foundational learning needs, knowledge gaps, industry changes and application of risk management principles• Point person for the selection, implementation, deployment and maintenance of the… Show more • Lead the delivery of complex risk management continuing education programs in live virtual, in-person and on-demand web formats for members and non-members of the association• Collaborate with instructional designers and risk management instructors to develop and update content to address foundational learning needs, knowledge gaps, industry changes and application of risk management principles• Point person for the selection, implementation, deployment and maintenance of the association’s learning management system (LMS)• Manage professional development e-commerce website ensuring all offerings are up-to-date and revenue is captured for all programs• Oversee marketing efforts for the promotion of each program in collaboration with Marketing Director and VP of Membership• Select, plan and schedule each program on an annual and ad hoc basis including pricing, location, instructor recruitment and participant preparation• Develop and design reporting to provide data on program performance related to participation numbers, revenue and program evaluation feedback • Draft and negotiate contracts for instructors, instructional designers and third-party vendors• Assist participants with general inquiries regarding educational offerings, certificates, CEs, delivery of supplementary materials and program pathing Show less

New York, Ny

• Oversaw the operations of membership renewal and application approval processes including monthly audit of each billing cycle, batch invoice generating, review of member applications and member data integrity• Provided recommendations for membership recruitment and engagement efforts based on system capabilities, internal processes, and availability of resources• Created the organization’s first ever product bundle offerings to increase the opportunity for new membership and enhance… Show more • Oversaw the operations of membership renewal and application approval processes including monthly audit of each billing cycle, batch invoice generating, review of member applications and member data integrity• Provided recommendations for membership recruitment and engagement efforts based on system capabilities, internal processes, and availability of resources• Created the organization’s first ever product bundle offerings to increase the opportunity for new membership and enhance engagement with RIMS• Managed third-party vendor relationship with outbound call center for lapsed membership and certification completion campaigns • Worked collaboratively with IT staff on the deployment of website, database, and system upgrades as well as assisting in the development of standard operating procedures and training staff• Collaborated with various business areas to develop new processes and enhance current processes for the onboarding of international members including but not limited to the configuration of new member types and chapters in the database and streamlining event and membership registration • Analyzed and provided statistical data related to membership and CRM designation activity• Prepared, presented, and adhered to departmental budget on an annual basis Show less

• Reviewed and approved new certified sponsor and renewal course submissions for continuing education in the long term healthcare field• Compiled data from various representatives of hearing aid manufacturers and provide statistical analysis of hearing aid industry revenue on a monthly and quarterly basis to association members• Maintained and update sponsor/membership database• Updated website, shopping cart, and subscription service using content management system• Trained new… Show more • Reviewed and approved new certified sponsor and renewal course submissions for continuing education in the long term healthcare field• Compiled data from various representatives of hearing aid manufacturers and provide statistical analysis of hearing aid industry revenue on a monthly and quarterly basis to association members• Maintained and update sponsor/membership database• Updated website, shopping cart, and subscription service using content management system• Trained new members of the review board on navigating the online continuing education review program• Assisted publications fulfillment team in completing orders and maintaining publications inventory• Invoiced sponsors and members, code and deposit receivables, and create deposit activity reports• Generated queries and reports on licensed administrators in the Federal Healthcare Integrity and Protection Data Bank on behalf of various state boards• Provided administrative support to multiple associations within the organization on an as needed basis Show less

• Managed cancellations, verifications, email response, and customer service specialist departments• Increased order conversion from 42% to the department’s target goal of 55% in one year• Provided weekly department activity and performance metrics to the Senior Call Center Manager • Interviewed and hired staff based on the department forecast• Developed processes and training for administrative functions within the department• Created customer service knowledge base… Show more • Managed cancellations, verifications, email response, and customer service specialist departments• Increased order conversion from 42% to the department’s target goal of 55% in one year• Provided weekly department activity and performance metrics to the Senior Call Center Manager • Interviewed and hired staff based on the department forecast• Developed processes and training for administrative functions within the department• Created customer service knowledge base documents for company intranet• Provided business requirements and performed user acceptance testing for new E-commerce website and new internal customer management database system (Project Flashpoint)• Acted as liaison between customer service and other departments for resolution on customer issues resulting from products delays, defects, shipping, billing, product specifications, and warranties Show less

• Responded to inbound supervisor call requests and responded to inbound customer support and sales calls as needed based on call volume• Tracked, logged, and trended escalated orders and provided regular updates to the call center agents regarding those orders