Eric Bernard Email & Phone Number

New York, United States

New York City Metropolitan Area

• Lead the delivery of complex risk management continuing education programs in live virtual, in-person and on-demand web formats for members and non-members of the association
• Collaborate with instructional designers and risk management instructors to develop and update content to address foundational learning needs, knowledge gaps, industry changes and application of risk management.
• Point person for the selection, implementation, deployment and maintenance of the… Show more
• Point person for the selection, implementation, deployment and maintenance of the association’s learning management system (LMS)
• Manage professional development e-commerce website ensuring all offerings are up-to-date and revenue is captured for all programs
• Oversee marketing efforts for the promotion of each program in collaboration with Marketing Director and VP of Membership

New York, NY

• Oversaw the operations of membership renewal and application approval processes including monthly audit of each billing cycle, batch invoice generating, review of member applications and member data integrity
• Provided recommendations for membership recruitment and engagement efforts based on system capabilities, internal processes, and availability of resources
• Created the organization’s first ever product bundle offerings to increase the opportunity for new membership and enhance… Show more
• Created the organization’s first ever product bundle offerings to increase the opportunity for new membership and enhance engagement with RIMS
• Managed third-party vendor relationship with outbound call center for lapsed membership and certification completion campaigns
• Worked collaboratively with IT staff on the deployment of website, database, and system upgrades as well as assisting in the development of standard operating procedures and training staff

• Reviewed and approved new certified sponsor and renewal course submissions for continuing education in the long term healthcare field
• Compiled data from various representatives of hearing aid manufacturers and provide statistical analysis of hearing aid industry revenue on a monthly and quarterly basis to association members
• Maintained and update sponsor/membership database
• Updated website, shopping cart, and subscription service using content management system
• Trained new… Show more
• Trained new members of the review board on navigating the online continuing education review program

• Managed cancellations, verifications, email response, and customer service specialist departments
• Increased order conversion from 42% to the department’s target goal of 55% in one year
• Provided weekly department activity and performance metrics to the Senior Call Center Manager
• Interviewed and hired staff based on the department forecast
• Developed processes and training for administrative functions within the department
• Created customer service knowledge base… Show more

• Responded to inbound supervisor call requests and responded to inbound customer support and sales calls as needed based on call volume
• Tracked, logged, and trended escalated orders and provided regular updates to the call center agents regarding those orders