Eric Berry Email & Phone Number

Stratford, CT, US

Dearborn, MI, US

- Supports a Global 11,000 knowledge-worker environment. This includes support, management, patching and asset management of the environment. - End User Computing - Desktop, Laptop, MacBook, VDIs- MS365 Tenant - O365 Outlook, Office, Teams, SharePoint, and OneDrive. - Domain consolidations- Mobility Program- Internal and external audits

Manchester, Connecticut, US

• Managing the Global Infrastructure of a global 20 Plant company with a 2200 knowledge worker environment not including plant workers.
• In charge of all aspects of infrastructure. - Security: Company, Application, Server and end user.- Microsoft tenant – Email, Azure AD and applications - SASE network environment (Cato)- End user support- Devices.
• Managing move of Oracle Applications from an in-house Datacenter to the AWS cloud for scalability and Disaster Recovery.

Burlington, Massachusetts, US

• The Pitney Bowes Software and Data business was sold to Syncsort Inc. on December 1, 2019. Syncsort re-branded itself as Precisely. 1400 PB employees moved to Syncsort with the transition.
• Worked on the integration of the Infrastructure from the Pitney Bowes Software & Data Business into the Precisely/Syncsort Company.
• Main activities -o Inventory of all Infrastructure assets and software licenseso Planning the financial, physical, and technical issues involved in the transition of the assetso Transition of End User Computing.

Stamford, CT, US

• Supported a 14,000 knowledge worker environment
• Managed Service Delivery using BMC Remedy as the main tracking tool. Provided Operational and SLA compliance metrics to Senior management. o Incident Management – Managed outsourced IT Helpdesk including remote EUC.
• IT Helpdesk – 24x7 outsourced helpdesk providing first call resolution on the majority of EUC issues and directed tickets on other infrastructure and application issues to the appropriate teams.
• End User Computing - Desktop, Laptop, Macbook. Created North American and European PC Depots for distribution, replacement and repair of EUC products.MS SCCM used for desktop/laptop patching; SNOW used for inventory..
• Collaboration - O365 Outlook, Office, Teams, SharePoint and OneDrive. Team managed day-to-day issues relating to the Microsoft O365 tenant. Responsible for O365 licensing recommendations.
• Mobility Program - Mobile Phone/IPad (IOS, Android, Airwatch). Implemented VMware Airwatch/HUB as MDM for all corporate and BYOD mobile devices. Moved to a mobile device outsourced helpdesk providing ordering, support.

Palm Beach Gardens, Florida, US

• Managed the WHQ Infrastructure Operations Team. The Technology Towers have included Server, Desktop, Storage, Telecommunications, Network, Data Center Operations, Web Hosting Operations, Web Hosting and WHQ application.
• Moved WEB Hosting and ERP systems to alternate outsourced Data Centers based on the outsourcers’ technology expertise. (SAP, Oracle Apps, JDE, BAAN, Managed Web Hosting)
• Managed the Global WHQ IT integration project for the creation of UTC CCS from the combination of the Carrier Corporation and UTC Fire & Security. This included Network integration, Intranet, Service Desk, Service.
• Major Projects and responsibilities: WAN acceleration, Voice over IP (VoIP), Server Refresh and Rationalization, Desktop Refresh and XP Elimination, Server and Desktop – Standard Operating Environment (SOE).
• Data Center vendor management for six data centers. Data Center Operational Metrics, Application Monitoring Implementation and operations.

US

• Manage the Basis and Security team for the Carrier North America SAP department. This team manages the core SAP functions including performance monitoring, load-balancing cross-system integration/communication.
• SAP infrastructure Mgr, working with an outsourced hosting provider to ensure that the capacity and performance needs of the Carrier business are met for the SAP environment while keeping hosting costs as low as.
• Worked in a cross-Carrier team to choose new data centers for Carrier - SAP NA, SAP EMEA and Web Hosting using the UTC/Carrier “Passport” process. For SAP NA, the new data center pricing was negotiated at a 19% cost.

Dallas, TX, US

• Developed the 3 to 5 year technology roadmap (infrastructure and application) and the migration path for a Twelve Billion Dollar National Home builder. This included the use of enterprise middleware and a.
• Managed the entire IT infrastructure along with the Technical, Application and Data Architecture for the corporation.
• Migrated externally hosted Mission Critical Applications to the Centex Data Center with an annual savings of One Million Dollars and improved support.
• Planned the outsourcing of the internal Helpdesk to an external provider to create an enterprise-level Support desk with the processes and metrics needed to effectively support the corporation.
• Started the second phase of a WAN consolidation project to merge multiple networks into one redundant network. This project provides One Million dollars in savings over the next three years.

Boston, MA, US

• Managed the Technical, Application and Data Architecture for a Six Billion Dollar GE Manufacturing Division. The Environments include Web/Ecommerce, Data Warehouse and ERP(SAP and Oracle)
• Consolidated the Mission Critical Applications of all four Business Units to the Corporate Data Centers to gain economies of scale in the areas of support, hosting costs and Business Recovery.
• Managed the UNIX, DBA and Software Product teams. Created 100% outsourced teams with a high off-shore leverage to cost-effectively provide 24x7 support for mission critical applications.
• Designed and implemented Disaster Recovery solutions for the SOx level one and level two applications using Software and Hardware “Fail-Over” technologies.

Norwalk, CT, US

• Managed the Technical, Application and Data Architecture for a Seven Billion Dollar GE Financial Division. The Environments included Web/Ecommerce, Data Warehouse and CRM.
• Architected and implemented a completely redundant web environment for e-commerce
• Reduced UNIX and Windows Server hardware by 50%.
• Created a Server and Application monitoring team to track and improve the ability of IT to meet business SLAs. The BMC and Mercury Products were used for monitoring.
• Managed the UNIX and Windows Server Operations Teams for an environment of over 1000 servers providing 24x7 support of Data Center and field servers.

Boston, MA, US

• Managed business-wide Infrastructure initiatives. Directed the activities of the Field Technology Personnel to implement the strategic projects.
• Directed all aspects of the daily operations of the LAN / Server Environment in the Local Campus. Directly managed the local staff and matrix-managed the remote staff.

Norwalk, CT, US

• MVS System programmer on IBM Mainframes
• Worked with the Business and Application teams to project plan and implement various system software products.
• Conducted end-user training classes for the supported products.

Norwalk, CT, US

• Two-year Highly Competitive Management Program with rotations in four IT areas in addition to ten weeks of Business and Technical Training.
• Rotations in the following areas – Application Programming, Telecommunications/Networking, MVS Mainframe System Software and Database Software
• Business classes in – Written and Verbal Communications, Project Management, Finance, Business Development. Technical courses in – Application Design and Programming

Mba, Finance

Bs, Computer Science

Leadership