Eric Bertelson Email & Phone Number

Atlanta, Ga, Us

Atlanta Metropolitan Area

Atlanta, Georgia, United States

In this role, I established and oversaw the Customer Success department, creating strategies and processes to drive client growth and satisfaction. I employed exceptional project management skills to develop workflows and define roles within a start-up environment. My efforts aided client growth by constructing implementation and training dynamics to improve customer experiences and expedite product success. I coordinated across team members to bolster implementation, sales support, and marketing in addition to customer support.* My expertise drove substantial growth, increasing overall client base expansion by 55%* By managing the organization’s intellectual property tools, I supported translation efforts for a global audience, creating avenues for scaling and diversified growth* I maintained relevant voice-of-customer insights by conducting quarterly Customer Advisory Board meetings* I liaised with physicians to emphasize product value and enhance understanding of product usage through educational training* Through an intense focus on client satisfaction, I facilitated improvements to patient quality of care and increased revenue through billable services within the platform* By utilizing remote technology, I supported customer success coupled with international travel to support overseas clients

Atlanta, Georgia, United States

Greater Atlanta Area

Through this position, I designed and developed the professional services department and created an optimized program for the physician billing software platform to drive revenues and enhance business growth. I led a group of 5 consultants in crafting opportunities for growth within the existing client base.* My efforts were recognized for sales success by being awarded Consultant of the Year and being recognized as the top performer based on sales within the company's consulting division.* I created strategic plans for partnership maturation through reselling and upselling, while delivering customer-focused solutions within established relationships* I supported the development of evaluation processes to gain and utilize feedback from partners and investors for continuous improvement

Remote - Atlanta

Allscripts Clinical optimization, note build (v10 & v11 Note), workflow analysis, and provider adoption of Enterprise (Touchworks) EHR.

Greater Atlanta Area

Within this role, I was given the opportunity to partner with the Health Information Technology Group to implement a new Electronic Health Record system within a Veterans Affairs RFP. Consequently, I collaborated with healthcare consultants to evaluate the cost of ownership and to determine the most suitable software product for overall deployment.* I conducted overall cost of ownership assessments for a 10-year period to cultivate and analyze data for decision-making strategies* I created Request for Proposals for vendor sections of both EHR and revenue cycle systems* I liaised with executive team members by interviewing, gathering data, and preparing presentations to guide the decision-making processes around significant investments within the healthcare industry

Atlanta - Remote

Managed a team of 21 clinicians for the Enterprise EHR product focused on clinical customization, post live optimization, and implementation support.

Remote - Atlanta

Implementation & training of an ambulatory EMR product throughout the southeast with clients ranging from single provider offices to 50+ multispecialty provider organizations.

Remote - Atlanta

Sales & Proposal support, project management, implementation, training, and post live support

Remote - Atlanta

Product development, life cycle management, and customer support.

Greater Atlanta Area

Customer support, Implementation management, QA, software/hardware & PBX installation.

Decatur, Georgia

Behavioral Health Crisis call center management, patient assessments, utilization management, insurance pre-cert and extensions.

Bs, Psychology/Minor European History

Activities and Societies: Rowing team, Rock climbing, Psychology studies

College Prep Diploma, College/University Preparatory And Advanced High School/Secondary Diploma Program

Activities and Societies: Wrestling, Football, Young Life, Jr Beta