Eric Bethea Email & Phone Number

Virginia Beach, Va, Us

• Monitor, run and review Nessus scans for vulnerabilities on servers and equipment.• Lead bi-weekly IT security team staff meeting, reviewing action items from previous meeting, status of Windows and third-party patches, as well as external (CISA) and internal (Nessus) scans.• Preform patch management, utilizing Kaseya to deploy needed patches across Windows servers, laptops, desktops, and network.• Stay abreast of industry trends involving activists/hacktivists via the CISA (Cyber Security & Infrastructure Security Agency) and FBI.• Set encryption and endpoint protection via the use of Sophos to prevent the use of unapproved peripheral device such as external hard drive and USB flash drives.• Create and manage user account in Active Directory.• Assign O365 licenses and apply email threat protection via AppRiver.• Deploy MFA across company devices utilizing SafeNet application on end-user desktops and laptops, as well as provisioning soft and physical tokens for end-users.• Enroll all new employees in Knowbe4 I.T. cyber security training.• Perform setup, installation, maintenance, troubleshooting and/or upgrade of hardware, software, and associated peripherals.• Build and configure PC’s, load software, conduct audits for unlicensed software and security audits.• Assist end users via phone calls and or Track – IT ticketing system.

Charlotte, North Carolina, Us

• Serve as Microsoft Office 365 Administrator to include setting up software and training for all users in Europe and the United States on Exchange and additional Microsoft tools• Create and oversee Azure Active Directory and Microsoft Intune to ensure correct information and appropriate tools are given to each user managing laptops (Windows, IOS, MacOS) and tablets.• Troubleshoot and resolve hardware and software issues to support company and ensure users have full capabilities • Respond to users identified by trouble shooting tickets (Zendesk) using one-on-one contact to resolve issues and ensure full capability for that user• Configure and deploy laptops, networking hardware, and audiovisual equipment to meet needs of employees in a timely manner.• Create training materials and conduct classes on using new and existing technology and applications.• Assist in the roll out, training and support of new Microsoft MFA (Multi-Factor Authentication) software across office locations world-wide to strengthen organization’s security by requiring the user to enter a generated pin that has been sent to their mobile device whenever they try to log into the company portal.• Document issues and or incidents and properly communicate to team or management developing historical record of actions needed, taken, and lessons learned.• Identify areas where technology systems can be implemented to improve and streamline processes.

Mooresville, Nc, Us

• Gathered and documented business requirements to assesses feasibility for simple to complex business objectives, while helping stakeholders diagnose problems and understand needs• Collected project scope and business prioritization information for design, build, and implementation of information systems and tools to create wireframes and documentation for design• Provided general support for M&IS team and business partners conveying complex technical information, enhancing the ability to access and use needed information, and delivering solutions that meet business requirements• Documented support plans and established implementation schedules set forth in departmental, committee, and technical meetings where user issues and new project implementations are often determined• Participated in cross-functional meetings to determine current effectiveness of project plan and assess any additional needs or alterations to time or activities• Solicited and analyzed information from supported business areas through varying methods (i.e. Connections, in-store visits, and conference calls) to measure project impacts• Leveraged tools and resources (e.g. AirWatch, Adobe SC, Spend Management, Remedy, ServiceNOW, etc.) to effectively manage initiatives and platforms• Verified the accuracy and timeliness of reports to ensure internal customers receive reliable, on time data and generate reports on demand for management• Applied technical knowledge and skills to a wide variety of routine situations to diagnose andformulate solutions to solve simple to intermediate problems• Provided training, online tools, and interaction with the M&IS team to develop technical capabilities, enhance skill set and ensure ongoing learning and development for endusers• Managed, planned, and monitored roll out of new technology devices (TC-51's) and apps over six months; project was completed on time, rolling the devices out by regions to a total of 2,394 stores

Fort Mill, South Carolina, Us

• Worked with stores, help desk and network engineering to determine telecommunication needs of profit centers.• Worked with stores and AP to perform bill review and cost analysis of telecommunication charges eliminating unneeded phone lines saved company $10,000 annually.• Coordinated with vendors and IT staff to assure minimal downtime and high levels of support forprofit centers with telecommunications needs.• Participated in conference calls to coordinate new implementations, wiring vendors and other change controls.• Developed, wrote, and reviewed telecommunication documentation for training and management review purposes.• Assisted IT Telecommunications Supervisor and Staff with telecommunications project management.• Met expectations of company personnel for all computer, software, mobile and landline phone and internet by managing more than 10K mobile devices and IPads in Airwatch and Wandera and multiple phone and cable accounts• Performed needs assessment for more than 50 new stores; older, growing stores; and additional headquarters space ensuring appropriate orders and setup of 10M, T1, and broadband data circuits as well as SIP phone lines

Matthews, North Carolina, Us

• Specified, installed, maintained, reviewed and supported data and telecommunication hardware and software, including hubs, routers, switches, vendor installed equipment, and other related equipment to ensure quality and accuracy of work per Harris Teeter standards.• Assisted with project planning and management tasks, preparing and maintaining project schedules, technical reports, and configuration and cabling information to ensure complete documentation of procedures and technical projects.• Analyzed PBX data to compile into reports and program PBX to route calls in the most efficient manner.• Provided security systems and analyzed data to detect unauthorized usage and fraud.• Analyzed telephone bills and creates department reports summarizing usage, calling patterns, frequently called long distance numbers, and areas of suspected abuse.• Set up and trained new users and relocated existing users with telephone extensions, calling features, voice mail, access codes, and other identified areas for upgrading.• Created and wrote procedures for hardware and software installation, use, and troubleshooting.• Evaluated hardware and software determining efficiency, reliability, and compatibility with existing systems.• Serve as Airwatch Administrator to include pushing needed applications and network keys, configuring software, training employees, and deploying devices including Apple IPads and IPods via single app mode

Matthews, North Carolina, Us

• Monitored and scheduled activities of all I.S. platforms, hardware and scheduling to ensure timely adherence to established service levels.• Maintained scheduled activities within the production environment ensure successful completion and required outputs are produced and distributed.• Operated hardware, interpreted messages, diagnosed potential problems and took appropriate action on all devices including system console, tape drives, disk drives, servers and printers.• Observed and used system monitoring tools to monitor all systems, hardware and equipment including power systems, cooling systems, fire systems, backup systems, racks and rack equipment. • Recorded utilization data, took appropriate action as needed, and assisted in preparing management reports.• Assisted System administrators with tasks. Administer Unix, Mainframe, Network and Windows systems.• Managed Enterprise Architecture Data Repository.