Eric Bethea Email & Phone Number

Virginia Beach, VA, US

• Monitor, run and review Nessus scans for vulnerabilities on servers and equipment.
• Lead bi-weekly IT security team staff meeting, reviewing action items from previous meeting, status of Windows and third-party patches, as well as external (CISA) and internal (Nessus) scans.
• Preform patch management, utilizing Kaseya to deploy needed patches across Windows servers, laptops, desktops, and network.
• Stay abreast of industry trends involving activists/hacktivists via the CISA (Cyber Security & Infrastructure Security Agency) and FBI.
• Set encryption and endpoint protection via the use of Sophos to prevent the use of unapproved peripheral device such as external hard drive and USB flash drives.
• Create and manage user account in Active Directory.

Charlotte, North Carolina, US

• Serve as Microsoft Office 365 Administrator to include setting up software and training for all users in Europe and the United States on Exchange and additional Microsoft tools
• Create and oversee Azure Active Directory and Microsoft Intune to ensure correct information and appropriate tools are given to each user managing laptops (Windows, IOS, MacOS) and tablets.
• Troubleshoot and resolve hardware and software issues to support company and ensure users have full capabilities
• Respond to users identified by trouble shooting tickets (Zendesk) using one-on-one contact to resolve issues and ensure full capability for that user
• Configure and deploy laptops, networking hardware, and audiovisual equipment to meet needs of employees in a timely manner.
• Create training materials and conduct classes on using new and existing technology and applications.

Mooresville, NC, US

• Gathered and documented business requirements to assesses feasibility for simple to complex business objectives, while helping stakeholders diagnose problems and understand needs
• Collected project scope and business prioritization information for design, build, and implementation of information systems and tools to create wireframes and documentation for design
• Provided general support for M&IS team and business partners conveying complex technical information, enhancing the ability to access and use needed information, and delivering solutions that meet business requirements
• Documented support plans and established implementation schedules set forth in departmental, committee, and technical meetings where user issues and new project implementations are often determined
• Participated in cross-functional meetings to determine current effectiveness of project plan and assess any additional needs or alterations to time or activities
• Solicited and analyzed information from supported business areas through varying methods (i.e. Connections, in-store visits, and conference calls) to measure project impacts

Fort Mill, South Carolina, US

• Worked with stores, help desk and network engineering to determine telecommunication needs of profit centers.
• Worked with stores and AP to perform bill review and cost analysis of telecommunication charges eliminating unneeded phone lines saved company $10,000 annually.
• Coordinated with vendors and IT staff to assure minimal downtime and high levels of support forprofit centers with telecommunications needs.
• Participated in conference calls to coordinate new implementations, wiring vendors and other change controls.
• Developed, wrote, and reviewed telecommunication documentation for training and management review purposes.
• Assisted IT Telecommunications Supervisor and Staff with telecommunications project management.

Matthews, North Carolina, US

• Specified, installed, maintained, reviewed and supported data and telecommunication hardware and software, including hubs, routers, switches, vendor installed equipment, and other related equipment to ensure quality.
• Assisted with project planning and management tasks, preparing and maintaining project schedules, technical reports, and configuration and cabling information to ensure complete documentation of procedures and.
• Analyzed PBX data to compile into reports and program PBX to route calls in the most efficient manner.
• Provided security systems and analyzed data to detect unauthorized usage and fraud.
• Analyzed telephone bills and creates department reports summarizing usage, calling patterns, frequently called long distance numbers, and areas of suspected abuse.
• Set up and trained new users and relocated existing users with telephone extensions, calling features, voice mail, access codes, and other identified areas for upgrading.

Matthews, North Carolina, US

• Monitored and scheduled activities of all I.S. platforms, hardware and scheduling to ensure timely adherence to established service levels.
• Maintained scheduled activities within the production environment ensure successful completion and required outputs are produced and distributed.
• Operated hardware, interpreted messages, diagnosed potential problems and took appropriate action on all devices including system console, tape drives, disk drives, servers and printers.
• Observed and used system monitoring tools to monitor all systems, hardware and equipment including power systems, cooling systems, fire systems, backup systems, racks and rack equipment.
• Recorded utilization data, took appropriate action as needed, and assisted in preparing management reports.
• Assisted System administrators with tasks. Administer Unix, Mainframe, Network and Windows systems.