Eric Bias Email & Phone Number

Scott Afb, Illinois, United States

Scott Afb, Illinois, United States

Barksdale Afb, Louisiana

Performed and planned MAJCOM-level inspector duties for formal inspections. Inspections cover a wide array of nuclear and conventional operational mission and mission support tasks. Ensures MAJCOM, Numbered AF, and unit-level resource management policy and procedure guidance comply with legal and regulatory requirements and meet customer needs. Comprehensive knowledge of DOD/AF/SV functions, policies, procedures, practices, concepts, and theories related to the mission, management, and operation of Services organizations to provide high level staff guidance. Knowledge of accepted accounting, budgeting, funds control, standard contracting regulations, practices, procedures, resale, and inventory management principles with ability to interpret and analyze financial data. Assess Casualty and Mortuary Affairs program-Evaluation includes the full range of next-of-kin notification, personal property disposition, summary court officer and family liaison officer training and appointment, survivor benefits and entitlements, and recovery of remains. Expert fitness and recreation, food service, lodging, protocol and readiness program evaluator. Subject matter expert with a wide range of business practices and market conditions applicable to program and technical requirements to include casualty and mortuary affairs management.

Saint Louis

Managed 60-person team dedicated to daily production for the nation’s #1 Pharmacy Benefits Management company. Developed leader and subordinate standard work agendas and designed visual management tools to ensure goals were met. Cultivated a great working relationship amongst all value streams while setting expectations, identifying and remedying gaps, positively coaching, and leading by example! • Spearheaded reconfiguration project; aligned production and storage areas, reduced footprint by 30%. Aligned all 16 workstations and 200 storage racks to one central location. New layout reduced quality incidents 40% processing time 30% and saved ESI $250K annually.• Interviewed, hired, oriented and trained new Quality Assurance Auditors. Built a solid team to monitor and document observances and ensure that policies, procedures, regulatory and customerrequirements were adhered to. Auditors also reviewed and coordinated approval of corporate SOP’s for site implementation through technical writers and senior leadership. • Overhauled antiquated training and quality programs; updated 55 SOPs while implementing simpler means of providing instruction and overseeing quality. Program encompassed 800 employees, 30 instructors and 7 QA members. Efforts increased employee competencies, confidence and quality. • Aligned with company WRMD policies; conducted quarterly reviews to ensure ESI and members were in compliance. Certified all work stations and tasks were safe and reliable through proper equipment, movement and work-rest cycles.

Belleville, Illinois

Oversaw quality assurance program for 1000-unit portfolio. Provided operational objectives by contributing information and analysis to strategic plans and reviews; prepared and completed action plan. Implemented production, productivity, quality, and customer-service standards that focused on identifying and resolving customer problems. • Conducted city inspections and construction audits for renovated properties. Ensured all work met quality and financial standards. Scheduled expenditures and analyzed variances. Initiated corrective actions, set thresholds and built professional rapport with clients, vendors, and contractors throughout southern Illinois. • Participated in investigations of detected risks or failures, complaints and corrective/preventive actions. Evaluated internal, self-improvement, customer, and regulatory audits; tracked trends and recommended solutions or processes to avoid similar occurrences.

Saint Louis Region

Managed $2.5M account with a 22-person team. Responsible for the care of a 100-suite hospital with focus on emergency services and behavioral health. Directed successful operation of Food & Nutrition Services in an Acute Care Hospital. Ensured client, customer service satisfaction through efficient cost-effective management and continual improvement, exceeding quality, cost and schedule goals. Responsible for all Food Service-related activities; including patient care, retail (cafeteria & catering), quality improvement and sanitation.• Revived a fledgling account with losses exceeding $14K per month with a subpar customer service rating, and consistent sanitation audit failures. Account now exceeds $3K in profit each month, customer service/satisfaction scores increased from low 40s to mid-80s. Maintained ratings no less than 94% on all government health inspections. Cultivated buy-in from employees in order to successfully implement process improvements.• Chaired quarterly process shareholder meetings. Concentrated on quality improvements with a focus on customer service, identified and mitigated poor utilization of personnel, supplies and utilities, while developing more cost-effective means to conduct daily operations. Recognized by senior leadership as “Best Practice” and benchmarked throughout the region. • Developed training program that highlighted the importance and compliance of all security requirements. Worked with state and local authorities to ensure the safety and security of patients and employees met all Behavioral Health standards.

Scott Afb St Louis Area

Senior Advisor to the Chief of the Services Operations Division for Air Mobility Command on all matters related to support and training operations for 12 military installations. Provided vital mission support through manpower and personnel, services sustainment, force development, Airman and Family services, community services along with mortuary affairs, honor guard, and installation readiness. Oversaw 250+ person team that took care of over 18,000 military & civilian contractors. Additionally, trained, counseled, mentored; and ensured overall professional development of direct workforce.

Kelly Airfield San Antonio, Tx

Senior Advisor to the Chief of the Services Operations Division for Air Mobility Command on all matters related to support and training operations on 12 military installations. Provided vital mission support through manpower and personnel, services sustainment, force development, Airman and Family services, community services along with mortuary affairs, honor guard, and installation readiness. Team took care of over 18,000 active duty military & civilian contractors. Additionally, trained, counseled, mentored; and ensured overall professional development of direct workforce.• Led 6S financial overhaul focused on financial statements, production records, invoices, inventories, and labor costs. Standardized a checks and balances system to create a leaner and more efficient financial system.• Developed, trained, and mentored team resources, authored SWAs and SOPs to ensure each station followed uniformed instructions and fiscal guidelines. Oversaw project that encompassed 13 sites scattered across the country from WA to FL, employed a team of 840 and worked within the $50M contract.• Directed 95-person QA team in Qatar; Team oversaw food, lodging and fitness facilities and programs that served 16K onsite personnel. Developed leaders to ensure uninterrupted operation of 5 dining halls and 2 flight kitchens that served 65K meals a day, 4 fitness centers providing 24 hours a day availability and a 100-facility lodging operation that housed 14K permanent party and 2K transient members.

Kadena Ab Okinawa Japan

Managed $2.5M, 16,700 square foot facility, with 45 employees. Developed schedule to ensure vital training and hands-on experience was accomplished for over 6,000 cross functional personnel, including specialty teams. Responsible for a dedicated focal point for all health, morale, welfare, and quality of life issues within the organization. Responsibilities included advising the commander and enlisted personnel on morale, discipline, mentoring, well-being, recognition, and the professional development of enlisted personnel. Ensured personnel understand the commander's policies, goals, and objectives.

Bachelor’S Degree, Management, 3.52

Degree focuses on managing human and fiscal resources within the structure, culture, and missions of any organization. The Major stresses.

Associate’S Degree, Hotel & Restaurant Management, 3.3

Degree encompassed management skills, financial knowledge and problem-solving abilities required to oversee staff and guarantee smooth.