Eric Birkholz Email & Phone Number

Oldsmar, FL

Greater Philadelphia Area

• Partnered with Departments to bring project ideas back to IS and help kick off projects.
• Interacted with Hospital Senior Executives and Board Members to keep teams abreast of upcoming IT initiatives and help determine IT needs for the hospital; liaised between the IT department and Senior Executives at the.
• Escalation point for all IS concerns at the hospital.
• Identified and implemented process improvements.
• Educated stakeholders on new technologies implemented.
• Responsible for maintaining 95% SLA for incident resolution.

Greater Philadelphia Area

• Managed all aspects of system implementation, administration, and support; ensured the availability of all networking technology assets, including servers, desktops, operating systems, routers, and switches.
• Interfaced with users regarding system support issues, and served as an escalation point for reported incidents.
• Delivered support services to achieve all Service Level Agreements (SLAs) through the effective management and closure of support requests.
• Researched and recommended new technologies to achieve improved system performance across multiple sites.
• Performed incident management, problem management, diagnosed outages, and escalated technical support cases, working to resolve system outages in a timely manner.
• Created/modified user accounts in AD and Exchange including password resets.

Greater Chicago Area

• Conducted reviews of proposed technologies, analyzed and documented system analyses, and supported projects to develop, test, and deploy IT solutions and strategies in a hospital environment; achieved improved.
• Assisted in the configuration, testing, and implementation of new technology infrastructures; developed administrative processes required to ensure optimum system operation.
• Supervised and trained the Enterprise Help Desk staff consisting of four technicians responsible for first-level tech support, nightly system backups, and on-call scheduling.
• Set up and managed user accounts, improved enterprise performance, and mitigate threats to service continuity.
• Communicated with all project participants and stakeholders throughout technology initiatives, ensuring efficient business care and communication throughout project lifecycles.
• Collaborated with stakeholders to assess operational needs and translate requirements into effective technology platforms; aligned all IT development and administration efforts with business expectations.