Manager Of Technical Services
Current• Support customer applications and technical support requirements across AMI’s product lifecycle including weld process development, site acceptance testing, training, and service support.• Develop and execute a strategy to deliver a differentiated level of service to the ESAB AMI customers.• Build a strong motivated team to manage and execute a technical phone support and onsite support plan. • Partner with manufacturing and engineering teams to identify opportunities and improve product serviceability, durability, and performance.• Integrate new project and product development programs.• Develop and oversee execution of a plan to support customer applications that drives growth in the service business, independent service centers, and on-site support. • Work closely with finance and service leadership to continuously demonstrate the team’s financial contribution for sold services and training while managing cost budgets effectively.