● Investigate and analyze circumstances of suspected fraud related to consumer complaints ● Prepare reports and presentations on fraud trends and analysis● Collaborate with internal teams to develop fraud prevention strategies● Present results of investigations to the Fraud Committee● Train and mentor new fraud analysts on fraud detection techniques and strategies

Oversaw 30+ audits per year with an average of 12 cases at a time. Performed preparation work for field audits of books and records supporting the statements and reports of candidates and committees. Included electronically accessing Secretary of State or local filing offices. Led team audits and assisted in the training of new auditors. ● Prepared and populated schedule templates and created schedules for facts unique to cases. Conducted field audit work, which included reviewing source documents.● Analyzed and compiled facts and evidence to form a technically sound conclusion supported by law, regulation, advice, and source documents. ● Wrote audit reports for release to the public for findings determined to be relevant. ● Acted as a subject matter expert on various audit challenges and helped fellow auditors with solutions. ● Collaborated with an array of external stakeholders, including organizations, committees, CPAs, candidates, and members of the public, to complete audits. ● Tested new procedures step-by-step and delivered feedback to improve the process.

Oversaw a team of 20 employees. Authorized transactions up to $500K. Worked closely with the District Manager to meet branch targets for profit, solutions, and customer service. Interviewed, hired, and evaluated staff; facilitated and led staff meetings.● Recognized twice for achievements in loss prevention. ● Developed and instituted a process to improve internal controls and productivity. Conducted training for Wachovia staff in Georgia and Florida to facilitate a seamless merger with Wells Fargo. ● Ranked No. 1 in the district for Monthly Motivator metrics for FY2010.

Managed teller services with a focus on processing transactions, referring customers for supplemental services that generated sales, and adhering to applicable guidelines and regulations. Established sales and service objectives and coached the team to achieve them. Handled escalations as appropriate and promptly followed through with all relevant parties. Boosted staff morale and facilitated the continuity of world-class service during the onboarding of a new Branch Manager.