Manage purchases of calibrations and new equipment, monitoringMaintain updated control of purchasing and invoices. Corrective Actions and Preventive Actions, monitoring:• Keep the control of CAPAs updatedInternal/External Audits, subsequent actions• Keep internal/external audit control updated.Manage evaluation of clients/suppliers, subsequent actionsKeep customer/supplier control updatedSelection, evaluation, and re-evaluation of suppliers

Working for OpenText (lformal MicroFocus company) as Customer Sucess Manager in the IMG Product Family Group as part of the contract group from @Tek Experts1. Advocate for the company: Since a CSM works one-on-one with customers, they have an opportunity to significantly influence your customer base. They act as personal cheerleaders for your business explaining to customers why you can meet their specific needs. 2. Onboard new customers: Onboarding is one of the biggest priorities for CSMs. Onboarding should focus on features they need to learn, based on the projects they aim to complete. 3. Follow up on renewals: The job of the CSM is to create loyal, repeat customers instead of one-time users. Therefore, renewals are key for this position. CSMs should keep track of customer product expiration dates and follow up with customers to renew their contracts. Without following up, you risk potential churn which impacts your customer retention rates.4. Encourage upsells and cross-sells: Another way to increase a customer's lifetime value is through upselling and cross-selling. CSMs are dedicated to fulfilling customer goals, which creates an opportunity to introduce premium products and services.5. Build relationships between customers and the support team: There are some questions customers will have that are the responsibility of the CSM. Technical issues, minor product problems, and basic business questions should be geared towards your customer support team. 6. Be the voice of the customer: As someone who works directly with customers, a CSM should feel responsible for advocating their needs. They need to have an in-depth understanding of customer likes and dislikes aboutyour products, which can be discovered through surveys, reviews, referrals, and more. CSMsshould organize, analyze, and share this information with other departments to ensure yourcompany decisions always consider the voice of the customer.

• Serve as the first point of contact for leave, disability, and accommodation-related questions, and take ownership of employee contacts ensuring that each contact is accepted and resolved with a high degree of customer focus. • Resolve queries by referring to documentation such as frequently asked questions and standard operating procedures and escalate when these cannot be resolved• Build customer trust through empathetic personalized conversation. • Work closely with partner teams to keep up to date on process changes, partner for quick resolution of cross-functional issues, and consult to improve processes

As a Customer Service Representative, Eric is representing many of the Flagship Credit. Other responsibilities including:• Educating customers on available options based upon careful analysis. • Discussing sensitive financial situations• Systematically processing customer requests• Maintaining client and company policies and procedures

• As HR representative took care of Amazon employees across the US, EMEA, Canada and LATAM. Associates will work one-on-one with employees while maintaining successful partnerships with HR Business Partners, Benefits, Stocks, Payroll, Talent Management and Operations partners to find the solution for the customer while providing a world-class employee experience. • He handled confidential and sensitive information, as well as demonstrate strong integrity and ethical behaviors. He used strong analytical and critical-thinking skills to bring about continuous improvement on a daily basis; put his exceptional customer service, communication, organizational skills, superior attention to detail and ability to prioritize to work in a fast-paced, rapidly changing HR environment

• Starting August 2019, working as Contractor for Abbott Vascular, in the Facilities area in Quality and Pest Control. o Helping in lowering the quantity of CAPA and exception opened.o Assisting in the pest control area.

* Free lance Chemist and Quality Engineering advice for some little companies especially in rural areas.

- AS CONTRACTOR FOR Medtronic relabelling project (February 2018 to March 2019):- Reporting directly to Quality and Operations LATAM Managers as responsible for the Costa Rica stage of a short-term project in Medical Devices and warehousing/distribution processes, had as main results the implementation of a new product labeling operation in a large Distribution Center.- Development and validation of quality/operations processes and equipment qualification (IQ/OQ/PQ) for products labeling of a large Medical Devices Company due to an improvement project in their corporate processes.- Management of project stages with teamwork along with Supply Chain, Engineering, IT, Operations, Quality, and other areas to achieve on-time execution.- Direct interface with LATAM and USA teams for integrated activities development and management.- Training operations and quality teams on newly developed processes and GMP / GDP requirements.- Supervise and provide quality/operations guidance over labeling processes in conformance with all applicable regulations (ISO13485, RDC16, FDA) and corporate requirements.

- Coordinating all Quality & Regulatory aspects of transfers: writting down specs, overseeing Quality Tests, Clean room validation.- Responsible for the Quality in a Process Center, giving follow up to NCR, CAPAs, Complaints, follow up to Supplier and supervising a group of 5 quality inspectors, assign them daily goals. As well, giving support to the process of Internal Audit Program as leader in such initiative.

Managed a group of people and lead them to Productivity with Safety and Quality by the creation of a highly motivated work environment

Role: Production & Quality Supervisor Assured the Quality Processes with full compliance of FDA guidelines. Responsibilities and Results:• November 1°, 1996 - September 5th 1997. Production Supervisor: In charge of all three production lines, five automated machines and set up for production in all lines in the rest of the shift). • February 15th, 1993 - October 31st 1996. Quality Supervisor: Process Control, Quality Assurance Sup, FDA and ISO-9000 regulations.

Implementing GMP´s in Oral Care Products, Research and development, Process Control, Process Engineering, Continous Improvement, Regulatory Affairs