Eric Bolanos Email & Phone Number

San José, CR

San Jose, Costa Rica

• Manage purchases of calibrations and new equipment, monitoringMaintain updated control of purchasing and invoices. Corrective Actions and Preventive Actions, monitoring:
• Keep the control of CAPAs updatedInternal/External Audits, subsequent actions
• Keep internal/external audit control updated.Manage evaluation of clients/suppliers, subsequent actionsKeep customer/supplier control updatedSelection, evaluation, and re-evaluation of suppliers

San Jose, Costa Rica

Working for OpenText (lformal MicroFocus company) as Customer Sucess Manager in the IMG Product Family Group as part of the contract group from @Tek Experts1. Advocate for the company: Since a CSM works one-on-one with customers, they have an opportunity to significantly influence your customer base. They act as personal cheerleaders for your business.

San José, San Jose, Costa Rica

• Serve as the first point of contact for leave, disability, and accommodation-related questions, and take ownership of employee contacts ensuring that each contact is accepted and resolved with a high degree of customer.
• Resolve queries by referring to documentation such as frequently asked questions and standard operating procedures and escalate when these cannot be resolved
• Build customer trust through empathetic personalized conversation.
• Work closely with partner teams to keep up to date on process changes, partner for quick resolution of cross-functional issues, and consult to improve processes

Heredia, Costa Rica

• As a Customer Service Representative, Eric is representing many of the Flagship Credit. Other responsibilities including:
• Educating customers on available options based upon careful analysis.
• Discussing sensitive financial situations
• Systematically processing customer requests
• Maintaining client and company policies and procedures

Calle Blancos, San Jose, Costa Rica

• As HR representative took care of Amazon employees across the US, EMEA, Canada and LATAM. Associates will work one-on-one with employees while maintaining successful partnerships with HR Business Partners, Benefits.
• He handled confidential and sensitive information, as well as demonstrate strong integrity and ethical behaviors. He used strong analytical and critical-thinking skills to bring about continuous improvement on a daily.

Alajuela, Costa Rica

• Starting August 2019, working as Contractor for Abbott Vascular, in the Facilities area in Quality and Pest Control. o Helping in lowering the quantity of CAPA and exception opened.o Assisting in the pest control area.

Costa Rica

* Free lance Chemist and Quality Engineering advice for some little companies especially in rural areas.

Alajuela

- AS CONTRACTOR FOR Medtronic relabelling project (February 2018 to March 2019):- Reporting directly to Quality and Operations LATAM Managers as responsible for the Costa Rica stage of a short-term project in Medical Devices and warehousing/distribution processes, had as main results the implementation of a new product labeling operation in a large.

Costa Rica

- Coordinating all Quality & Regulatory aspects of transfers: writting down specs, overseeing Quality Tests, Clean room validation.- Responsible for the Quality in a Process Center, giving follow up to NCR, CAPAs, Complaints, follow up to Supplier and supervising a group of 5 quality inspectors, assign them daily goals. As well, giving support to the.

San Jose, Costa Rica

Managed a group of people and lead them to Productivity with Safety and Quality by the creation of a highly motivated work environment

Cartago, Costa Rica

• Role: Production & Quality Supervisor Assured the Quality Processes with full compliance of FDA guidelines. Responsibilities and Results:
• November 1°, 1996 - September 5th 1997. Production Supervisor: In charge of all three production lines, five automated machines and set up for production in all lines in the rest of the shift).
• February 15th, 1993 - October 31st 1996. Quality Supervisor: Process Control, Quality Assurance Sup, FDA and ISO-9000 regulations.

Costa Rica

Implementing GMP´s in Oral Care Products, Research and development, Process Control, Process Engineering, Continous Improvement, Regulatory Affairs

Bachelor Of Applied Science - Basc, Chemistry

Activities and Societies: Assistant of Organic Chemistry and Laboratory Technician in the Supply of the School of ChemistryMember of the.

High School, Regular/General High School/Secondary Diploma Program

Activities and Societies: Vice President of the Students Association 1979 President of Electoral Committee 1980