Chief Operating Officer
Charlotte, North Carolina, Us
Lead, directed and managed all aspects of the operations of the company including establishing annual earned revenue sales plan, monitoring progress and effectiveness towards plan accomplishment, evaluating progress towards achieving desired solution delivery, customer satisfaction and overall profitability. Duties included: - Contract Management and execution. Developed a contract terms addendum process to expedite contract negotiations. - Analysis of Financials prepared by Accounting. Led the expansion of financial management disciplines in management staff to an understanding of Work In Progress (WIP) implications, improved billing and financial performance. - Built the structure for annual sales plans that increased sales performance and management of the sales organization. - Worked with Sales and Operational Leadership to build the annual 9 figure Earned Revenue Budget. - Created a structured approach to Sales and Operational management which lead to a scalable and predictable performance level through the year which increased our ability to forecast year end outcomes for each line of business. - Sales Leadership and Operational Division Leadership for a staff encompassing approximately 600 employees. - Staff Mentoring. Worked with each leader in the Company on progress and challenges to the accomplishment of key initiatives in their area of responsibility. Utilized a monthly one-on-one performance management structure. - Strategic Planning and Key Decision Making. Lead the team through a period of aggressive growth [3 times revenue and staff growth] and resulting dynamic organizational changes to sharpen business planning, organizational design, financial reporting, HR/IT/business process design resulting in multiple years of industry benchmark profitability.