• Maintains existing requirements to ensure that current-state needs are known• Gathers requirements and documents these requirements for use within project life cycle• Continuously improve requirements processes to ensure the best possible deliverable outcome• Define and coordinate the development and execution of the test plan and test cases to validate the requirements have been met and solutions have been thoroughly tested• Develop and maintain product support guides, manage and troubleshoot hosted applications, and implement best practices between all parties.• Ensure common application of standards and consistency of implementation in accordance with company standards and practices• Other duties as assigned

• Maintain up to date knowledge of on online tool enhancements and releaseswithin the organization.• Operational, process management, technical support of Implementations of new accounts.• Domestic and Global Account Implementations including Sabre Implementations.• Test and quality control internal software products before being released to clients. Operational, process management, technical support of Implementations of new accounts.• Domestic and Global Account Implementations including Sabre Implementations.• update necessary training materials for online booking tools & implementation plans.Operational, process management, technical support of Implementations of new accounts.o Domestic and Global Account Implementations including Sabre Implementations.• Build and provide administrative support to online booking client sites. Provide client training via webcast or onsite for online booking tools. Operational, technical support of Implementations of new accounts.• Provide technical support, via phone and via email to client base. Assist clients with questions regarding online tools, profiles, etc• Assist with scripting enhancements and recommendations to our developers. Assist peers and work together as a team.• Ability to prioritize, multi-task between phone, email and ongoing online technical projects

Sabre Holdings, Southlake, TX (January 2016 –February 2017)Software Quality Engineer ContributorTest and Support the Payment Solution Products• Test new products and current programs for defects• Tested using Interact, Web, QTP, Fitnesse, and SoapUi• Logged bugs with Jira• Tracked test cases with Version One

American Airlines, Fort Worth, TX (February 2015 - October 2016) Quality Assurance/Business AnalystPSS Data Migration • Migration Data Validation Testing• Quality Center• Create functional scenarios, regression testing, negative testing, error/bug retests and usability• Design and executive test plan strategies based on and technical specification • Manned Reservation/Airport Cutover Command Center• Electronic Ticketing• GDS

CSS Res Host Implementation Specialist • Support PNR Teletype messages between carriers and GDs• Assist cutovers onsite or in the command center• Update KRAAT, KRMAGIC, Multihost, Group, and TSSR tables

Tested and supported the Payment Solution ProductsTested new products and current programs for defects and log errorsExperience with tools such as: SoapUI, Fitnesse, Quality Center, Interact, SSW, FileZilla, Bugzilla, and Jira

Tested and supported the SAAS business environmentTested new products and current programs for defectsCreated and executed automated and manual tests

• Test and Support the Success of AUP (Agile Unified Process) Methodology• Take a leadership role in ensuring PSD has an end to end view of the delivery process through refinement, communication, and reinforcement of the Product Lifecycle Management process• Create and execute automated and manual tests using Fitnesse, Hammer and QTP• Provide Delivery Services support as needed to all projects• Proactively seek out clarification and direction in ambiguous circumstances or uncertain situations.• Communicate consistently to partners and constituents on status of operational disruptions and recovery plans• Ensure quality checks are made throughout the project lifecycle from business requirements definition through launch• Create and execute test for the Dynamic Sales Guide Gui based application

Provided high-quality user support, troubleshooting, and problem resolution for worldwide clients of the Sabre airline, hotel and car-rental computer system.One of two primary contacts for Sabre's largest travel-agency customer, American Express TravelSpearheaded plan to eliminate unnecessary steps and virtual equipment for American Express Travel, saving agents time and increasing efficiencyPrimary contact for major national accounts, Maritz/TQ3 and Omega TravelCounsel and support Sabre help desk new hires

Superior customer-service skills to sell domestic and international air and land packages to travel agencies and individual clients

Sold passenger tickets for American Airlines' domestic routes. Skilled in both Sabre and the QikRes "format-less" reservations platform.