Eric Boonstra

Eric Boonstra Email and Phone Number

Operations Manager @ Servpro of South Bend, NE
South Bend, IN, US
Eric Boonstra's Location
South Bend, Indiana, United States, United States
Eric Boonstra's Contact Details

Eric Boonstra personal email

n/a
About Eric Boonstra

I have had the privilege of being involved in every facet of the plumbing industry for over 25 years. As Field Operations Manager for industry leader, Spartan Tool LLC. I am using this combination of unique experiences to help deliver a Customer Service Experience second to none in the industry, Working together with an AMAZING Customer Service team, we help meet the needs of plumbers, drain technicians, and other end users of our products. I believe in leading with a servants heart and I feel that is best defined by coming alongside others, leading by example, listening, and helping the people around and under you.

Eric Boonstra's Current Company Details
Servpro of South Bend, NE

Servpro Of South Bend, Ne

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Operations Manager
South Bend, IN, US
Website:
servprosouthbendne.com
Employees:
4
Eric Boonstra Work Experience Details
  • Servpro Of South Bend, Ne
    Operations Manager
    Servpro Of South Bend, Ne
    South Bend, In, Us
    View
  • Spartan Tool, Llc
    Operations Manager
    Spartan Tool, Llc Jun 2020 - Present
    Niles, Michigan, Us
    View
  • Spartan Tool, Llc
    Field Operations Manager
    Spartan Tool, Llc Jan 2019 - Jun 2020
    Niles, Michigan, Us
    As Field Operations Manager, I have the honor of working with an incredible team to constantly strive to improve our Customer Service Experience. I also have responsibility for DOT compliance, Fleet management and maintenance, rental fleet, and our turnkey van program.
    View
  • Spartan Tool, Llc
    Sales Manager
    Spartan Tool, Llc Jan 2018 - Jan 2019
    Niles, Michigan, Us
    In January of 2018, I returned to my role as a Sales Manager. I now cover the eastern region of the US and I have the distinct honor of working with some of the finest Territory Managers in the industry today.
    View
  • Spartan Tool, Llc
    Field Operations Manager
    Spartan Tool, Llc Mar 2017 - Jan 2018
    Niles, Michigan, Us
    During my role as Field Operations Manager, I worked to begin the process of improving our Customer Service Experience by adding additional support personnel and process improvement. Process improvements led to improved Returned Goods Authorization documentation online, and improved documentation within camera repair. Working with our Customer Sevice Manager, we added an additional CSR to help with call load and reduce hold time for customers. We made changes to everything from the way CSR's answered the phone to the way we handle customer concerns. The focus has been and continues to be, to make it a more consistent experience for customers to get the help the help they need when they call in. During this time, we also recognized the need to launch a Preventive Maintenance Program for our hydro-jet products. These programs offer improved "at your door service" to our customers in keeping with The Spartan Advantage.
    View
  • Spartan Tool, Llc
    Sales Manager
    Spartan Tool, Llc Jan 2016 - Mar 2017
    Niles, Michigan, Us
    In my role as Sales Manager for Spartan Tool, my mission is to effectively support the needs of our customers by coordinating and effectively communicating with our capable team of Territory Managers, Customer Service Representatives, Engineers, and Production Teams.
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  • Spartan Tool, Llc
    Territory Manager
    Spartan Tool, Llc Jul 2013 - Jan 2016
    Niles, Michigan, Us
    As a Territory Manager for Spartan Tool, my position requires calling on drain cleaning professionals, maintenance teams, and a variety of other end users on a regular basis to insure proper operation of their Spartan equipment. It requires an in depth knowledge of plumbing and drain systems as well as technical and mechanical skills to service equipment when necessary to insure that equipment stays in a service ready state. It involves listening to a customers concerns and being able to anticipate needs based on those conversations. Most importantly it's about building a lasting relationship with the customer that inspires loyalty and confidence in a Territory Manager.
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  • Roto-Rooter
    Plumbing Contractor / Commercial Service Technician
    Roto-Rooter Sep 2012 - Aug 2013
    Cincinnati, Ohio, Us
    View
  • Choice Brands Inc.
    Regional Sales Manager
    Choice Brands Inc. Aug 2006 - Sep 2012
    Cincinnati, Oh, Us
    As a regional sales manager for Choice Brands Inc. I was responsible within my territory for growing new business through a combination of cold calling, manufacturer-generated sales leads, nurturing existing accounts, and interactions with professional associations and trade groups. This required in-person product demonstrations, continuing in depth product training, and presentations to decision makers at all levels.
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  • Scholten Kitchen & Bath
    Partner
    Scholten Kitchen & Bath Aug 2001 - May 2006
    Responsible for meeting sales goals and overseeing sold projects, estimating, & plumbing installations.
  • Helmus Plumbing Services
    Master Plumber
    Helmus Plumbing Services 1999 - 2001
    Oversaw installation of commercial, new construction, and remodeling projects as directed by management. Interacted with home owners, builders, general contractors as well as other associated contractors to ensure a smooth transition from start to finish of each project.

Eric Boonstra Skills

Sales Management Customer Service Sales Operations Construction Sales Plumbing Management Renovation Cold Calling Leadership Kitchen And Bath Design Team Building Forecasting Contractors Building Materials Account Management Blueprint Reading New Business Development Customer Relations Territory Development Drain Cleaning Marketing Communications Ventilation Construction Drawings Sanitary Sewer Plumbing Design Construction Supervision Computer Literate Plumbing Installation Cross Connection Control Inspector Drainage Systems Business Development Strategic Planning Negotiation Contract Negotiation Marketing Strategy Purchasing Retail Direct Sales Business To Business Product Development

Eric Boonstra Education Details

  • Kellogg Community College
    Kellogg Community College
    Plumbing & Pipe Fitting
  • Kalamazoo Valley Community College
    Kalamazoo Valley Community College
    Mid Management And Marketing

Frequently Asked Questions about Eric Boonstra

What company does Eric Boonstra work for?

Eric Boonstra works for Servpro Of South Bend, Ne

What is Eric Boonstra's role at the current company?

Eric Boonstra's current role is Operations Manager.

What is Eric Boonstra's email address?

Eric Boonstra's email address is er****@****nds.com

What schools did Eric Boonstra attend?

Eric Boonstra attended Kellogg Community College, Kalamazoo Valley Community College.

What are some of Eric Boonstra's interests?

Eric Boonstra has interest in Family, Children, Cooking, Economic Empowerment, Education, Photography, Science And Technology, Disaster And Humanitarian Relief, Golf, Hunting.

What skills is Eric Boonstra known for?

Eric Boonstra has skills like Sales Management, Customer Service, Sales Operations, Construction, Sales, Plumbing, Management, Renovation, Cold Calling, Leadership, Kitchen And Bath Design, Team Building.

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