Eric Borsheim Email & Phone Number

Richland/Kennewick/Pasco, Washington Area

Richland/Kennewick/Pasco, Washington Area

I've been doing 1099 consulting for local customers while looking for full-time work. Also completed my Cisco Certified Network Associate online course work through South Seattle College, and studying for the exam.I have experience working hands-on with the following Information Technologies:Client Operating Systems: Microsoft Windows 10/8/7/XP/2000/98/95 v3.x, v2.x, DOS; NT v4, 3.x, 2.x, 1.x; Mac OSX/v9/v8/v7Server Operating Systems: Windows Server 2016/12/08/03/00, NT Advanced Server v4.0 & v3.x; VMware ESXi v5.5Server and LAN/WAN Applications: DNS; DHCP; SNMP; FTP; HTTP; LDAP; NetBIOS; NTFS; ODBC; Active Directory Services; Group Policy Objects (GPO); Azure AD Connect & DirSync; Google GADS/GAPS; Distributed File System (DFS); Exchange Server 2013/10/07/03/00 & v5.5; Hyper-V Server 2016/12/08; SQL Server 2016/14/12/08/05/00; MySQL v5; Internet Information Server (IIS); Sharepoint 2010; Windows Deployment Services (WDS); Key Mgmt. Service (KMS); Cisco ASA/PIX firewalls; Cisco Neflow traffic monitoring; Meraki Mobile Device Management (MDM); Barracuda web + internet filters, email archiver, and backup + cloud storage; Intronis local & cloud backup; Symantec/Veritas Backup Exec v15/2012/10/v9/v8; MS ForeFront, Sophos & Symantec AV; Equitrac & PaperCut print accounting; WireShark; WMI, Visual Basic (VB), PowerShell, & OS command scripts; Networking Protocols: TCP/IP; IP Security (IPSEC); IPX/SPX; Banyan VINES; NetBEUI; SMTP; SNMP; Virtual Private Networking (VPN); PPP; PPTP; L2TP; Voice Over IP (VOIP); WEP; WPAComputer and NOC Hardware: Multi- & Uni-processor Intel, AMD and Apple computers; multihomed servers; KVM; RAID; Hot-swap and fixed SATA, SAS, SCSI, EIDE, USB and FireWire hard disk, Dell PowerVault; Quantum SuperLoader; Synology Diskstation NAS; Firewalls; Routers, & Switches; 802.1x Wireless NICs and Access Points; Motorola Canopy solutions; Cisco & Meraki WAPs; Cable, DSL and PSTN modems; FAX, scanners, copiers, plotters & printers

Richland/Kennewick/Pasco, Washington Area

Began as Tier 1 telephone support of customer issues, printing, application use, and the like. Move, add, change, and delete network administration duties for clients in Windows Active Directory and Cisco VOIP telephone systems. Updated firewall rules and user web filtering as needed using the Cisco Meraki online systems. Worked an onsite rotation of client ticket resolution, worked with stakeholders to develop recommendations for methods, systems, and hardware. Worked hands on to resolve network outages, cabling needs, hardware replacement, etc. In my short time at elevate, I earned Connectwise Automate Certified Professional certificate for their ticketing and network management systems. I maintained over 97% customer satisfaction level on the support tickets I serviced.

Richland/Kennewick/Pasco, Washington Area

Primarily responsible for providing client/server hardware/software design, maintenance & support for local area network & infrastructure to ESD123 and under contract to 5 area school districts (22 Windows [2016/12/08/03] servers, over 2100 users). My experience with MS Active Directory services and Exchange email servers led to many successful migrations to Office 365, Azure cloud services, and Google G-Suite. I designed & configured DNS, DHCP, Cisco ASA firewall access rules, and utilized WireShark, Netflow, and EventSentry to identify trends & intruders. For most customers I implemented enterprise services such as SQL Server [2016/14/12/08/05/00], WDS client imaging, KMS Volume Activation, and Backup Exec data & disaster recovery backups on MS Hyper-V (2016/12/08) virtual servers.

Prosser, Wa

Provide client/server hardware/software support to private companies, educational institutions, and government agencies. Services include end-user application & operating system support, Active Directory accounts & Group Policy, Exchange email & spam filters, firewall security & anti-virus, and configure/deploy servers & network devices such as routers, switches & wireless access points (802.1x & 5GHz Motorola Canopy). Configured Veritas Backup Exec for disaster recovery and long-term archives.

Richland/Kennewick/Pasco, Washington Area

Set up a corporation to operate an auto detailing franchise in two locations. Managed customer relationships, solicited new sales and audited service quality. Directly managed as many as 5 service technicians, interviewed and trained new employees, managed payroll, budget and all other resources. Maintained accounts receivable and payable in QuickBooks, and generated reports for franchise and government regulatory agencies. Oversaw compliance with franchise and other health and safety rules.

Richland/Kennewick/Pasco, Washington Area

Own and manage consulting business providing Internet, network and computer consulting services to individuals and businesses. Solicit new customers and contracts, perform research and provide training on technical issues. Act as agent between customers and 3rd party service providers. Work hands-on with WinTel computers, network devices and cabling to create SOHO solutions. Create web pages and sites, modify and adapt HTML and CGI code, and integrate these technologies with Internet servers.

Bellevue, Wa

Network Administrator for small software company with eight NT v4.0 servers and 25 NT v4.0 and Windows 95 workstations. Configured and validated server fault tolerance and redundancy. Audited and enhanced internal network security using firewall, proxy server and packet sniffer products. Configured and maintained remote access infrastructure for remote sites and dialup network access. Maintained mission critical file, email, and web servers and designed/validated disaster recovery of these services.

Bellevue, Wa

Worked to bring City University’s internal and external servers up to date with Microsoft Windows NT Server v4.0 with fault tolerance. Maintained BSD UNIX server providing Domain Name Services (DNS). Converted 600-page web server from a legacy product to Internet Information Server (IIS). Worked on transition team to bring new Distance Learning (DL) system online and phase out legacy bulletin board system (BBS). Worked with internal team and 3rd party vendors to develop specifications and code for DL user interface and information exchange between internal database resource servers.

Redmond, Wa

Started working under contract as Software Tester on the C language compiler. Hired full time as Product Support Engineer providing end-user support for Windows, Word, Project, Excel and Q+E. Quickly earning senior role as mentor, tier 2 and 3 escalation support, and supported other product groups and international subsidiaries. Developed white papers, training materials, and wrote hundreds of Knowledgebase articles. Accepted position as Technical Account Manager in Microsoft’s Premier Support Services division as point of contact for Fortune 500 companies. Proactively helped these customers obtain technical documentation, evaluate unreleased product, prepare for product rollouts & upgrades, and delivered on-site training.

Cisco Certified Network Associate (Ccna) Program, Information Technology

Attended and passed 180hrs of online course work for Cisco Certified Network Associate (CCNA) through South Seattle College. Currently.

Connectwise Automate Certifications, Information Technology

I earned Professional, Expert, and Associate level certifications in the ConnectWise Automate Network Management System. It's a powerful.

Information Technology

Attended Course: Cisco Certified Network Associate (CCNA) Training – Interconnecting Cisco Networking Devices Parts 1 & 2

Information Technology

Attended and passed CS161 An Introduction to C++ Programming

Microsoft Certified Systems Engineer Fast Track Program, Information Technology

I completed the Microsoft Certified Systems Engineer (MCSE) course work and credentials, earning Microsoft Certified Systems Administrator.

Information Technology

Attended Advanced TCP/IP Internetworking An intense 2 day course working with NTAS 3.51 and IIS 1.0 configuring and troubleshooting.

Education record

Attended and passed Introduction to C Programming course, using Microsoft C compiler v2.51, and Kernighan & Ritchie "The C Programming.

Associate'S Degree, Computer Technology

Earned Associate Degree in Computer Technology 1987

Computer Science

Attended and completed course work for Computer Science degree