Eric Bourne

Eric Bourne Email and Phone Number

Product Support @ Class
Eric Bourne's Location
Oklahoma City, Oklahoma, United States, United States
Eric Bourne's Contact Details

Eric Bourne personal email

n/a

Eric Bourne phone numbers

About Eric Bourne

I am a master at turning my failures into success. I've failed in more things than you can think of in the few moments that it will take you to read this. To name a few, I failed 8th grade, I failed College Freshman English Composition (twice!). I left the Active Duty Army after 5 years with the rank of Private.Despite those failures, I finished high school in the top 15% of my class and I was never held back a grade. I arrived at UNT in May 2018 with 22 credit hours and a 2.2 cumulative GPA. I finished 104 credit hours in less than 3 years and boasted a 3.68 GPA in 60+ hours of Advanced Coursework.I love helping others to see that failures don't have to be the end of a goal and that failures can actually lead to more robust success. My goal is to provide a top notch customer experience, and get every client I have to achieve their desired outcome. My passion for actualizing success in my own life, despite my failures, makes me a perfect fit for the SaaS industry.

Eric Bourne's Current Company Details

Product Support @ Class
Eric Bourne Work Experience Details
  • Class
    Senior Product Support Manager
    Class Jul 2024 - Dec 2024
    View
  • Class
    Support Team Manager
    Class Feb 2024 - Jul 2024
    View
  • Class
    L2 Product Support Engineer
    Class Aug 2022 - Feb 2024
    View
  • Class
    Senior Product Support Specialist
    Class Jan 2022 - Aug 2022
    View
  • Class
    Product Support Specialist
    Class Nov 2021 - Jan 2022
    View
  • Class
    Product Support Apprentice
    Class Aug 2021 - Nov 2021
    View
  • Sv Academy
    Customer Success Fellowship
    Sv Academy Jul 2021 - Aug 2021
    San Francisco, California, Us
    Selected in the top 2% of applicants for a program offered to high-potential individuals preparing for a CS role in SaaSRigorously trained (300+ hours) and assessed on Customer Success skills by instructional coaches and industry professionalsEQ: cultivating empathy, growth mindset, coachability, overcoming rejection, time management, prioritizationCS workflow: the customer journey; human-centered customer engagement; practical experience with data and tech tools; managing risk and effectively escalating issues; following up with customers and logging activity; creating stories, executive summaries, and slide decks for effective EBRsExtensively trained in the use of Salesforce, Gainsight, and Google Suites tech tools to effectively analyze and utilize CRM data to deliver client outcomes.
    View
  • Internal Revenue Service
    Contact Representative
    Internal Revenue Service Oct 2020 - Jul 2021
    Washington, District Of Columbia, Us
    View
  • Internal Revenue Service
    Data Transcriber
    Internal Revenue Service May 2020 - Oct 2020
    Washington, District Of Columbia, Us
    View
  • Us Army
    19D Cavalry Scout
    Us Army Jan 2017 - Oct 2019
    Arlington, Virginia, Us
    View
  • Us Army
    15S Oh-58D Helicopter Repairer
    Us Army Apr 2013 - Jan 2017
    Arlington, Virginia, Us
    View

Eric Bourne Skills

Leadership Customer Experience Team Building Military Aviation Social Media Public Speaking Skilled Multi Tasker Salesforce.com Gainsight Data Entry Microsoft Powerpoint Customer Retention Software As A Service Data Analysis Customer Satisfaction Helicopters Communication Negotiation Team Leadership Customer Service Training Customer Relationship Management Strategic Planning Aircraft Maintenance Microsoft Office Microsoft Word Customer Insight Microsoft Excel Military Experience Training Critical Thinking Microsoft Outlook Customer Service Customer Support Military Security Clearance Project Planning Military Operations Interpersonal Skills Management Teamwork Phone Etiquette Project Management Phone Etiquetter Research

Eric Bourne Education Details

  • University Of North Texas
    University Of North Texas
    Political Science And Government
  • Tuskegee University
    Tuskegee University
    Political Science And Government

Frequently Asked Questions about Eric Bourne

What is Eric Bourne's role at the current company?

Eric Bourne's current role is Product Support @ Class.

What is Eric Bourne's email address?

Eric Bourne's email address is er****@****rmy.com

What is Eric Bourne's direct phone number?

Eric Bourne's direct phone number is +131548*****

What schools did Eric Bourne attend?

Eric Bourne attended University Of North Texas, Tuskegee University.

What skills is Eric Bourne known for?

Eric Bourne has skills like Leadership, Customer Experience, Team Building, Military Aviation, Social Media, Public Speaking, Skilled Multi Tasker, Salesforce.com, Gainsight, Data Entry, Microsoft Powerpoint, Customer Retention.

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.