As the Director of Strategy, Operations and Analytics at eBay, I lead a team of analysts and managers who oversee the budget and policy of the money back guarantee program, one of the key drivers of customer satisfaction and loyalty. With twenty years of experience in the e-commerce industry, I have developed a deep understanding of customer journeys, key performance indicators, and the business challenges and opportunities in this dynamic and competitive sector.My core competencies include SQL, Microsoft business software suite, CRM, predictive analytics, and cross functional initiative leadership. I use these skills to create data-driven insights and recommendations, optimize processes and workflows, and collaborate with various stakeholders across the organization. My mission is to enable eBay to deliver the best possible experience to its millions of buyers and sellers around the world, and to drive growth and innovation for the company.