Supplier Service Program Manager
Current• Managed a $22M+ labor budget and 300+ OEM field service engineers that provided fab equipment maintenance, install, conversion and demo labor services. Managed dynamic increases/decreases in supplier headcount to support various stages of new technology production ramps while optimizing cost. • Created and implemented innovative service labor programs which reduced costs $2M/yr. while improving service labor productivity and efficiency. Negotiated revisions to supplier service contracts that formalized the new programs on a local and global basis.• Identified supplier service quality gaps and collaborated with suppliers to develop training programs and monitoring systems that addressed gaps and improved service quality.• Partnered effectively with Intel commercial teams on supplier service contract negotiations, supplier service quality audits and quality improvement Kaizen teams to ensure critical service issues impacting factory performance were addressed.