Eric Braun work email
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IT professional with over 27 years of experience. For many of those years, I have been consulting in several industries including healthcare, manufacturing, retail, services and universities. My experiences have allowed me to provide solutions to complicated business solutions. Straight forward and honest in communication, hard-working and loyal. Forward/strategic thinking to provide solutions, while reducing costs and increasing efficiencies. For the past 6 years, I have been deeply involved with ITSM and implementing ServiceNow at multiple customers. Currently, I am leading a team of ServiceNow consultants, working with new\existing customers on the presales effort and scoping out the effort to deliver exception solutions to our customers.SpecialtiesCertified ServiceNow Administrator • ServiceNow Certified Implementer Specialist - IT Service Management, ServiceNow Certified Implementer Specialist - Customer Service Management, ServiceNow Certified Implementer Specialist - Field Service Management • Certified ITILv4 Foundations • Business Process Improvement • Continous Service Improvement • Technical Architect • WebSphere Portal • Java •
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Senior Manager Of Software EngineeringAgiliti Feb 2023 - PresentEden Prairie, Minnesota, Us -
Solutions ArchitectAgiliti Oct 2022 - Mar 2023Eden Prairie, Minnesota, Us
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Director Of Service Management ServicesLogicalis Oct 2020 - Dec 2022Maidenhead, Berkshire, Gb -
Manager Service ManagementLogicalis Oct 2016 - Dec 2022Maidenhead, Berkshire, GbManager of the Service Management Professional Services team at Logicalis. Our team implements ServiceNow for our customers.
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Senior Services ArchitectLogicalis Oct 2014 - Dec 2022Maidenhead, Berkshire, GbSenior Services Architect for all things Service Management, specifically around ServiceNow. In this role, I have accomplished: • Leading a team of ServiceNow consultants and responsible for hiring of the team • Provide technical direction to team members. • Mentored the team around consulting and ServiceNow • Participate with entire sales cycle on ServiceNow opportunities for numerous verticals. This includes sales enablement, demos, scoping opportunities, architect solution, and writing Statement of Works (SOWs). • Worked closely with the Project Management Office on developing standardized go to market methodology. • Continued to implement ServiceNow for customers • Developed intellectual property (IP) for the Service Management team
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Servicenow Team LeadLogicalis Mar 2011 - Dec 2022Troy, Michigan, Us• ServiceNow Team Lead of delivery.• Participate with entire sales cycle on ServiceNow opportunities. Including demos, scoping opportunities, architect solution, and writing Statement of Works (SOWs).• Developed the delivery process, requirement templates, project plans• Integrated ServiceNow with external systems (db's, monitoring tools, ERP)• Lead numerous customer implementations of ServiceNow from Start to Finish. Modules included are: • Incident Management • Problem Management • Change Management • Service Catalog • CMDB/Asset • Knowledge Management -
Senior ConsultantLogicalis 2002 - Dec 2022Troy, Michigan, Us• Consulted with business from the Manufacturing, Financial, Retail, Construction sectors.• Architected web applications for inventory tracking, commodity trading application, collaboration, etc• Architected portals to gather data from numerous (18) sources, aggregate the data, and display on a single portal page. • Many projects involved technical and end user training. Once project was complete, customer had the knowledge to support and build additional applications. • Worked in the entire system development life cycle, involved from presales to delivery, project management, mentored customers and junior developers, training users and IT staffs, developed standards• Lead teams of consultants in an assessment to evaluate customer’s current and future messaging, collaboration and social software needs and provide recommendations. • Worked on many technologies including: Websphere, Websphere Portal, Websphere Content Manager, Java, MySQL, SQL Server, DB2, Rational Application Developer, Websphere Portlet Factory, Javascript, DOJO, Lotus Notes / Domino
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Senior Systems AnalystLandscape Structures Inc May 2002 - Oct 2002• Defined a business process on creating and updating information on sales organization and sales reps.• Architected and developed an application that supports the defined process. For the first time, the sales rep's are able to view and update their information.• The Domino application updated a DB2 database via Java and JDBC.• Streamlined the existing applications from 4 separate designs and databases to a single design and database.• Architected a new security for their web presence.Tools Used: HTML; DHTML; JavaScript; Java; Cascading Style Sheets; XML; Lotus Notes/Domino 5.x; LotusScript; SQL; Visio; AS/400; DB2; JDBC; COM
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Senior Technical LeadCarlson Companies Feb 2000 - May 2002Minnetonka, Minnesota, Us• Created and deployed a web based project Management Tool that interacted with clients. $250,000 ROI in 1st year• Created and deployed a web based tool that streamlined the sales business processes, thus reduced costs by decreasing the number of people involved in the process and sped up the entire sales.• Architect all applications that our team developed.• Lead developers and workload of development team.• Created developing standards, lead code reviews, and mentored fellow programmers.• Interacted regularly with internal customers during pre-sale, project and implementation scenarios.• Gathered requirements from the client, which lead to Statements of Work / design documents from information.• Completed the Dale Carnegie course.Tools Used: HTML; DHTML; JavaScript; Java; Cascading Style Sheets; Flash 4.x; PhotoShop 5.x and 6.0; Lotus Notes/Domino 4.x and 5.x; LotusScript; Cold Fusion 4.x; Team Studio; SQL 6.5 & 7.0; Microsoft SourceSafe; Visio; Microsoft SQL Server -
Seniot Systems AnalystLawson Software Jun 1999 - Feb 2000New York, Ny, Us• Configured Lawson Insight suite.• Won Beacon Award for "Best R5 Killer App" at Lotusphere 2000.• Created installation database for Lawson Desktop Suite using Visual Basic, Lotus Notes and InstallShield.• Made connections to back-end Lawson data using DECS.Tools Used: Lawson Insight 6.x and 7.x; Install Shield; Visual Basic 5.x; Visual Age for Java; Lotus Notes/Domino 4.x and 5.x; LotusScript; DECS; Lotus Instant Messaging; Team Studio -
ConsultantC.D.I. Systems Aug 1998 - Jun 1999Jerusalem, IlContract position at Imation• Created and maintained an order entry domino web site.• Redesigned several documentation databases.Tools Used: Lotus Notes/Domino 4.x and 5.x; LotusScript; Team Studio; Access -
ItAnalysts International 1996 - 1998
Eric Braun Education Details
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St. Cloud State University - Herberger Business SchoolGeneral -
St. Cloud State University - Herberger Business SchoolBusiness Computer Information Systems
Frequently Asked Questions about Eric Braun
What company does Eric Braun work for?
Eric Braun works for Agiliti
What is Eric Braun's role at the current company?
Eric Braun's current role is ServiceNow Solution Architect.
What is Eric Braun's email address?
Eric Braun's email address is er****@****lis.com
What is Eric Braun's direct phone number?
Eric Braun's direct phone number is +195222*****
What schools did Eric Braun attend?
Eric Braun attended St. Cloud State University - Herberger Business School, St. Cloud State University - Herberger Business School.
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