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Eric Breshears is listed as Technical Writer/Tester looking for opportunities based in San Diego, California, United States. AeroLeads shows a work email signal at jobvite.com and a matched LinkedIn profile for Eric Breshears.
Eric Breshears previously worked as Tutor at Tutor Doctor and Technical Support Representative at Sony Online Entertainment.
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I love to help people, and make their lives easier. As a Technical Writer, I can help guide customers through the difficulties of managing and using software. As a Tester, I can help ensure the product is easy to use and defect-free. The best part is, I feel my experience in either of those areas only adds to my effectiveness in the other.
Listed skills include Basic Knowledge Of Html, Word Processing At Over 90 Wpm, People Skills, and Basic Knowledge Of Networking Hardware Setup And Configuration.
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San Diego, California, United States
Assisted High School students with a wide range of subjects - primarily mathematics, but also reading and writing. Encouraged students with test preparation and test taking strategies. Prepared study activities and worksheets when necessary.
San Diego, California, United States
Assisted customers over email or phone, with issues ranging from account recovery to performance and network issues.
San Diego, CA
Communicated with the Development, Quality Assurance, and Product Management teams to collect necessary information to create customer-facing materials, utilizing Salesforce’s built-in knowledgebase feature, as well as Adobe FrameMaker. This includes Release Notes, Installation/Upgrade materials, Knowledgebase articles, and Evaluation guides for customer.
San Diego, CA
Created User Acceptance Test plans for projects redesigning/adding features to the Websense technical support website, as well as Salesforce.com.Performed testing on the above during stages of development as well as in production.Interfaced with IT and the Documentations team to align with a common goal in the changes we implemented, providing feedback.
San Diego, CA
Made outbound calls to Websense customers that were affected by a known issue, and directed them to the proper hotfix to resolve the issue.Became lead of the outbound call team and provided direction to the team, as well as interfacing with management, reporting on project status and tracking expected completion date.Fielded inbound calls from Websense.
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Eric Breshears is listed as Technical Writer/Tester looking for opportunities.
AeroLeads has found 1 work email signal at @jobvite.com for Eric Breshears.
Eric Breshears is based in San Diego, California, United States.
Eric Breshears has worked for Tutor Doctor, Sony Online Entertainment, and Raytheon|Websense.
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Eric Breshears is listed with skills including Basic Knowledge Of Html, Word Processing At Over 90 Wpm, People Skills, and Basic Knowledge Of Networking Hardware Setup And Configuration.
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